Pharmacy Operations and Compliance Overview

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Questions and Answers

Which of the following is part of the Production Queue (QP)?

Data entry verification (QVI) (correct)

Waiting for patient pickup

Prescription not ready

Third Party adjudication (correct)

What does Quede Production (QP) refer to?

It refers to the categorization of work based on urgency, including patient care calls and operational metrics.

What is found in the Patient Care Center (PCC)?

Demographics, patient information, notes, patient profiles, and outreach history.

Hazardous Waste is a managed waste program.

True Signup and view all the answers

What is NIOSH?

National Institute for Occupational Safety and Health. Signup and view all the answers

What can result from violations and non-compliance?

Damaged reputation Signup and view all the answers

What does a Licensed Hazardous Waste Vendor do for CVS Health?

Properly transports and disposes of hazardous waste. Signup and view all the answers

Which of the following is NOT included in the Hazardous Waste Vendor?

Expired medications Signup and view all the answers

What is the purpose of the Blue Akrobin?

To collect non-saleable items awaiting scan process. Signup and view all the answers

What happens during the weekly non-saleable inventory scan process?

Loose pills, expired, and damaged items are assessed. Signup and view all the answers

What is involved in Non-inventory Hazardous Waste Management?

Management of Minute Clinic Waste Signup and view all the answers

What is the Rx Pick-Up Terminal used for?

To verify patient and prescription information. Signup and view all the answers

What services does Digital Services encompass?

Mobile Prescription Pick-Up, Prescription Prepay, and linking extra care card to cvs.com account. Signup and view all the answers

What is the goal of Mobile Prescription Pick-Up?

To make the pick-up process easier by allowing online registration. Signup and view all the answers

What does 'validating' involve?

Checking patient's information and the number of prescriptions. Signup and view all the answers

Where can most prescriptions be found?

In the Waiting Bin. Signup and view all the answers

Match the type of drug with its classification:

Alprazolam (Xanax) = Schedule IV controlled drug Controlled Drugs = Federal law restricts amount of refills Hazardous Waste = Managed waste program Signup and view all the answers

What does a third-party 'Locked-In' program aim to do?

To monitor services for recipients locked into specific providers. Signup and view all the answers

What is ReadyFill designed to do?

Schedule and fill prescriptions for enrolled patients Signup and view all the answers

What is Scriptsync?

A pharmacy service for patients with multiple maintenance medications. Signup and view all the answers

What is the Drop-Off Workstation used for?

To drop off new and refill prescriptions and process them through the computer. Signup and view all the answers

What is the purpose of the Triage Queue (QT)?

To process data from new prescriptions and resolve issues. Signup and view all the answers

What activities occur at the Production Workstation?

Handling phone calls, pickups, and drive-thru responsibilities based on assignments. Signup and view all the answers

What does the Quality Assurance Workstation emphasize?

Customer support and team management Signup and view all the answers

What does the CARE acronym stand for?

Connect, Ask, Respond, Empathize. Signup and view all the answers

Match the dosage form with its definition:

Ointments = Semisolid preparations for topical application Creams = Semisolid preparations containing drug substances Suspensions = Unstable mixtures of undissolved particles in a liquid Signup and view all the answers

What is the common unit of measure for weight?

Grams Signup and view all the answers

What features does the RxConnect Main Menu include?

Label reprint Signup and view all the answers

Study Notes

Production Queue (QP)

Refers to the status after data entry, including third-party adjudication and verification.
Indicates prescriptions are ready and print-ready.

Quede Production (QP)

Categorizes work as urgent or non-urgent; includes medications from prescribers within half an hour.
Patient Care Calls (PCC) and in-store waiters are monitored for timely processing.
Overview includes a station summary and dashboard for production errors.

Patient Care Center (PCC)

Central hub for patient demographics, information, notes, and profiles.
Maintains outreach history for better patient engagement.

Hazardous Waste Management

Managed Waste Program for safe disposal of hazardous materials.

NIOSH (National Institute for Occupational Safety and Health)

Regulates hazardous drugs due to their potential risks during handling.

Violations & Non-compliance

Can lead to financial sanctions, penalties, and damage to CVS Health's reputation.

Licensed Hazardous Waste Vendor

Uses licensed companies for proper transport and disposal of hazardous waste.

Non-Hazardous Waste Items

Items not included in hazardous waste include CII's returned to Inmar and used syringes managed through the sharps program.

Blue Akrobin

Containers for non-saleable items awaiting scanning, including loose pills and expired items.

Weekly Non-Saleable Inventory Scan Process

Involves inspection of loose pills, expired items, and other waste for proper disposal.

Non-Inventory Hazardous Waste Management

Manages non-creditable items not part of inventory through hazardous waste programs.

Verifying Patient & Prescription Information

Conducted using Rx Pick-up terminal by searching for patient name and date of birth.

Digital Services

Features include Mobile Prescription Pick-Up (MPP) and Prescription Prepay linked to extra care cards.

Mobile Prescription Pick-Up (MPP)

Streamlines pickup by allowing patients to register online and receive a barcode upon readiness.

Validate

Confirms patient information and the number of prescriptions available.

Rx Pick Up Terminal

A station for reviewing patient and prescription details.

Waiting Bin

Primary location where most prescriptions can be located.

Green Zone/Verified Area

Section where prescriptions have been verified by the pharmacist.

Large Bag Section

Area for prescriptions not found in the waiting bin.

Ringcenter and Doximity

Platforms for faxed prescriptions.

Alprazolam (Xanax)

Classified as a Schedule IV controlled drug under federal law.

Controlled Drugs

Subject to federal regulations limiting refill quantities.

Third Party "Locked-In" Program

Restricts Medicaid recipients to specific providers to control the quantity of medications accessed.

Changing Lives Patient Care

Includes personalization in patient interactions to enhance relationship-building during consultations.

ReadyFill

Automatically schedules and fills prescriptions for enrolled patients and communicates with prescribers.

Scriptsync

Pharmacy service allowing simultaneous pickup of multiple maintenance medications.

Drop-Off Workstation

Identifies the process for new and refill prescriptions, requiring data entry and documentation.

Triage Queue (QT)

Organizes incoming prescription data entry, addressing issues when required.

Production Workstation

Handles phone calls, pickups, drive-thru responsibilities, ensuring proper prescription management.

Quality Assurance Workstation

Oversees team management, customer support, and verification processes to maintain service quality.

Pick-Up Workstation

Finalizes all procedures for prescription pickup and directs customer inquiries.

CARE Framework

Focus on connecting, asking how to help, responding appropriately, and empathizing with patients.

Ointments, Creams, and Suspensions

Ointments: Semi-solid for topical application.
Creams: Semisolids containing drug substances in a suitable base.
Suspensions: Mixtures of undissolved particles in liquid.

Different Types of Compounds

Sterile compounds for injections or intravenous use; non-sterile for oral or topical administration.

Common Units of Measure

Weight in grams (g) or milligrams (mg), volume in milliliters (ml).

RxConnect

Main menu includes prescription management options like label reprint, pricing, status checking, and transferring prescriptions.
Offers batch processing and the ability to manage refill requests efficiently.

RxConnect Action Queue

Organizes priority actions such as prescriptions needing attention, production management, and triage for verified data processing.

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Description

This quiz covers key concepts in pharmacy operations, including production queues, patient care management, and hazardous waste disposal. It also highlights the significance of compliance with regulations from organizations like NIOSH and the impact of violations. Test your knowledge on effective pharmacy practice and patient safety.