Questions and Answers
What type of training is illustrated in the scenario where a new officer spends a workday with a more experienced officer?
In human resource management, what term refers to teaching operational or technical employees how to do the job for which they were hired?
What document lists the duties of a job, the job's working conditions, and the tools, materials, and equipment used to perform it?
What type of work schedule allows employees to arrive and leave at flexible times as long as they work an eight-hour day?
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What is the process of giving employees a voice in making decisions about their own work?
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What leadership style is exemplified by Brenda, a senior engineer who sets difficult goals and assumes personal responsibility for the performance of her subordinates?
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What type of management approach is characterized by giving employees the autonomy to make decisions about their own work?
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What is a characteristic of non-programmed decisions?
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What was Joe's approach to dealing with his financial situation?
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What job characteristic is Pete emphasizing?
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What is a strength of the bureaucratic model?
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What type of force influences an organization's product line?
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What type of change did Alba Inc. implement?
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What is an effective individual strategy for managing a diverse workforce?
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What is a characteristic of programmed decisions?
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What type of workers are top managers at Phoenix Inc. an example of?
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Which training method is ideal for training employees in decision making?
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What is the term for employment requirements that have a lower pass rate for minorities and women?
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What is the term for working a full 40-hour week in fewer than five days?
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What type of executive compensation plan allows senior managers to buy company shares at a predetermined fixed price?
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What is the primary focus of knowledge workers?
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Which type of schedule allows employees to work a standard number of hours, but with flexible start and end times?
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Study Notes
On-the-Job Training
- On-the-job training is a method of training where an employee learns by doing the job under the supervision of an experienced officer.
- This type of training is illustrated in the scenario where a new officer is asked to spend a workday with a more experienced officer to learn about paperwork, handling accident scenes, interacting with people, and other duties.
Human Resource Management
- Training usually refers to teaching operational or technical employees how to do the job for which they were hired.
Job Description
- A job description lists the duties of a job, the job's working conditions, and the tools, materials, and equipment used to perform it.
Flextime
- Flextime is an arrangement where employees are allowed to arrive and leave at different times, as long as they work a set number of hours, e.g., an eight-hour day.
Two-Factor Theory
- In the two-factor theory, the factors that influence the satisfaction continuum, which are related specifically to work content, are called motivation factors.
Decision Making
- Participation is the process of giving employees a voice in making decisions about their own work.
Management
- A manager who sets difficult goals and assumes personal responsibility for the performance of subordinates is using a participatory leadership style.
Decision Making Models
- Programmed decisions are typically regarding daily organizational transactions, and apply to basic operating systems and procedures.
Job Characteristics
- Autonomy is a job characteristic that gives employees more control over how their work is performed.
Organizational Design
- The bureaucratic model is a design that minimizes favoritism and bias.
External Forces
- Consumer tastes and preferences are external forces that influence an organization's product line.
Organizational Change
- Replacing old equipment with new and advanced production equipment is an example of a technological change.
Managing Diversity
- Encouraging interpersonal communication is an effective individual strategy for managing a diverse workforce.
Knowledge Workers
- Knowledge workers are highly skilled and highly regarded employees who are frequently approached by other companies with job offers.
Training Methods
- Role-playing is an ideal method for training employees in decision making.
Affirmative Action
- Employment requirements that have an adverse impact on minorities and women are legally defined as having a disproportionate effect.
Work Schedules
- Compressed work schedule is a type of schedule where employees work a full forty-hour week in fewer than traditional five days.
Executive Compensation
- Stock option plan is a type of executive compensation where senior managers are able to buy shares in the company at a predetermined fixed price.
Motivation
- Esteem needs are satisfied when employees receive recognition and respect from their colleagues.
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Description
A police officer spends a workday with a more experienced officer to learn about various duties. Which concept is illustrated in this scenario?
