Podcast
Questions and Answers
What are driving forces in the context of change management?
What are driving forces in the context of change management?
- Forces that push the system toward change (correct)
- Forces that maintain the status quo
- Forces that pull the system away from change
- Forces that create chaos in the system
Which of the following is an example of a restraining force?
Which of the following is an example of a restraining force?
- Increased pay
- Family support
- Opportunity for advancement
- Low energy (correct)
According to Lewin's rules, how should change be implemented?
According to Lewin's rules, how should change be implemented?
- Gradual and planned (correct)
- Only when forced
- Sudden and sporadic
- As quickly as possible
In the Stages of Change Model, which stage involves no current intention to change?
In the Stages of Change Model, which stage involves no current intention to change?
Which of the following is NOT a reason for implementing change, according to Lewin's rules?
Which of the following is NOT a reason for implementing change, according to Lewin's rules?
What is considered an unintentional and unpredictable form of change?
What is considered an unintentional and unpredictable form of change?
Which of the following is NOT a reason for implementing change?
Which of the following is NOT a reason for implementing change?
What is the biggest factor contributing to resistance to change?
What is the biggest factor contributing to resistance to change?
Which strategy is essential in preventing resistance to change?
Which strategy is essential in preventing resistance to change?
What characterizes a formal organizational structure?
What characterizes a formal organizational structure?
Which of the following is NOT a characteristic of bureaucracies?
Which of the following is NOT a characteristic of bureaucracies?
What should managers do to model new behaviors effectively?
What should managers do to model new behaviors effectively?
In informal organizational structures, what is a common challenge?
In informal organizational structures, what is a common challenge?
What is the primary role of a change agent in planned change?
What is the primary role of a change agent in planned change?
During which stage of Kurt Lewin's Change Theory does the change agent convince members to change?
During which stage of Kurt Lewin's Change Theory does the change agent convince members to change?
What must a change agent ensure during the Movement stage?
What must a change agent ensure during the Movement stage?
What is a critical action performed by the change agent in the Refreezing stage?
What is a critical action performed by the change agent in the Refreezing stage?
Which quality is NOT typically associated with an effective change agent?
Which quality is NOT typically associated with an effective change agent?
What is a negative effect of a wide authority-power gap within an organization?
What is a negative effect of a wide authority-power gap within an organization?
What is one key action to increase the power of the nursing profession?
What is one key action to increase the power of the nursing profession?
Which element is NOT part of building a personal power base?
Which element is NOT part of building a personal power base?
How can nurses strengthen their influence in public policy?
How can nurses strengthen their influence in public policy?
What does the Queen Bee Syndrome refer to in a nursing context?
What does the Queen Bee Syndrome refer to in a nursing context?
Which strategy is essential for maintaining power and authority in an organization?
Which strategy is essential for maintaining power and authority in an organization?
Which action is part of empowering subordinates?
Which action is part of empowering subordinates?
What is a recommended method for increasing a nurse's visibility in an organization?
What is a recommended method for increasing a nurse's visibility in an organization?
What is a primary advantage of using an organizational chart?
What is a primary advantage of using an organizational chart?
Which limitation of an organizational chart can lead to role confusion?
Which limitation of an organizational chart can lead to role confusion?
What type of organizational structure is characterized by having one line of management and a single line of staff?
What type of organizational structure is characterized by having one line of management and a single line of staff?
Which characteristic describes a poor organizational structure?
Which characteristic describes a poor organizational structure?
In a matrix organizational structure, what is the focus of this design?
In a matrix organizational structure, what is the focus of this design?
What does 'span of control' refer to in an organizational structure?
What does 'span of control' refer to in an organizational structure?
What is meant by 'unity of command' within an organizational context?
What is meant by 'unity of command' within an organizational context?
Which of the following best describes 'centrality' in an organization?
Which of the following best describes 'centrality' in an organization?
What does the term 'accountability' imply in a managerial position?
What does the term 'accountability' imply in a managerial position?
What role does 'participatory management' play in an organization?
What role does 'participatory management' play in an organization?
What is the primary responsibility of 'middle level managers'?
What is the primary responsibility of 'middle level managers'?
What does 'shared governance' emphasize in a nursing context?
What does 'shared governance' emphasize in a nursing context?
In an organizational chart, what does 'scalar chain' represent?
In an organizational chart, what does 'scalar chain' represent?
What should selection for employment primarily be based on?
What should selection for employment primarily be based on?
How does 'flattening the organization' affect spans of control?
How does 'flattening the organization' affect spans of control?
What is the primary focus during the Unfreezing stage of planned change?
