Pharmacy: Interpersonal Communication Model

The seven-star pharmacist concept was introduced by the American Medical Association.

Effective communication skills are innate and cannot be developed.

In the case study, George Raymond presents only verbal cues to the pharmacist.

Mass communication is not considered a component of the broader spectrum of communication.

In the interpersonal communication model, the sender's message is always received and translated accurately by the receiver.

Feedback, in the context of communication, only involves verbal responses.

The communication model includes sender, receiver, message, feedback and environment.

In the case study involving the baby and the antibiotic, the mother accurately interpreted the pharmacist's instructions.

The meaning of the message is the same regardless of congruence between verbal and nonverbal cues.

In any interpersonal communication, individuals are only sending or receiving messages at a single point in time.

Personal responsibilities in the communication model include ensuring your message is sent clearly and checking for understanding.

Feedback is unnecessary when communicating with other healthcare providers because they are trained to understand medical information.

A pharmacist's obligation as the sender of a message is complete once the message has been transmitted.

If two people have similar past experiences and definitions, misunderstandings are more likely to occur during communication.

Using medical jargon will improve understanding with patients.

Stereotypes do not influence how people listen.

If health care providers do not view the pharmacist as a professional, they are less likely to value the pharmacist's information.

The interpersonal communication model only focuses on spoken words and excludes the importance of nonverbal cues.

The setting of a loud generator in a pharmacy during counseling has no impact on a patient's ability to understand information.

The case study of nitroglycerin patches illustrates the importance of providing very detailed instructions.

In the communication model, 'barriers' refer exclusively to physical obstructions in the environment.

In the case of the patient taking an additional dose of anticoagulant, the pharmacist's intuition was sufficient to determine the error.

Effective communication primarily relies on the sender's ability to articulate the message clearly, irrespective of the receiver's capacity to interpret it.

In the case study regarding the patient who thought the nystatin tasted terrible, the patient needed to provide negative feedback to the pharmacist.

The primary focus of the interpersonal communication model is to ensure the message is eloquent, rather than understood by the recipient.

If a patient nods while recieving counseling, a pharmacist can assume they fully understand the information.

Communication is considered transactional, encompassing only verbal exchanges, while nonverbal cues are deemed inconsequential.

A patient mentions that they have been taking their heart pills irregularly, but does confirm verbally that they are now taking them correctly every day, it is reasonable to assume adherence.

Acknowledging perceptions and preconceptions of patients is a detrimental aspect of communication.

The use of the phrase 'until all gone' on the label of a prescription is an effective and universally understood method of communicating how long an antibiotic should be administered.

Knowing how to communicate is essentially the same as being an effective communicator.

In interpersonal communication, the message is exclusively conveyed through spoken words.

Pharmacists who effectively communicate with patients do not observe improvements in patient outcomes.

Assuming that the receiver will interpret our message accurately is a useful way to ensure effective communication.

A safety glass partition is not a potential barrier.

The critical component in interpersonal communication is that the receiver's assigned meaning matches the meaning intended by the sender.

In the provided text, Peter Drucker is quoted as saying, 'The most important thing in communication is not what is said, but what is heard.'

If a patient mentions, during an interaction, a coffee stain on their new tie, this is not a relevant of component in the interaction.

A patient takes 3 different drugs at the same time in the morning, all with different requirements and instructions. You counsel them to take all of them when they wake up with breakfast. This is an example of effective communication.

The case studies in the provided text are designed to illustrate scenarios where patients have used the right approach, and the pharmacist has made a mistake.