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Mastering Content Management
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Mastering Content Management

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@LuckyWhale

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Questions and Answers

Which department should be looped in if there is a financial impact or significant change in the deal?

  • Client Center
  • CLS
  • Management (correct)
  • Finance

    • What should be done if there is missing information that has a financial impact or significantly changes the value of the deal?

  • Loop in CLS and Finance
  • Follow refund policy instructions
  • Review purchases completed
  • Escalate to management (correct)

    • What should be done if there is an error or missing information that has a financial impact or significantly changes the value of the deal?

  • Confirm the number of members impacted (correct)
  • Loop in CLS and Finance
  • Close ticket
  • Follow refund policy instructions

    • According to the text, what should be done if there is an error or missing information that has a financial impact or significantly changes the value of the deal?

    <p>Loop in CLS and Finance if applicable</p> Signup and view all the answers

    Which department should be looped in if there is a financial impact or significant change in the deal?

    <p>Finance</p> Signup and view all the answers

    What should be done after adding to the batch log and load alert based on response from CS management?

    <p>Follow up with member</p> Signup and view all the answers

    Which department should be looped in if there is an error or missing information that has a financial impact or significantly changes the value of the deal?

    <p>Management</p> Signup and view all the answers

    What should be done after adding to the batch log and load alert based on response from CS management?

    <p>Follow up with the member</p> Signup and view all the answers

    What should be done if there is missing information that has a financial impact or significantly changes the value of the deal?

    <p>Escalate to management</p> Signup and view all the answers

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