What is the primary focus during the Unfreezing stage of planned change?
Which of the following is a crucial action that a change agent must take during the Movement stage?
Which of the following is a crucial action that a change agent must take during the Movement stage?
Which quality is NOT typically associated with an effective change agent?
Which quality is NOT typically associated with an effective change agent?
What is a critical step in the Refreezing stage of planned change?
What is a critical step in the Refreezing stage of planned change?
Which of the following actions is essential for a change agent when implementing planned change?
Which of the following actions is essential for a change agent when implementing planned change?
What characterizes normative-re-educative strategies in change management?
What characterizes normative-re-educative strategies in change management?
Which of the following best describes the relationship between elements in Complex Adaptive Systems Change Theory?
Which of the following best describes the relationship between elements in Complex Adaptive Systems Change Theory?
What is one significant implication of Chaos Theory in an organizational context?
What is one significant implication of Chaos Theory in an organizational context?
What characterizes an aged organization as it progresses through development?
What characterizes an aged organization as it progresses through development?
What distinguishes planned change from accidental change?
What distinguishes planned change from accidental change?
Which strategy is primarily focused on applying legitimate authority to enact change?
Which strategy is primarily focused on applying legitimate authority to enact change?
What aspect of organizations changes as they age in terms of structure?
What aspect of organizations changes as they age in terms of structure?
How does Complex Adaptive Systems Change Theory view past behavior in individuals?
How does Complex Adaptive Systems Change Theory view past behavior in individuals?
What is the main purpose of having a system of rules for covering the rights and duties of each position?
What is the main purpose of having a system of rules for covering the rights and duties of each position?
What is a key benefit of decentralized decision making in larger organizations?
What is a key benefit of decentralized decision making in larger organizations?
Which term describes the number of individuals reporting to a manager in an organizational structure?
Which term describes the number of individuals reporting to a manager in an organizational structure?
Which of the following factors is vital for assessing organizational culture?
Which of the following factors is vital for assessing organizational culture?
What does 'unity of command' ensure for employees in an organization?
What does 'unity of command' ensure for employees in an organization?
What is the role of middle managers in terms of communication within an organization?
What is the role of middle managers in terms of communication within an organization?
Which phrase best describes organizational climate?
Which phrase best describes organizational climate?
Which concept refers to the moral responsibility that accompanies a managerial position?
Which concept refers to the moral responsibility that accompanies a managerial position?
What is a characteristic of Magnet Hospitals?
What is a characteristic of Magnet Hospitals?
What is a primary role of nurse-managers in a shared governance model?
What is a primary role of nurse-managers in a shared governance model?
How does 'participatory management' influence decision-making in an organization?
How does 'participatory management' influence decision-making in an organization?
What is the significance of 'centrality' in an organizational context?
What is the significance of 'centrality' in an organizational context?
Which of the following is NOT a factor contributing to organizational culture?
Which of the following is NOT a factor contributing to organizational culture?
How does decentralized decision making affect problem-solving in an organization?
How does decentralized decision making affect problem-solving in an organization?
What is one of the primary advantages of an organizational chart?
What is one of the primary advantages of an organizational chart?
Which principle ensures that employees are assigned appropriately based on their skills?
Which principle ensures that employees are assigned appropriately based on their skills?
What characterizes the professional practice culture found in Magnet Hospitals?
What characterizes the professional practice culture found in Magnet Hospitals?
Which statement accurately reflects the concept of 'shared governance' in a healthcare setting?
Which statement accurately reflects the concept of 'shared governance' in a healthcare setting?
What occurs as a result of too much conformity to group norms?
What occurs as a result of too much conformity to group norms?
Which type of power is developed through forming relationships with others?
Which type of power is developed through forming relationships with others?
What is a significant outcome of empowerment in a professional setting?
What is a significant outcome of empowerment in a professional setting?
What does referent power allow a leader to do?
What does referent power allow a leader to do?
Which statement describes the authority-power gap?
Which statement describes the authority-power gap?
What is essential for minimizing the negative impacts of groupthink?
What is essential for minimizing the negative impacts of groupthink?
Which type of power is based on knowledge and skill?
Which type of power is based on knowledge and skill?
What can hinder the effectiveness of organizational leadership?
What can hinder the effectiveness of organizational leadership?
What is a potential consequence of a wide authority-power gap in an organization?
What is a potential consequence of a wide authority-power gap in an organization?
Which action is emphasized to enhance the power of the nursing profession?
Which action is emphasized to enhance the power of the nursing profession?
Which strategy is recommended for nurses to maintain a personal power base?
