Planned Change and Lewin's Change Theory

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Questions and Answers

What are driving forces in the context of change management?

  • Forces that push the system toward change (correct)
  • Forces that maintain the status quo
  • Forces that pull the system away from change
  • Forces that create chaos in the system

Which of the following is an example of a restraining force?

  • Increased pay
  • Family support
  • Opportunity for advancement
  • Low energy (correct)

According to Lewin's rules, how should change be implemented?

  • Gradual and planned (correct)
  • Only when forced
  • Sudden and sporadic
  • As quickly as possible

In the Stages of Change Model, which stage involves no current intention to change?

<p>Precontemplation (C)</p> Signup and view all the answers

Which of the following is NOT a reason for implementing change, according to Lewin's rules?

<p>Immediate public demand (A)</p> Signup and view all the answers

What is considered an unintentional and unpredictable form of change?

<p>Accidental Change (C)</p> Signup and view all the answers

Which of the following is NOT a reason for implementing change?

<p>To maintain current procedures (A)</p> Signup and view all the answers

What is the biggest factor contributing to resistance to change?

<p>Lack of trust (B)</p> Signup and view all the answers

Which strategy is essential in preventing resistance to change?

<p>All affected should be involved in planning (B)</p> Signup and view all the answers

What characterizes a formal organizational structure?

<p>Emphasis on organizational positions (A)</p> Signup and view all the answers

Which of the following is NOT a characteristic of bureaucracies?

<p>Flexible rules (D)</p> Signup and view all the answers

What should managers do to model new behaviors effectively?

<p>Demonstrate the new behavior themselves (B)</p> Signup and view all the answers

In informal organizational structures, what is a common challenge?

<p>Inherent leadership roles (D)</p> Signup and view all the answers

What is the primary role of a change agent in planned change?

<p>To facilitate and implement planned changes effectively (A)</p> Signup and view all the answers

During which stage of Kurt Lewin's Change Theory does the change agent convince members to change?

<p>Unfreezing (B)</p> Signup and view all the answers

What must a change agent ensure during the Movement stage?

<p>Driving forces should exceed restraining forces (D)</p> Signup and view all the answers

What is a critical action performed by the change agent in the Refreezing stage?

<p>Support until the change is stabilized (D)</p> Signup and view all the answers

Which quality is NOT typically associated with an effective change agent?

<p>Perfectionism (A)</p> Signup and view all the answers

What is a negative effect of a wide authority-power gap within an organization?

<p>Development of organizational chaos (D)</p> Signup and view all the answers

What is one key action to increase the power of the nursing profession?

<p>Mentor future nurse leaders (A)</p> Signup and view all the answers

Which element is NOT part of building a personal power base?

<p>Avoiding visibility within the organization (D)</p> Signup and view all the answers

How can nurses strengthen their influence in public policy?

<p>Increasing their understanding of health-care policies (C)</p> Signup and view all the answers

What does the Queen Bee Syndrome refer to in a nursing context?

<p>A woman who refuses to assist others once she is successful (B)</p> Signup and view all the answers

Which strategy is essential for maintaining power and authority in an organization?

<p>Using authority in a way that subordinates understand (D)</p> Signup and view all the answers

Which action is part of empowering subordinates?

<p>Maintaining personal energy and optimism (A)</p> Signup and view all the answers

What is a recommended method for increasing a nurse's visibility in an organization?

<p>Joining committees and participating actively (A)</p> Signup and view all the answers

What is a primary advantage of using an organizational chart?

<p>It helps delineate decision-making authority. (A)</p> Signup and view all the answers

Which limitation of an organizational chart can lead to role confusion?

<p>It depicts an outdated or intended structure. (C)</p> Signup and view all the answers

What type of organizational structure is characterized by having one line of management and a single line of staff?

<p>Flat design (C)</p> Signup and view all the answers

Which characteristic describes a poor organizational structure?

<p>It restricts upward communication. (D)</p> Signup and view all the answers

In a matrix organizational structure, what is the focus of this design?

<p>Product management and function. (C)</p> Signup and view all the answers

What does 'span of control' refer to in an organizational structure?

