30 Questions
During his time as a Community Service Officer, what was one of the main goals of the author's work?
To educate the community about the importance of crime prevention
What did the author's experience as a CSO help him avoid throughout his career in law enforcement?
Cynicism
Why did the author develop relationships with members of the community during his time as a CSO?
To form a sense of camaraderie with the community
What is the main responsibility of police agencies?
To hire and promote competent leadership
What does the author suggest chief executives and their command staff should do?
Take a critical look at their departments and carry out necessary changes
What is the consequence of lacking services for the poor or failing mental health programs, according to the text?
Police agencies may have to pick up the pieces
What was the size of the Santa Ana Police Department at its peak?
400 officers
What did the sergeant mean when he said 'Don't cause me any paper'?
Don't write too many administrative reports
What were the two rules the sergeant gave the officer?
Don't use too much force and don't get too many complaints
What did the officer learn from the veterans in the police department?
How to exhibit command presence and the concept of teamwork
Who was the Chief of Police in Santa Ana during the 1970s?
Raymond C. Davis
What is CPTED?
Crime Prevention Through Environmental Design
What was the purpose of the utility users' tax in Santa Ana?
To supplement the existing police force with experienced officers
What were the team policing principles followed by officers in Santa Ana during the 1970s?
Officers were assigned to the same area for a minimum of two years
Why did many Vietnam veterans gravitate towards law enforcement agencies?
They were attracted to the paramilitary environment
What was the reputation of the Santa Ana Police Department at the time described in the text?
Respected throughout the nation
What was the attitude of the author and other officers towards their job in Santa Ana?
Loved their jobs and felt like they couldn't find a better place to work
What was the common practice for officers in Santa Ana to avoid their sergeant's wrath?
Produce a few arrests, field interviews, and traffic citations each day
Who is the sergeant that showed the author the importance of humility?
Bob Sayne
What did the author's supervisor do when he took a longer lunch than he should have?
He took the time to explain why it was wrong
What was the author's opinion of the sergeant he worked for in the Major Enforcement Team?
The sergeant was a good leader who encouraged great work
Why does the author believe that individuals in positions of authority in public safety agencies should be of the highest caliber?
Because they are responsible for the well-being of communities
Who was William 'Wim' Sirks?
A narcotics investigator
What did Sergeant Sirks do to reduce crime in the area?
He gave two officers an unmarked police car and told them to go after every crook and dope dealer they could identify
What is Narcan™️?
A drug given to those who have overdosed on heroin
Why did arresting heroin users become a premier tool to reduce burglaries?
Most property crimes were committed by heroin addicts
Why was the author disappointed with their sergeant's leadership style?
The sergeant rarely provided feedback or guidance to the officer
What did the author learn from working with some good sergeants and lieutenants in their first few years as a cop?
How to identify competent supervisors and develop leadership skills
What did the author witness during their career that affected employees and the organization?
Egregious incidents that harmed employees and the organization
What is the author's goal in developing leadership skills?
To achieve the organization's goals and look out for the welfare of front-line cops and support personnel
Test your knowledge on police leadership and training with this quiz! Learn about the importance of proper guidance and techniques, as well as the challenges faced by young officers in the field.
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