De-Escalation Series for Critical Infrastructure Owners and Operators Quiz
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Questions and Answers

What is the recommended alternative to saying 'Calm down'?

  • May I speak with you?
  • I can see that you are upset... (correct)
  • I know how you feel.
  • I can't help you.

    • Which body language gesture is suggested instead of pointing your finger?

  • Faking a smile
  • Standing rigidly directly in front of the person
  • Keeping your hands down, open, and visible at all times (correct)
  • Excessive gesturing or pacing

    • What should you do with your hands according to the provided text?

  • Use excessive gesturing
  • Point your finger
  • Keep them hidden behind your back
  • Keep them down, open, and visible at all times (correct)

    • What type of movements are recommended when trying to de-escalate a situation?

    <p>Slow, deliberate movements</p> Signup and view all the answers

    Instead of 'Come with me', what is the suggested alternative?

    <p>May I speak with you?</p> Signup and view all the answers

    What is the recommended way of keeping a relaxed stance according to the text?

    <p>Off to the side of the person</p> Signup and view all the answers

    What is the recommended alternative to saying 'I can't help you'?

    <p>I want to help, what can I do?</p> Signup and view all the answers

    Which body language gesture is suggested instead of excessive gesturing or pacing?

    <p>Keeping a relaxed and alert stance off to the side of the person</p> Signup and view all the answers

    What should you do with your hands during de-escalation?

    <p>Keeping your hands down, open, and visible at all times</p> Signup and view all the answers

    What is the suggested alternative to saying 'Come with me'?

    <p>May I speak with you?</p> Signup and view all the answers

    When it comes to pointing your finger, what does the text suggest?

    <p>Keeping a relaxed and alert stance off to the side of the person</p> Signup and view all the answers

    What is the recommended way of maintaining facial expression during de-escalation?

    <p>Maintaining a neutral and attentive facial expression</p> Signup and view all the answers

    If someone is advised to 'stand rigidly directly in front of the person,' what should they do instead according to the text?

    <p>Keeping a relaxed and alert stance off to the side of the person</p> Signup and view all the answers

    What is the recommended approach for dealing with an upset individual instead of saying 'I know how you feel'?

    <p>I understand that you feel...</p> Signup and view all the answers

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