Institutional Pharmacy Operations Overview
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Questions and Answers

What is one of the key features of the hospital pharmacy operation at Piedmont Athens Regional Medical Center?

  • Decentralized staffing (correct)
  • Centralized staffing
  • Limited access to medication
  • 24 hour disbursement
  • Which of the following medical services does Piedmont Healthcare NOT provide?

  • Transplant Care
  • Cosmetic surgery (correct)
  • Cancer Care
  • Neurosurgery
  • What is an essential operational requirement for the pharmacy work environment at Piedmont?

  • Facilitate safety and efficiency (correct)
  • Include entertainment for patients
  • Prioritize financial gains
  • Limit employee access
  • How many hospitals are part of the Piedmont Healthcare system?

    <p>23 (B)</p> Signup and view all the answers

    What recognition did Piedmont Healthcare receive in 2023?

    <p>America’s Greatest Workplaces for Diversity (A)</p> Signup and view all the answers

    Which of the following is NOT a component of the hospital pharmacy's emergency operations ability?

    <p>Access to external pharmacies (A)</p> Signup and view all the answers

    What type of residency program does Piedmont Athens Regional Medical Center offer?

    <p>PGY1 Residency (A)</p> Signup and view all the answers

    Which area of healthcare is associated with the Marcus Heart Valve Center at Piedmont Healthcare?

    <p>Cardiac Care (D)</p> Signup and view all the answers

    What is a primary goal of safety huddles in medication safety?

    <p>To foster a no blame environment (C)</p> Signup and view all the answers

    What proactive measures can a pharmacy technician suggest to prevent selecting the wrong medication, such as confusing Levetiracetam with Levofloxacin?

    <p>Introduce a mandatory double-check system for all medications. (A), Implement barcode scanning for medication retrieval. (C)</p> Signup and view all the answers

    Which of the following USP standards is associated with hazardous medications?

    <p>USP 800 (B)</p> Signup and view all the answers

    Which of the following roles is NOT typically performed by individuals involved in purchasing?

    <p>Patient care advocacy (D)</p> Signup and view all the answers

    In the context of verifying a patient's medication dose, what is a key step the pharmacist should take if the calculated dose of enoxaparin seems unusually high for a small elderly woman?

    <p>Confirm the patient's weight and previous dosing information before proceeding. (A)</p> Signup and view all the answers

    What is a benefit of using automated dispensing cabinets (ADCs)?

    <p>Minimizes cart-fill processes (B)</p> Signup and view all the answers

    What is an effective strategy for managing the shortage of lorazepam 2 mg/1ml vials in the pharmacy?

    <p>Implement a protocol for rationing the medication supply among patients. (D)</p> Signup and view all the answers

    How does the use of automation with carousels enhance pharmacy inventory management?

    <p>By increasing the number of inventory turns. (B)</p> Signup and view all the answers

    What is the primary goal of medication safety in a pharmacy setting?

    <p>Preventing medication errors (B)</p> Signup and view all the answers

    What does 340B purchasing primarily aim to achieve?

    <p>Provide discounts to qualified facilities (D)</p> Signup and view all the answers

    What key benefit does barcode scanning provide in a pharmacy environment?

    <p>It enhances safety by ensuring accuracy in product input and output. (B)</p> Signup and view all the answers

    What does Medication Use Evaluation measure?

    <p>Appropriateness and cost effectiveness (C)</p> Signup and view all the answers

    Which of the following is NOT considered one of the 'Five Rights' of medication administration?

    <p>Right diagnosis (D)</p> Signup and view all the answers

    How many people in the US are estimated to die each year due to medical errors, including medication errors?

    <p>Approximately 250,000 (C)</p> Signup and view all the answers

    What is the primary focus of debriefings in the context of medication safety?

    <p>To analyze the timeline of events around an error (A)</p> Signup and view all the answers

    Which entity audits compliance with the 340B purchasing program?

    <p>HRSA (A)</p> Signup and view all the answers

    Which medication safety practice involves confirming orders via verbal or telephone communication?

    <p>Should be the exception (C)</p> Signup and view all the answers

    What is the purpose of TALLman lettering in medication safety?

    <p>To enhance the visibility of certain drug names (D)</p> Signup and view all the answers

    What does CPOE stand for in the context of medication safety?

    <p>Computerized Provider Order Entry (B)</p> Signup and view all the answers

    Which process is required for all medications to ensure their safe use in a pharmacy?

    <p>Bedside barcode scanning (D)</p> Signup and view all the answers

    What is a common consequence of alert fatigue in computerized medication ordering systems?

    <p>Increased probability of medication errors (B)</p> Signup and view all the answers

    Flashcards

    Piedmont Athens Regional Medical Center

    A 391-bed hospital with a 24/7 hospital pharmacy and decentralized staffing.

    Decentralized staffing

    Pharmacy staff located in various areas, not just one central location.