<p>The number of people reporting to a manager (A)</p> Signup and view all the answers

What is meant by 'unity of command' within an organizational context?

<p>Employees report to one manager only (B)</p> Signup and view all the answers

Which of the following best describes 'centrality' in an organization?

<p>The extent to which a manager has access to information (D)</p> Signup and view all the answers

What does the term 'accountability' imply in a managerial position?

<p>The moral responsibility for one's actions (A)</p> Signup and view all the answers

What role does 'participatory management' play in an organization?

<p>Encourages collaboration and input from staff members (B)</p> Signup and view all the answers

What is the primary responsibility of 'middle level managers'?

<p>Overseeing day-to-day operations and implementing policies (A)</p> Signup and view all the answers

What does 'shared governance' emphasize in a nursing context?

<p>Increased autonomy for patient care decisions among nurses (C)</p> Signup and view all the answers

In an organizational chart, what does 'scalar chain' represent?

<p>The hierarchy of authority from top to bottom (B)</p> Signup and view all the answers

What should selection for employment primarily be based on?

<p>Technical competence and skills required for the job (B)</p> Signup and view all the answers

How does 'flattening the organization' affect spans of control?

<p>Increases the number of people reporting to managers (D)</p> Signup and view all the answers

What is the primary focus during the Unfreezing stage of planned change?

<p>Convincing group members of the need to change (A)</p> Signup and view all the answers

Which of the following is a crucial action that a change agent must take during the Movement stage?

<p>Ensure that driving forces outweigh restraining forces (C)</p> Signup and view all the answers

Which quality is NOT typically associated with an effective change agent?

<p>Rigidity in decision making (C)</p> Signup and view all the answers

What is a critical step in the Refreezing stage of planned change?

<p>Assisting in stabilizing the change within the group (B)</p> Signup and view all the answers

Which of the following actions is essential for a change agent when implementing planned change?

<p>Develop strategies that include all affected parties (B)</p> Signup and view all the answers

What characterizes normative-re-educative strategies in change management?

<p>Social influence through group norms and peer pressure (D)</p> Signup and view all the answers

Which of the following best describes the relationship between elements in Complex Adaptive Systems Change Theory?

<p>Elements and agents interact in a nonlinear and interconnected manner (C)</p> Signup and view all the answers

What is one significant implication of Chaos Theory in an organizational context?

<p>Minor changes can lead to unpredictable and significant outcomes (B)</p> Signup and view all the answers

What characterizes an aged organization as it progresses through development?

<p>Strong emphasis on rules and predictable behavior (D)</p> Signup and view all the answers

What distinguishes planned change from accidental change?

<p>Planned change is a gradual, deliberate application of skills (B)</p> Signup and view all the answers

Which strategy is primarily focused on applying legitimate authority to enact change?

<p>Power-coercive (C)</p> Signup and view all the answers

What aspect of organizations changes as they age in terms of structure?

<p>Structure increases to enhance control and coordination (C)</p> Signup and view all the answers

How does Complex Adaptive Systems Change Theory view past behavior in individuals?

<p>May not always determine future behaviors or actions (D)</p> Signup and view all the answers

What is the main purpose of having a system of rules for covering the rights and duties of each position?

<p>To ensure compliance with organizational policies (A)</p> Signup and view all the answers

What is a key benefit of decentralized decision making in larger organizations?

<p>Enhanced motivation at lower managerial levels (C)</p> Signup and view all the answers

Which term describes the number of individuals reporting to a manager in an organizational structure?

<p>Span of control (D)</p> Signup and view all the answers

Which of the following factors is vital for assessing organizational culture?

<p>The formal and informal communication networks (C)</p> Signup and view all the answers

What does 'unity of command' ensure for employees in an organization?

<p>Employees have a single manager to report to (A)</p> Signup and view all the answers

What is the role of middle managers in terms of communication within an organization?

<p>They serve as a bridge, facilitating communication between upper and lower management. (B)</p> Signup and view all the answers

Which phrase best describes organizational climate?

<p>It reflects how employees perceive the organization (A)</p> Signup and view all the answers

Which concept refers to the moral responsibility that accompanies a managerial position?

