CVS Pharmacy Flashcards
Test your knowledge about the pharmacy production process and the importance of exceptional customer service at CVS. These flashcards cover key concepts, processes, and customer service standards crucial for pharmacy operations.
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Start with a quiz
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Activities
Quiz11 Questions
Flashcards15 Cards
Study Notes1 Note
Podcast1 Episode
Modules
Learn in sequence
Start with the earlier modules and work forward. Each one builds on the last, so the course gets more advanced as you go.
CVS Pharmacy Flashcards
Quiz • 11 Questions
Study Notes
4 min • Summary
CVS Pharmacy Flashcards - Podcast
Podcast
CVS Pharmacy Flashcards Flashcards
Flashcards • 15 Cards
Materials
List of Questions11 questions
- Question 1
- Respond to customer questions
- Provide 'exceptional' customer service
- Perform basic maintenance tasks
- Satisfy customer refill requests
- Question 2
- Prepare for final verification
- Acquire the Prescription label
- Obtain the Medication
- Perform Accuracy scan
- Question 3
- Restock pharmacy supplies
- Empty the trash
- Clean the workstation
- Count Medication twice
- Question 4
- Provide a receipt
- Count medication once
- Request driver's license at pick-up
- Circle the quantity on container
- Question 5
- Verify Address
- How many prescriptions
- Last name
- Date of Birth
- Question 6
- Prescription Care Initiative
- Patient Communication Initiative
- Patient Care Initiative
- Pharmacy Compliance Initiative
- Question 7
- Holds prescriptions for pickup
- Requires manual refills every month
- Flashes notifications for refill reminders
- Automatically fills a prescription every month
- Question 8
- True
- False
- Question 9
- Opens the HELP screen
- Question 10
- Question 11
- Contact number and address
List of Flashcards15 flashcards
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