    Hospital Pharmacy

    A 24/7 pharmacy within a hospital providing medications and services to patients.

    PGY1 Residency

    A first-year pharmacy residency program within the hospital.

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    Sterile/Extemporaneous Compounding

    Preparation of custom medications in a sterile environment.

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    Emergency operations ability

    The pharmacy's capacity to operate during major system failures.

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    High security area

    An area within the pharmacy with limited access to protect inventory.

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    Retail Pharmacy

    A pharmacy that offers over-the-counter and prescription medications to the public.

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    Decentralized staff in pharmacy

    Pharmacy staffing that adjusts to fluctuating workloads, using full-time equivalents (FTEs) based on factors like dispensed doses and admissions.

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    Medication errors

    Errors in medication use during prescribing, dispensing, administering, and monitoring, which are a leading cause of preventable adverse events.

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    Five Rights of medication administration

    A crucial process for preventing errors in medication administration: right patient, right drug, right dose, right route, and right time.

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    Verbal/Telephone orders

    Medication orders given orally, less preferable for reduced risk of errors; read-back and verification required.

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    Look-Alike Drug Names

    Medications with similar names raising the risk of mistakes. They're often marked with Tall Man lettering for better identification.

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    CPOE (Computerized Physician Order Entry)

    A system for entering patient orders electronically. It reduces errors in handwritten orders but potentially introduces new errors (e.g. wrong patient or typos).

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    Bedside barcode scanning

    A crucial element in medication safety. It's used to verify the correct medication is provided to the appropriate patient.

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    Medication Safety

    The utmost importance in medicine with focus on preventing errors in the entire medication use process, which is essential for patient safety.

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    Syringe Labeling Automation

    Automated systems that print labels for syringes, often including barcodes for enhanced safety and tracking.

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    Inventory Management Automation

    Automated systems, like carousels, that use barcode scanning to track inventory, increase turns, and optimize space.

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    Medication Error Prevention: Similar Names

    Strategies to prevent medication errors caused by drugs with similar names, like Levetiracetam and Levofloxacin.

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    Dosage Verification: Patient Factors

    Verifying medication dosages taking patient factors into consideration, such as their size and medical history, to ensure accurate administration.

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    Drug Shortage Management

    Strategies for handling drug shortages, including identifying alternatives, communicating with prescribers, and managing limited supplies.

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    What are safety huddles?

    Brief meetings, held 1-3 times daily, where healthcare teams discuss safety concerns and potential risks. They occur at both the department and institution levels and promote a culture of open communication, self-reporting, and near-miss prevention.

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    What is the purpose of medication use evaluation (MUE)?

    MUE is a data-driven process used to assess medication use and identify potential problems. It can be performed as a one-time evaluation or continuously to improve the appropriateness and cost-effectiveness of medication use. The data collected can justify the use of specific products or services.

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    Why are USP standards important for compounding?

    USP standards provide guidelines for compounding medications, ensuring quality and safety. USP 795, 797, and 800 address non-sterile, sterile, and hazardous medication compounding, respectively.

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    What are the roles in purchasing?

    Purchasing responsibilities include buying, managing inventory, handling contracts, addressing shortages, and processing invoices. Vendors include primary wholesalers, fluid vendors, and sterile compounders, such as 503A and 503B facilities.

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    What is 340B Purchasing?

    A program that offers discounted drug prices (50% AWP) to qualified hospitals, such as disproportionate share hospitals, rural referral centers, and critical access hospitals. The program is designed to help care for the indigent, but non-indigent patients may also qualify.

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    What is an Automated Dispensing Cabinet (ADC)?

    An ADC is a secure cabinet that stores medications, allowing nurses to access them with barcode scanning. It provides controlled substance tracking, reduces cart fill time, and keeps emergency medications readily available.

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    What are the benefits of Anesthesia Systems?

    Anesthesia systems allow for drug administration at the point of use, eliminating manual systems. They provide accuracy, better safety, and reduce the risk of errors.

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    What are some common examples of medication errors?

    Medication errors are preventable mistakes that can occur at any stage of the medication process. Common examples include wrong dosage, wrong drug, giving medication to the wrong patient, and medication administration errors.

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    Study Notes

    Institutional Pharmacy Operations

    • The presentation is about institutional pharmacy operations at Piedmont Athens Regional, focusing on operations, staff, and medication safety.
    • The director of pharmacy, Don Tyson, Pharm.D., BCPS, is the presenter.
    • The organization is Piedmont Healthcare, a private, not-for-profit healthcare system with 23 hospitals, 65 urgent care centers, and 25 quick care locations.

    About the Presenter

    • Don Tyson, Pharm.D., BCPS, is originally from Tifton, GA.
    • He holds a Bachelor of Science in Pharmacy (BS Pharm) and a Doctor of Pharmacy (PharmD) from the University of Georgia (UGA).
    • He also completed a residency at UGA/ARMC.
    • Tyson has 13 years of experience as a clinical pharmacist/coordinator and 14 years as a director of pharmacy.
    • His hobbies include volunteering in landscaping, gardening, and he is an active member of Hull Baptist Church.