Which strategy is recommended for nurses to maintain a personal power base?
What does the term 'Queen Bee Syndrome' refer to in the context of nursing?
What does the term 'Queen Bee Syndrome' refer to in the context of nursing?
What approach should be taken to empower subordinates within an organization?
What approach should be taken to empower subordinates within an organization?
Which of the following actions can help nurses influence public policy effectively?
Which of the following actions can help nurses influence public policy effectively?
Which strategy is NOT recommended for maintaining power and authority in an organization?
Which strategy is NOT recommended for maintaining power and authority in an organization?
What is crucial for the visibility of nurses in an organization?
What is crucial for the visibility of nurses in an organization?
Flashcards
Planned Change
Planned Change
A deliberate effort to implement a change, involving careful planning and execution.
Change Agent
Change Agent
A skilled individual who facilitates planned change. They possess specific qualities to lead the change process.
Change Agent Qualities
Change Agent Qualities
Visionary, risk-taking, flexible, excellent communicator, creative, sensitive, knowledgeable.
Change Agent Communication
Change Agent Communication
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Lewin's Unfreezing
Lewin's Unfreezing
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Lewin's Movement
Lewin's Movement
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Lewin's Refreezing
Lewin's Refreezing
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Driving Forces
Driving Forces
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Restraining Forces
Restraining Forces
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Driving Force Example
Driving Force Example
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Restraining Force Example
Restraining Force Example
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Lewin's Rule 1
Lewin's Rule 1
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Lewin's Rule 2
Lewin's Rule 2
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Lewin's Rule 3
Lewin's Rule 3
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Lewin's Rule 4
Lewin's Rule 4
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Precontemplation
Precontemplation
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Contemplation
Contemplation
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Preparation
Preparation
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Action
Action
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Maintenance
Maintenance
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Planned Change
Planned Change
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Accidental Change
Accidental Change
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Problem-solving change
Problem-solving change
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Efficient Work Change
Efficient Work Change
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Workload Reduction Change
Workload Reduction Change
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Resistance to Change (reason)
Resistance to Change (reason)
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Involving Stakeholders (Change)
Involving Stakeholders (Change)
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Change Agent's Role
Change Agent's Role
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Formal Structure
Formal Structure
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Informal Structure
Informal Structure
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Division of Labor
Division of Labor
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Hierarchy of Authority
Hierarchy of Authority
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Impersonal Rules
Impersonal Rules
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Span of Control
Span of Control
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Flattening the Organization
Flattening the Organization
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Unity of Command
Unity of Command
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Centrality
Centrality
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Scalar Chain
Scalar Chain
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Authority
Authority
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Responsibility
Responsibility
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Accountability
Accountability
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Stakeholders
Stakeholders
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Shared Governance
Shared Governance
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Participatory Management
Participatory Management
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Top-Level Managers
Top-Level Managers
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Middle-Level Managers
Middle-Level Managers
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First-Level Managers
First-Level Managers
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Organizational Chart
Organizational Chart
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Organizational Chart Limitations
Organizational Chart Limitations
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Line Structure
Line Structure
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Ad Hoc Structure
Ad Hoc Structure
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Matrix Structure
Matrix Structure
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Service Line Structure
Service Line Structure
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Flattened Organizational Structure
Flattened Organizational Structure
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Centralized Structure
Centralized Structure
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Poor Organizational Structure
Poor Organizational Structure
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Good Organizational Structure
Good Organizational Structure
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Power Gap & Chaos
Power Gap & Chaos
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Nursing Power
Nursing Power
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Policy Influence
Policy Influence
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Building Personal Power
Building Personal Power
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Power Maintenance
Power Maintenance
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Queen Bee Syndrome
Queen Bee Syndrome
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Planned Change
Planned Change
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Change Agent
Change Agent
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Change Agent Qualities
Change Agent Qualities
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Lewin's Unfreezing
Lewin's Unfreezing
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Lewin's Movement
Lewin's Movement
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Lewin's Refreezing
Lewin's Refreezing
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Change Maintenance
Change Maintenance
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Rational-empirical strategy
Rational-empirical strategy
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Normative-re-educative strategy
Normative-re-educative strategy
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Power-coercive strategy
Power-coercive strategy
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Complex Adaptive Systems Change Theory
Complex Adaptive Systems Change Theory
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Chaos Theory
Chaos Theory
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Organizational Aging
Organizational Aging
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Planned Change
Planned Change
