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Questions and Answers
What should you do if the customer has multiple loan applications?
How do you access the customer's profile in Admin?
What should you do if the applications are for the same amount, term, purpose and 'Current Broker'?
Who manages the application triage queue?
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If the 'Product' is 'Green' and the 'Channel' is 'Referrer', what is not required for the applicant?
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Study Notes
- The application triage queue is managed by MNL Acquisition.
- To work on a deal, click the 'Acquisition Hopper' on the right side of the screen.
- A deal allocated to you will open in a new window by default.
- Before continuing with the review process, check if the customer has an existing loan or multiple loan applications.
- Access the customer's profile in Admin by clicking the 'View Admin' button on the upper right side of the screen.
- On the 'View Admin' page, look for the 'Loan Applications' section and check to see if the customer has multiple applications.
- If the applications are for the same amount, term, purpose and 'Current Broker', Cancel Application the oldest one on Admin. The deal on CRM should then automatically update to match the cancelled stage on Admin.
- If one application is older than 30 days, cancel this one on Admin and proceed with the newer app.
- If the applications are completely different amounts, terms, purposes and 'Current Broker', click 'Application issue'.
- The applicant must have completed the 'Application' process on the customer's CRM
- If the 'Product' is 'Green' and the 'Channel' is 'Referrer', the applicant is not considered a broker and does not need to follow Direct Checks and Outreach steps
- If the 'Product' is not 'Green' and the 'Channel' is 'Referrer', the applicant must follow Direct Checks and Outreach steps
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Description
Test your knowledge about managing the application triage queue and dealing with loan applications. This quiz covers steps to handle multiple loan applications, cancellation process, and applicant categorization based on product and channel.