    About Piedmont Healthcare

    • Piedmont Healthcare is a private, not-for-profit healthcare system that provides cardiac care, transplants (including LVAD), open heart surgeries, and heart valve procedures.
    • Piedmont partners with the Cleveland Clinic for transplant care, including kidneys, livers, and pancreas transplants.
    • The system offers cancer care in partnership with MD Anderson Cancer Center.
    • Other services include women's health, orthopedics, neurology, spine surgery, pediatrics, neonatology, and home health.
    • Piedmont employs over 44,000 individuals, more Georgians than any other company.
    • The company received recognition in 2023 as one of America's Greatest Workplaces for Diversity and as one of the Greatest Workplaces for women.
    • It was ranked by Forbes in 2022 as one of the best large employers in the USA.

    Piedmont Athens Regional Medical Center

    • The medical center has 391 beds and is expanding.
    • The hospital pharmacy operates 24/7.
    • It employs 80 staff members with a PGY1 residency program.
    • It offers ambulatory clinics, retail pharmacy services, and home infusion services, with specialities in pharmacy.

    Pharmacy Work Environment

    • Crucial requirements of the pharmacy environment include safety, efficiency, and customer/patient satisfaction.
    • A centralized, high-security main operation is needed to store and manage inventory for sterile and extemporaneous compounding.
    • The system must be equipped to handle major system failures (power outages, network issues).
    • The pharmacy must be easily accessible to patient care areas and must have a tube system.

    Staffing

    • FTEs (full-time equivalents) are adjusted based on workload, statistics of charged doses and adjusted admissions.
    • The ratio of pharmacists to technicians is crucial for skill mix.

    Medication Safety

    • Medication safety is paramount.
    • Medication errors are a significant issue, causing deaths and serious health problems, with 250,000 people annually affected.
    • Medication errors can often be preventable, and preventing them should have the highest priority.

    Medication Use Process

    • The medication use process requires multiple checks (prescribing, dispensing, administering, and monitoring) to prevent errors.

    Medication Safety - Error Prevention Tools

    • The presented tools include peer checking, coaching, debriefing, ARCC (asking questions, changing course of action, voice concern, stop the line, chain of command), validate and verify, STAR (stop, think, act, review), no distraction zones, effective handoffs, reading and repeating back, asking questions, clarification and alpha-numeric language, and SBAR (situation, background, assessment, recommendation).

    Medication Evaluation

    • Medication use evaluations must be data-driven and assess appropriateness, cost-effectiveness, of each product and service with OIF (DNV, JCAHO).

    Compounding

    • The presenter emphasizes adhering to USP standards.
    • This includes complying with standards for non-sterile compounding (USP 795), sterile compounding (USP 797), and hazardous medications (USP 800).
    • Conformity to compliance standards requires following specific guidelines.

    Purchasing

    • Purchasing is a vital function performed by multiple individuals.
    • Duties include managing inventory, handling contracts, addressing shortages, processing invoices, managing vendors (primary wholesalers, fluid vendors, sterile compounding vendors), and utilizing 503A and 503B standards.
    • The presentation also addresses 340B purchasing qualifications, disproportionate share hospitals, critical access hospitals, discounted prices (50% AWP), qualified outpatients, and HRSA audits.
    • There are frequent medication shortages, and these should be handled with proper attention and care.

    Automation

    • The presentation highlights automated dispensing cabinets (ADCs) that streamline medication dispensing minimizing errors and enhancing safety.
    • Automated dispensing cabinets (ADCs) are important tools for effectively managing medication dispensing.
    • The presentation also highlights automated systems for anesthesia, which include tracking drug use and waste, while printing labels for syringes ("pulled up" process).
    • Carousels for inventory are also implemented to enhance inventory management turns with barcode scanning for product output during turns.

    Case Studies

    • Case studies involving newly trained pharmacy technicians making medication errors.
    • A case study about a pharmacist verifying a dose of enoxaparin, where a calculating issue potentially endangers a patient, given that patient's condition and age.
    • A presentation of significant medication shortage of lorazepam, a common medication.

    Medication Safety Measures - CPOE

    • CPOE (computerized physician order entry) helps standardize care and aids in reducing errors associated with handwritten orders.
    • It creates the opportunity for unique medication errors.
    • Patient errors, including incorrect patient weights (Kg and Lbs) are potential issues, plus alert fatigue.

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    Description

    This quiz focuses on institutional pharmacy operations at Piedmont Athens Regional. Led by Don Tyson, Pharm.D., the quiz covers topics such as operational practices, staff roles, and medication safety in the context of Piedmont Healthcare's extensive network.

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