Planned vs. Accidental Change in Nursing

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Questions and Answers

What is a primary characteristic of decentralized decision making?

  • Decision making is centralized at the top levels.
  • Decisions are made solely by upper management.
  • Decision making is diffused throughout the organization. (correct)
  • Decisions are made under strict guidelines from the CEO.

Which of the following accurately describes organizational culture?

  • The total of an organization's values, traditions, and behaviors. (correct)
  • An assessment of profit margins and performance metrics.
  • A temporary environment that evolves frequently.
  • A set of rules and procedures governing operations.

Which criteria are essential for assessing organizational culture?

  • Productivity measures and sales figures.
  • Employee salaries and benefits.
  • Power structure, safety, and physical environment. (correct)
  • Profit growth and market share.

How is organizational climate defined?

<p>How employees perceive the organization. (D)</p> Signup and view all the answers

What is a characteristic of Magnet Hospitals?

<p>Well-qualified nurse executives in a decentralized environment. (C)</p> Signup and view all the answers

Which aspect is essential for a motivational climate in a nursing unit?

<p>Collaborative teamwork and support. (A)</p> Signup and view all the answers

What does compliance with the ANA's Scope and Standards for Nurse Administrators entail?

<p>Ensuring standards are aligned with nursing practices. (D)</p> Signup and view all the answers

Which of the following is NOT typically a feature of a decentralized organization?

<p>Increased control from upper management. (C)</p> Signup and view all the answers

What is the first stage in the Stages of Change Model?

<p>Precontemplation (A)</p> Signup and view all the answers

Which of the following is NOT one of Lewin's Rules?

<p>Change should be sudden and spontaneous (B)</p> Signup and view all the answers

What characterizes planned change?

<p>It involves a deliberate application of knowledge and skills. (C)</p> Signup and view all the answers

In Chaos Theory, what concept explains that small changes can lead to significant outcomes?

<p>The butterfly effect (D)</p> Signup and view all the answers

Which quality is NOT typically associated with an effective change agent?

<p>Resistance to new practices (B)</p> Signup and view all the answers

What characterizes aged organizations according to the content provided?

<p>Established turf boundaries and predictability (D)</p> Signup and view all the answers

In Kurt Lewin's change theory, what is the primary objective during the Unfreezing stage?

<p>Convincing group members of the need for change. (C)</p> Signup and view all the answers

Which stage follows the Action stage in the Stages of Change Model?

<p>Maintenance (B)</p> Signup and view all the answers

Which statement best describes the Movement stage in Kurt Lewin's change theory?

<p>It involves implementing strategies to exceed restraining forces. (D)</p> Signup and view all the answers

What is the goal of the Refreezing stage of change?

<p>To integrate the system change into the status quo. (C)</p> Signup and view all the answers

What does the Complex Adaptive Systems Change Theory suggest about behavior?

<p>Behaviors are nonlinear and can change unpredictably (A)</p> Signup and view all the answers

Which type of change occurs without a clear plan or intention?

<p>Accidental change (D)</p> Signup and view all the answers

According to Lewin's Rules, what is a crucial aspect of implementing change?

<p>All stakeholders impacted by the change should participate in planning (C)</p> Signup and view all the answers

What is crucial for a successful planned change implementation?

<p>Gradual initiation of the change process. (D)</p> Signup and view all the answers

What is the maintenance stage primarily concerned with?

<p>Avoiding relapse to previous behaviors (B)</p> Signup and view all the answers

Which action is essential during the Unfreezing stage?

<p>Gathering data to diagnose the problem. (D)</p> Signup and view all the answers

What type of power is gained through relationships and personal acceptance?

<p>Referent power (B)</p> Signup and view all the answers

Which of the following types of power is based on fear and punishment?

<p>Coercive power (C)</p> Signup and view all the answers

What is the primary goal of empowerment in a leadership context?

<p>To transfer authority and inspire confidence (C)</p> Signup and view all the answers

Which power type is gained through knowledge, expertise, or experience?

<p>Expert power (B)</p> Signup and view all the answers

What strategy is suggested for increasing the power of the nursing profession?

<p>Mentor future nurse leaders (B)</p> Signup and view all the answers

Which of the following represents a legitimate source of power?

<p>Power gained through one's job position (C)</p> Signup and view all the answers

What is NOT an aim of effective empowerment?

<p>Instilling fear amongst staff (C)</p> Signup and view all the answers

Which approach is recommended for improving nurses' influence on public policy?

<p>Foster coalitions with other professionals (A)</p> Signup and view all the answers

What characterizes a young organization?

<p>High energy, movement, and constant adaptation (B)</p> Signup and view all the answers

Which approach is essential for viewing change positively?