<p>Accountability (B)</p> Signup and view all the answers

What is a characteristic of Magnet Hospitals?

<p>High levels of staffing ratio flexibility (A)</p> Signup and view all the answers

What is a primary role of nurse-managers in a shared governance model?

<p>To moderate the decision-making process among staff (A)</p> Signup and view all the answers

How does 'participatory management' influence decision-making in an organization?

<p>It allows employees to have input in the decision-making process. (A)</p> Signup and view all the answers

What is the significance of 'centrality' in an organizational context?

<p>It indicates where a position lies on the organizational chart and the degree of information access. (A)</p> Signup and view all the answers

Which of the following is NOT a factor contributing to organizational culture?

<p>Current financial performance (B)</p> Signup and view all the answers

How does decentralized decision making affect problem-solving in an organization?

<p>It allows for quicker responses from lower management (D)</p> Signup and view all the answers

What is one of the primary advantages of an organizational chart?

<p>It provides a clear visual representation of the reporting structure. (D)</p> Signup and view all the answers

Which principle ensures that employees are assigned appropriately based on their skills?

<p>Selection for employment based on technical competence (A)</p> Signup and view all the answers

What characterizes the professional practice culture found in Magnet Hospitals?

<p>Promotion of collaborative nursing practices (A)</p> Signup and view all the answers

Which statement accurately reflects the concept of 'shared governance' in a healthcare setting?

<p>Nurses at all levels contribute to decisions affecting patient care. (A)</p> Signup and view all the answers

What occurs as a result of too much conformity to group norms?

<p>Groupthink (C)</p> Signup and view all the answers

Which type of power is developed through forming relationships with others?

<p>Referent power (D)</p> Signup and view all the answers

What is a significant outcome of empowerment in a professional setting?

<p>Greater autonomy among employees (C)</p> Signup and view all the answers

What does referent power allow a leader to do?

<p>Influence staff through personal connections (A)</p> Signup and view all the answers

Which statement describes the authority-power gap?

<p>Employee perception of a manager's power affects compliance (A)</p> Signup and view all the answers

What is essential for minimizing the negative impacts of groupthink?

<p>Encouraging diverse perspectives (D)</p> Signup and view all the answers

Which type of power is based on knowledge and skill?

<p>Expert power (A)</p> Signup and view all the answers

What can hinder the effectiveness of organizational leadership?

<p>Lack of employee engagement (D)</p> Signup and view all the answers

What is a potential consequence of a wide authority-power gap in an organization?

<p>Development of organizational chaos (B)</p> Signup and view all the answers

Which action is emphasized to enhance the power of the nursing profession?

<p>Mentoring future nurse leaders (D)</p> Signup and view all the answers

Which strategy is recommended for nurses to maintain a personal power base?

<p>Presenting a powerful image (C)</p> Signup and view all the answers

What does the term 'Queen Bee Syndrome' refer to in the context of nursing?

<p>A successful woman who refuses to assist others (B)</p> Signup and view all the answers

What approach should be taken to empower subordinates within an organization?

<p>Encourage participation in decision-making (A)</p> Signup and view all the answers

Which of the following actions can help nurses influence public policy effectively?

<p>Building coalitions with different stakeholders (C)</p> Signup and view all the answers

Which strategy is NOT recommended for maintaining power and authority in an organization?

<p>Creating fear among team members (B)</p> Signup and view all the answers

What is crucial for the visibility of nurses in an organization?

<p>Participating in committees and discussions (D)</p> Signup and view all the answers

Flashcards

Planned Change

A deliberate effort to implement a change, involving careful planning and execution.

Change Agent

A skilled individual who facilitates planned change. They possess specific qualities to lead the change process.

Change Agent Qualities

Visionary, risk-taking, flexible, excellent communicator, creative, sensitive, knowledgeable.

Change Agent Communication

Effectively communicating with staff, setting goals, identifying support & resistance to change.

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Lewin's Unfreezing

Convincing members to change; gathering data, diagnosing the issue and deciding if the change is needed; solution-focused not problem-focused.

