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Voucher Management Quiz

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Questions and Answers

Which option should you select to access the Local Deals Backoffice Dashboard?

Welcome screen

Local Deals

Choose area

Dashboard (correct)

What should you do to filter for a specific deal by its ID?

Enter the deal ID into the ID text box and click on the Filter button (correct)

Edit the date range

Select 'Deals - List View'

Click on the deal ID

Which option should you select to manually redeem vouchers or verify the method of redemption?

Redeemed Vouchers

Deals - List View

Voucher Redemption Tool (correct)

Merchants

Which field should you enter the voucher number or numbers into?

Voucher Barcode field Signup and view all the answers

What does it mean to 'regenerate' a voucher?

To refresh the pdf and electronic copy of a voucher Signup and view all the answers

When is manual regeneration of vouchers required?

When a change is made to the deal or voucher copy that affects future voucher holders Signup and view all the answers

Which menu option should you select in Backoffice to regenerate vouchers for a specific deal ID?

Regenerate Vouchers Signup and view all the answers

What should you do if there is an error while regenerating vouchers?

Open an IT ticket Signup and view all the answers

Where can you find the start date for filtering the sales & refund report?

Reports section Signup and view all the answers

What should you do after regenerating vouchers for a deal?

Send a Batch Email Signup and view all the answers

Study Notes

Accessing the Local Deals Backoffice Dashboard

To access the Local Deals Backoffice Dashboard, select the appropriate option.

Filtering Deals by ID

To filter for a specific deal by its ID, use the relevant filter option.

Manually Redeeming Vouchers

To manually redeem vouchers or verify the method of redemption, select the 'Redeem Vouchers' option.

Entering Voucher Numbers

Enter the voucher number or numbers into the 'Voucher Number' field.

Regenerating Vouchers

'Regenerating' a voucher means re-issuing a new voucher code to replace an existing one.
Manual regeneration of vouchers is required when there is an error with the original voucher code.

Regenerating Vouchers for a Specific Deal ID

To regenerate vouchers for a specific deal ID, select the 'Regenerate Vouchers' option from the menu.

Error Handling During Regeneration

If there is an error while regenerating vouchers, resolve the issue before proceeding.

Sales & Refund Report Filtering

The start date for filtering the sales & refund report can be found in the report's filtering options.

Post-Regeneration Procedures

After regenerating vouchers for a deal, ensure that the new voucher codes are updated and distributed accordingly.

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Description

Mastering Voucher Management: Test Your Knowledge on Regenerating, Redeeming, and Looking up Merchant Deals