<p>Viewing change as a necessary growth opportunity (A)</p> Signup and view all the answers

What is one responsibility of leaders in facilitating change?

<p>To model change behavior in their own work (A)</p> Signup and view all the answers

What aspect of communication arises from grapevine communication?

<p>Informal conversations that strengthen relationships (D)</p> Signup and view all the answers

Why is it essential to maintain a balance between stability and change?

<p>Both supporters and nonsupporters need a balance for effective adjustment (C)</p> Signup and view all the answers

What does a flattened organizational structure allow?

<p>Increased authority and faster decision-making (D)</p> Signup and view all the answers

What does the term 'unity of command' imply in an organization?

<p>One manager to whom employees report and are accountable (A)</p> Signup and view all the answers

What best describes poor organizational structure?

<p>Flat structure restricting upward communication (C)</p> Signup and view all the answers

What is indicated by the solid lines in an organizational chart?

<p>The chain of command and authority (B)</p> Signup and view all the answers

Which of these is a misconception regarding organizational structure?

<p>Too many managers can speed up decision-making (B)</p> Signup and view all the answers

Flashcards

Lewin's Rules for Change

Change implementation guidelines emphasizing gradual, planned, and justified change processes, involving all affected individuals.

Lewin's Rule: Good Reason for Change

Change should only be implemented for a valid, justifiable reason.

Lewin's Rule: Gradual Change

Change should be implemented gradually, not rushed.

Lewin's Rule: Planned Change

Change should be meticulously planned, not haphazard.

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Lewin's Rule: Involve Affected Individuals

All individuals potentially impacted by the change must actively participate in the plan.

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Complex Adaptive Systems Change Theory

A theory suggesting that relationships within a system are interconnected and nonlinear, making future behavior unpredictable.

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Chaos Theory

A theory that focuses on identifying underlying order in seemingly random data, emphasizing the interconnectedness of elements and the impact of small changes.

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Organizational Aging

The progression of organizations through developmental stages, characterized by established norms, predictability, and adherence to rules.

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Planned Change

A deliberate effort to create specific changes, often involving a leader's skill and knowledge.

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Accidental Change

Change that happens unintentionally and unpredictably.

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Change Agent

A person skilled in leading and implementing planned change within organizations.

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Change Agent Qualities

A change agent needs strong communication, vision, flexibility, risk-taking, and sensitivity. They should also be creative, anticipate and act to preserve the organization, and keep up with new practices, like the latest nursing styles in care.

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Unfreezing (Lewin)

The initial stage of change where a group is convinced a need for change exists.

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Unfreezing (Lewin) - Actions

Gathering data, diagnosing the problem, and deciding if change is needed — a focused, problem-solving approach.

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Movement (Lewin)

The actual change stage; planning, implementing strategies to overcome resistance to change.

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Movement (Lewin) - Actions

Develop a plan, set goals & objectives, include all affected parties, set target dates, develop and implement strategies — a comprehensive and inclusive process.

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Refreezing (Lewin)

Making the change permanent and integrated into the company's workflow.

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Refreezing (Lewin) - Actions

Support those affected by the change until it's consistently integrated and stable. Ensuring the change is deeply embedded within the organization.

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Organizational Aging

As organizations age, their structures become more complex to improve control and coordination.

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Change Management, Threat

Change should not be viewed as a threat to staff.

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Change Agent Assessment

A change agent must accurately evaluate the situation before acting.

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Change Support Balance

A balance between stability and change must be maintained when involving staff and stakeholders.

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Change Involvement

People affected by a change should participate in planning and execution when possible.

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Shared Decision Making

When information and decision-making are divided, subordinates feel valued and engaged.

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Leader's Change Responsibility

Leaders must model desired change and empower staff to adapt in their work.

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Grapevine Communication

Informal communication channels (break rooms, social media) facilitate relationships and information sharing.

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Organizational Chart

A visual representation of roles and responsibilities in an organization.

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Span of Control

The number of people reporting to a manager.

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Flattened Organization

Reducing hierarchical levels by increasing spans of control.

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Unity of Command

Each employee reports to one manager.

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Chain of Command

The formal line of authority within an organization.

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Centralized vs Decentralized

A centralized organization has power concentrated at the top while a decentralized one gives lower level employees considerable autonomy.

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Poor Organizational Structure

A formal structure that hinders upward communication.

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Good Organizational Structure

A structure where communication follows the formal chain of command efficiently.

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Decentralized Decision Making

Decision-making power is spread throughout the organization, with problems solved at the lowest appropriate managerial level.

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Centralized Decision Making

A few top managers make most decisions; emphasis is on top-down approach.

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Organizational Culture

The values, behaviors, and traditions that shape the work environment's social and psychological aspects.