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Lewin's Movement

Planning & implementing change strategies, ensuring driving forces outweigh restraining forces.

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Lewin's Refreezing

Stabilizing the system change. Making it a permanent part of the system or status quo.

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Driving Forces

Forces that push a system toward change.

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Restraining Forces

Forces that pull a system away from change.

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Driving Force Example

Factors like increased pay, family support, and status that encourage change.

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Restraining Force Example

Factors like limited resources, low energy, and lack of transportation that discourage change.

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Lewin's Rule 1

Change should be implemented only for a good reason.

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Lewin's Rule 2

Change should be gradual, not rushed.

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Lewin's Rule 3

Change should be planned and not sudden.

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Lewin's Rule 4

People affected by the change should be involved in the planning.

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Precontemplation

No intention to change.

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Contemplation

Considering making a change.

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Preparation

Intending to change in the near future.

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Action

Modifying behavior to make changes.

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Maintenance

Maintaining the change and preventing relapse.

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Planned Change

A deliberate effort to make something happen.

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Accidental Change

Change that happens unintentionally and unpredictably.

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Problem-solving change

Change implemented to fix a problem.

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Efficient Work Change

Change to make work procedures faster and better.

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Workload Reduction Change

Change to remove unnecessary work.

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Resistance to Change (reason)

Lack of trust between employees and managers/organization is a major factor for resisting changes.

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Involving Stakeholders (Change)

Involving those affected by a change in planning it.

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Change Agent's Role

The person leading a change must assess and model the change correctly.

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Formal Structure

Organizational structure emphasizing positions and formal power.

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Informal Structure

Organizational structure focusing on employee relationships and informal power.

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Division of Labor

Clear allocation of work to competent individuals within an organization.

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Hierarchy of Authority

Clear chain of command in an organization

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Impersonal Rules

Rules in an organization that limit favoritism and unreasonable behaviour.

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Span of Control

The number of people reporting to one manager.

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Flattening the Organization

Increasing the number of spans of control and reducing levels of management.

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Unity of Command

An organizational structure where employees report to only one manager.

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Centrality

A management position's communication access on an organizational chart.

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Scalar Chain

A hierarchical structure, like a pyramid, from top command to lowest ranking.

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Authority

The power to act and direct others' work.

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Responsibility

A duty or assignment, paired with enough authority to complete it.

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Accountability

The moral responsibility for actions in a position.

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Stakeholders

Individuals or groups affected by or influencing of an organization.

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Shared Governance

Nurses at all levels participating in decisions affecting nursing care.

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Participatory Management

Encouraging decision involvement from all levels.

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Top-Level Managers

High-level management like CEOs and Administrators.

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Middle-Level Managers

Management between top and first-level managers, like nurse supervisors.

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First-Level Managers

Supervisory roles like team leads, charge nurses.

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Organizational Chart

A visual representation of a company's hierarchy demonstrating lines of authority, assignments, and communication channels.

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Organizational Chart Limitations

Organizational charts don't show informal relationships, the level of authority, or current reality of the workplace.

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Line Structure

A traditional, hierarchical organizational structure, common in large companies, focusing on clear lines of authority and communication.

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Ad Hoc Structure

A temporary organizational structure designed to address a specific project or task.

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Matrix Structure

An organizational structure that combines functional and project-based responsibilities.

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Service Line Structure

An organizational structure emphasizing specialized units focused on a particular area or client need.

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Flattened Organizational Structure

A structure with fewer management levels, enabling more direct communication & faster decisions.

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Centralized Structure

Decision-making authority is concentrated at the top levels of the organization.

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Poor Organizational Structure

Formal chain of command is flat, limiting upward communication

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Good Organizational Structure

Communication follows the organizational hierarchy effectively, using a strategic number of managers to keep operations flowing. Heavy reliance on committees to solve problems is avoided.

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Power Gap & Chaos

A large difference in authority and power within an organization can lead to disorder and confusion.

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Nursing Power

Nurses can gain influence by developing future leaders and succession plans.

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Policy Influence

Nurses can increase their power by participating in health policy decisions.

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Building Personal Power

Strategies for nurses to gain and keep influence within their organization.

