Podcast
Questions and Answers
What is the recommended alternative to saying 'Calm down'?
What is the recommended alternative to saying 'Calm down'?
- May I speak with you?
- I can see that you are upset... (correct)
- I know how you feel.
- I can't help you.
Which body language gesture is suggested instead of pointing your finger?
Which body language gesture is suggested instead of pointing your finger?
- Faking a smile
- Standing rigidly directly in front of the person
- Keeping your hands down, open, and visible at all times (correct)
- Excessive gesturing or pacing
What should you do with your hands according to the provided text?
What should you do with your hands according to the provided text?
- Use excessive gesturing
- Point your finger
- Keep them hidden behind your back
- Keep them down, open, and visible at all times (correct)
What type of movements are recommended when trying to de-escalate a situation?
What type of movements are recommended when trying to de-escalate a situation?
Instead of 'Come with me', what is the suggested alternative?
Instead of 'Come with me', what is the suggested alternative?
What is the recommended way of keeping a relaxed stance according to the text?
What is the recommended way of keeping a relaxed stance according to the text?
What is the recommended alternative to saying 'I can't help you'?
What is the recommended alternative to saying 'I can't help you'?
Which body language gesture is suggested instead of excessive gesturing or pacing?
Which body language gesture is suggested instead of excessive gesturing or pacing?
What should you do with your hands during de-escalation?
What should you do with your hands during de-escalation?
What is the suggested alternative to saying 'Come with me'?
What is the suggested alternative to saying 'Come with me'?
When it comes to pointing your finger, what does the text suggest?
When it comes to pointing your finger, what does the text suggest?
What is the recommended way of maintaining facial expression during de-escalation?
What is the recommended way of maintaining facial expression during de-escalation?
If someone is advised to 'stand rigidly directly in front of the person,' what should they do instead according to the text?
If someone is advised to 'stand rigidly directly in front of the person,' what should they do instead according to the text?
What is the recommended approach for dealing with an upset individual instead of saying 'I know how you feel'?
What is the recommended approach for dealing with an upset individual instead of saying 'I know how you feel'?