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Accidental Change
Accidental Change
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Decentralized Decision Making
Decentralized Decision Making
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Centralized Decision Making
Centralized Decision Making
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Organizational Culture
Organizational Culture
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Organizational Climate
Organizational Climate
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Shared Governance
Shared Governance
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Magnet Hospitals
Magnet Hospitals
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Span of Control
Span of Control
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Flattening the Organization
Flattening the Organization
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Unity of Command
Unity of Command
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Centrality
Centrality
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Scalar Chain
Scalar Chain
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Authority
Authority
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Responsibility
Responsibility
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Accountability
Accountability
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Stakeholders
Stakeholders
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Shared Governance
Shared Governance
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Participatory Management
Participatory Management
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Top-Level Managers
Top-Level Managers
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Middle-Level Managers
Middle-Level Managers
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First-Level Managers
First-Level Managers
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Negative Power Gap Effect
Negative Power Gap Effect
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Nursing Power Mobilization
Nursing Power Mobilization
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Action Plan for Nursing Power
Action Plan for Nursing Power
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Building Personal Power
Building Personal Power
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Maintaining Power
Maintaining Power
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Queen Bee Syndrome
Queen Bee Syndrome
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Organizational Structure
Organizational Structure
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Management Style
Management Style
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Personnel Policies & Programs
Personnel Policies & Programs
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Professional Models of Care
Professional Models of Care
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Quality of Care
Quality of Care
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Quality Improvement
Quality Improvement
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Consultation & Resources
Consultation & Resources
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Autonomy
Autonomy
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Community & Hospital
Community & Hospital
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Nurses as Teachers
Nurses as Teachers
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Image of Nursing
Image of Nursing
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Interdisciplinary Relationships
Interdisciplinary Relationships
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Professional Development
Professional Development
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Groupthink
Groupthink
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Power
Power
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Referent Power
Referent Power
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Reward Power
Reward Power
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Legitimate Power
Legitimate Power
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Coercive Power
Coercive Power
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Expert Power
Expert Power
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Charismatic Power
Charismatic Power
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Information Power
Information Power
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Empowerment
Empowerment
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Authority-Power Gap
Authority-Power Gap
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Study Notes
Planned Change
- Planned change is a deliberate effort to create change.
- A change agent is skilled in implementing planned change. Change agents are skilled in vision, risk-taking, flexibility, communication, creativity, sensitivity.
- Change agents communicate with staff positively, setting goals and objectives, identifying areas of support and resistance.
- Kurt Lewin's Change Theory has stages: Unfreezing, Movement, Refreezing.
- Unfreezing: convincing people to change. Gathering data, diagnosing the problem, deciding if the change is needed. Solution focused rather than problem focused.
- Movement: identifying, planning, implementing strategies. Including those affected, setting target dates, and developing strategies. Change should be gradual.
- Refreezing: stabilizing the system, integrating new change into the status quo. Change agents should be available for support for at least 3-6 months.
Driving and Restraining Forces
- Driving forces push the system towards change. (e.g., increased pay, family support)
- Restraining forces pull the system away from change. (e.g., low energy, lack of resources)
- Change should be implemented with good reason and gradual.
- All affected individuals should be involved in the change planning.
Change Strategies
- Rational-empirical: used when there’s little resistance.
- Normative-re-educative: uses group norms to socialize and influence people.
- Power-coercive: uses power to influence change through authority.
Organizational Aging
- Organizations progress through developmental stages.
- Aged organizations have established “turf boundaries”, are orderly, focused on rules.
- Change is limited in aged organizations.
Organizational Structure
- Structure defines communication, authority, and decision-making.
- Formal structure is based on positions, power, & accountability
- Informal structure is based on employee relationships and informal power.
- Bureaucracies have clear labor divisions, hierarchies, impersonal rules, and systems for dealing with work situations.
- Span of control is the number of people reporting to a manager.
- Unity of command means reporting to one boss.
- Organizational structure terminology includes the span of control and unity of command
- Flattened organizations have fewer administrative levels.
- Decentralized decision making disperses decision-making throughout the organization, solving problems at lower levels.
Organizational Culture
- Organizational culture encompasses values and behaviors shaping the organizational environment.
- This includes safety, social environment, physical environment & power structure.
- Organizational climate reflects perceptions of the organization by employees.
Power
- Referent power comes from others identifying with a leader.
- Reward power is based on the ability to grant favors.
- Legitimate power is derived from position.
- Coercive power relies on fear and punishment.
- Expert power comes from knowledge and skill.
- Charismatic power is personal appeal.
- Informational power is the ability to impact those with information needs.
Authority-Power Gap
- The right to command doesn't guarantee obedience.
- The perceived power of a manager impacts the gap between expectation and fulfillment.
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