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Power Maintenance

Maintaining authority by keeping a small power gap, empowering subordinates and/or employing political strategies.

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Queen Bee Syndrome

A phenomenon where successful women in female-dominated professions fail to support the advancement of their peers.

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Planned Change

A deliberate effort to make a change, resulting from careful planning and execution.

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Change Agent

A skilled person who leads and implements planned changes.

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Change Agent Qualities

Visionary, risk-taker, flexible, excellent communicator, creative, sensitive, informed.

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Lewin's Unfreezing

Preparation for change by getting agreement to change, problem analysis, and determining if change is required; focuses on solutions.

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Lewin's Movement

Implementing change strategies, ensuring driving forces exceed restraining ones.

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Lewin's Refreezing

Stabilizing the changes, integrating them into the system.

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Change Maintenance

Ensuring a change continues, preventing a return to the previous state.

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Rational-empirical strategy

Change approach using logic and reason, successful when minimal resistance is anticipated.

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Normative-re-educative strategy

Change approach using group norms and peer pressure to influence change.

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Power-coercive strategy

Change approach using authority, economic pressure or political influence to enforce change.

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Complex Adaptive Systems Change Theory

Theory suggesting elements in a system are interconnected and nonlinear. Future behavior is not always predictable.

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Chaos Theory

Theory emphasizing finding underlying order in apparently random data. Tiny changes can significantly impact large outcomes.

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Organizational Aging

Organizations evolve through stages. Aged organizations are predictable and rule-focused, limiting change.

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Planned Change

A deliberate application of knowledge and skills to bring about change, implemented gradually.

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Accidental Change

Change that happens unintentionally and unpredictably.

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Decentralized Decision Making

Decision-making power is distributed throughout an organization, with lower-level managers making decisions.

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Centralized Decision Making

Decision-making authority is held by a small group of managers at the top of the organization.

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Organizational Culture

The values, behaviors, and environment of an organization that reflect its unique social and psychological aspects.

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Organizational Climate

Employees' perceptions of an organization, which may or may not be accurate.

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Shared Governance

Nurses at all levels actively participate in decisions affecting nursing activities.

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Magnet Hospitals

Hospitals recognized for their outstanding nursing care, characterized by strong nursing leadership and professional practice.

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Span of Control

The number of people reporting to a manager.

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Flattening the Organization

Increasing the number of people reporting to a manager, reducing management layers.

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Unity of Command

Employees report to only one manager.

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Centrality

A position's access to information in an organization, based on its location in the hierarchy.

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Scalar Chain

A hierarchical structure of decision-making, like a pyramid.

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Authority

Formal power to direct others' work.

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Responsibility

Duty and assignment for a job, requiring the authority to complete it.

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Accountability

Moral responsibility for the results of actions.

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Stakeholders

Individuals or groups who are affected or influence an organization.

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Shared Governance

Nurses at all levels involved in decisions affecting nursing.

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Participatory Management

Allowing others to participate in decision-making.

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Top-Level Managers

Highest-level managers, like CEOs and administrators.

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Middle-Level Managers

Managers between top and first-level managers.

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First-Level Managers

Supervisory roles including team leads, charge nurses, and case managers

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Negative Power Gap Effect

A significant difference in authority and power within an organization can lead to chaos and confusion.

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Nursing Power Mobilization

Increasing the influence of nurses involves mentoring future leaders, encouraging leadership succession, and promoting active participation in public policy.

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Action Plan for Nursing Power

A strategy encompassing mentoring future leaders, placing nurses in policy roles, promoting health policy knowledge, building coalitions, and fostering research.

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Building Personal Power

Strategies for nurses to achieve and maintain influence within their organization, including active participation in committees and maintaining knowledge.

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Maintaining Power

Strategies to preserve authority, including maintaining appropriate power distance, and employing political tactics when needed.

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Queen Bee Syndrome

A phenomenon in which successful women in female-dominated fields fail to support the advancement of other women.

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Organizational Structure

The formal and informal ways in which work tasks are divided, grouped, and coordinated.

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Management Style

A manager's approach to leading and directing employees.