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Organizational Climate

Employees' perceptions of the organization (accurate or not).

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Magnet Hospital Characteristics

Criteria for high-quality nursing environments, emphasizing decentralized leadership, professional practice, good staffing, and quality outcomes.

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Organizational Structure

The way a hospital or organization arranges its departments, teams, and positions of authority.

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Management Style

The approach a manager employs to supervise and guide their staff.

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Personnel Policies and Programs

Rules and procedures governing employment, compensation, and staff development.

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Professional Models of Care

Established standards for delivering patient care, focusing on best practices.

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Quality of Care

The degree to which care meets established standards to promote patients' well-being.

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Quality Improvement

Structured processes for continually enhancing the quality of healthcare services.

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Consultation and Resources

Access to expert advice, support, and materials to enhance care.

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Autonomy

The freedom to make decisions related to one's practice.

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Community and Hospital

The relationship between the local community and the medical facility.

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Nurses as Teachers

Nurses' role in instructing and guiding patients and colleagues.

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Image of Nursing

The public perception of nurses and their profession.

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Interdisciplinary Relationships

Collaboration between nurses and other health professionals.

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Professional Development

Opportunities for nurses to advance their knowledge, skills, and career.

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Power

The authority and ability to influence or accomplish things.

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Referent Power

Power gained through relationships and identification with a leader.

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Reward Power

Power based on the ability to grant favors or rewards.

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Legitimate Power

Power derived from a formal position or title.

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Coercive Power

Power based on fear of punishment or consequences.

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Expert Power

Power derived from knowledge, skills, and experience.

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Charismatic Power

Power based on personal qualities, likeability, and influence.

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Informational Power

Power derived from access and control of information.

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Empowerment

Giving individuals authority, responsibility, and freedom to achieve goals.

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Study Notes

Planned Change vs. Accidental Change

  • Planned change is a deliberate effort to make a change, using knowledge and skills
  • Accidental change is unintentional and unpredictable
  • A change agent is skilled in the theory and implementation of planned change

Change Agent Qualities

  • Communicates positively with staff
  • Sets goals and objectives
  • Identifies areas of support and resistance
  • Visionary, risk-taker, flexible, excellent communicator, creative, and sensitive
  • Keeps current with nursing practice realities

Kurt Lewin's Change Theory Stages

  • Unfreezing: The change agent convinces the group to change, eliciting discontent or awareness about a need to change
    • Gather data, diagnose the problem, determine if change is needed
    • Focus on solutions, not problems
  • Movement: The change agent plans and implements appropriate strategies, ensuring driving forces overcome restraining forces.
    • Develop a plan, set objectives and goals, and involve those affected
    • Set target dates, develop strategies, and implement change
  • Refreezing: The change agent stabilizes the system, integrating the change into the status quo
    • Change should be initiated gradually
    • Support those affected by changes for at least 3-6 months to ensure stability and integration

Lewin's Change Rules

  • Change should be implemented for a good reason
  • Change should be gradual, not rushed
  • Involve all affected individuals in planning

Complex Adaptive Systems Change Theory

  • Relationships between elements and agents within a system are nonlinear and interconnected
  • Key players in changing settings or outcomes
  • Past behavior may not always predict future behavior

Organizational Aging Characteristics

  • Organizations progress through developmental stages
  • Aged organizations have established "turf boundaries," follow rules, and are predictable

Strategies for Implementing Change

  • Change should never be viewed as a threat
  • Assess those affected
  • Balance supporters and nonsupporters

Involvement in Facilitating Change

  • Include all those affected in planning
  • Share information and decision-making to foster involvement

Organizational Structure

  • Organizational Chart: Helps identify roles and expectations
  • Span of Control: The number of people who report to a manager (flattening = more reporting managers)
  • Unity of Command: Employees have one manager

Organizational Structure Types

  • Centralized Decision Making: Top managers make most decisions
  • Decentralized Decision Making: Decisions made at various levels

Organizational Culture

  • The values and behaviors that shape an organization's environment
  • Includes: Values, language, traditions, and customs

Organizational Climate

  • How employees perceive the organization
  • Perceptions may be accurate or inaccurate

Characteristics of Magnet Hospitals

  • Well-qualified nurse executives
  • Decentralized structures
  • Open, participatory management
  • Autonomous, self-managing nursing

Power Sources

  • Referent Power: Others identify with or are influenced by the leader
  • Reward Power: Ability to grant rewards
  • Legitimate Power: Based on position
  • Expert Power: Based on knowledge and expertise
  • Coercive Power: Based on fear or punishment
  • Charismatic Power: Based on personal qualities

Empowerment

  • Transferring authority, responsibility, and freedom to others
  • Inspire self-confidence

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