10 Questions
Which option should you select to access the Local Deals Backoffice Dashboard?
Dashboard
What should you do to filter for a specific deal by its ID?
Enter the deal ID into the ID text box and click on the Filter button
Which option should you select to manually redeem vouchers or verify the method of redemption?
Voucher Redemption Tool
Which field should you enter the voucher number or numbers into?
Voucher Barcode field
What does it mean to 'regenerate' a voucher?
To refresh the pdf and electronic copy of a voucher
When is manual regeneration of vouchers required?
When a change is made to the deal or voucher copy that affects future voucher holders
Which menu option should you select in Backoffice to regenerate vouchers for a specific deal ID?
Regenerate Vouchers
What should you do if there is an error while regenerating vouchers?
Open an IT ticket
Where can you find the start date for filtering the sales & refund report?
Reports section
What should you do after regenerating vouchers for a deal?
Send a Batch Email
Study Notes
Accessing the Local Deals Backoffice Dashboard
- To access the Local Deals Backoffice Dashboard, select the appropriate option.
Filtering Deals by ID
- To filter for a specific deal by its ID, use the relevant filter option.
Manually Redeeming Vouchers
- To manually redeem vouchers or verify the method of redemption, select the 'Redeem Vouchers' option.
Entering Voucher Numbers
- Enter the voucher number or numbers into the 'Voucher Number' field.
Regenerating Vouchers
- 'Regenerating' a voucher means re-issuing a new voucher code to replace an existing one.
- Manual regeneration of vouchers is required when there is an error with the original voucher code.
Regenerating Vouchers for a Specific Deal ID
- To regenerate vouchers for a specific deal ID, select the 'Regenerate Vouchers' option from the menu.
Error Handling During Regeneration
- If there is an error while regenerating vouchers, resolve the issue before proceeding.
Sales & Refund Report Filtering
- The start date for filtering the sales & refund report can be found in the report's filtering options.
Post-Regeneration Procedures
- After regenerating vouchers for a deal, ensure that the new voucher codes are updated and distributed accordingly.
Mastering Voucher Management: Test Your Knowledge on Regenerating, Redeeming, and Looking up Merchant Deals
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