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Personnel Policies & Programs

Rules and programs governing employee relations, compensation, benefits, and training.

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Professional Models of Care

Standards and approaches used in delivering healthcare.

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Quality of Care

The degree to which care meets expected standards.

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Quality Improvement

Activities designed to enhance and refine the delivery of care.

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Consultation & Resources

Access to specialists and support for staff performance.

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Autonomy

The degree of independence staff have.

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Community & Hospital

Relationships between the hospital and surrounding communities.

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Nurses as Teachers

Nurses' role in educating patients and other healthcare professionals.

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Image of Nursing

The public perception of nursing's professional role.

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Interdisciplinary Relationships

Collaboration between different healthcare professions.

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Professional Development

Activities to enhance nurses' skills and knowledge.

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Groupthink

Excessive conformity to group norms, hindering differing viewpoints.

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Power

The ability to get things done.

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Referent Power

Power derived from personal relationships and identification with a leader.

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Reward Power

Power derived from the ability to grant favors or rewards.

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Legitimate Power

Power derived from a formal position or title.

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Coercive Power

Power derived from the ability to punish or threaten.

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Expert Power

Power derived from possessing specialized knowledge or skills.

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Charismatic Power

Power derived from personal appeal and charisma.

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Information Power

Power derived from possessing necessary information.

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Empowerment

Giving authority, responsibility, and freedom to make decisions.

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Authority-Power Gap

The difference between a manager's authority and the extent to which employees follow their commands.

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Study Notes

Planned Change

  • Planned change is a deliberate effort to create change.
  • A change agent is skilled in implementing planned change. Change agents are skilled in vision, risk-taking, flexibility, communication, creativity, sensitivity.
  • Change agents communicate with staff positively, setting goals and objectives, identifying areas of support and resistance.
  • Kurt Lewin's Change Theory has stages: Unfreezing, Movement, Refreezing.
  • Unfreezing: convincing people to change. Gathering data, diagnosing the problem, deciding if the change is needed. Solution focused rather than problem focused.
  • Movement: identifying, planning, implementing strategies. Including those affected, setting target dates, and developing strategies. Change should be gradual.
  • Refreezing: stabilizing the system, integrating new change into the status quo. Change agents should be available for support for at least 3-6 months.

Driving and Restraining Forces

  • Driving forces push the system towards change. (e.g., increased pay, family support)
  • Restraining forces pull the system away from change. (e.g., low energy, lack of resources)
  • Change should be implemented with good reason and gradual.
  • All affected individuals should be involved in the change planning.

Change Strategies

  • Rational-empirical: used when there’s little resistance.
  • Normative-re-educative: uses group norms to socialize and influence people.
  • Power-coercive: uses power to influence change through authority.

Organizational Aging

  • Organizations progress through developmental stages.
  • Aged organizations have established “turf boundaries”, are orderly, focused on rules.
  • Change is limited in aged organizations.

Organizational Structure

  • Structure defines communication, authority, and decision-making.
  • Formal structure is based on positions, power, & accountability
  • Informal structure is based on employee relationships and informal power.
  • Bureaucracies have clear labor divisions, hierarchies, impersonal rules, and systems for dealing with work situations.
  • Span of control is the number of people reporting to a manager.
  • Unity of command means reporting to one boss.
  • Organizational structure terminology includes the span of control and unity of command
  • Flattened organizations have fewer administrative levels.
  • Decentralized decision making disperses decision-making throughout the organization, solving problems at lower levels.

Organizational Culture

  • Organizational culture encompasses values and behaviors shaping the organizational environment.
  • This includes safety, social environment, physical environment & power structure.
  • Organizational climate reflects perceptions of the organization by employees.

Power

  • Referent power comes from others identifying with a leader.
  • Reward power is based on the ability to grant favors.
  • Legitimate power is derived from position.
  • Coercive power relies on fear and punishment.
  • Expert power comes from knowledge and skill.
  • Charismatic power is personal appeal.
  • Informational power is the ability to impact those with information needs.

Authority-Power Gap

  • The right to command doesn't guarantee obedience.
  • The perceived power of a manager impacts the gap between expectation and fulfillment.

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