Podcast
Questions and Answers
After listening to Porter talk on and on about how hard his communication theory class is, Pepper finds an opening in the conversation and says, "Porter, I have something to say." Pepper is using a __________ cue.
After listening to Porter talk on and on about how hard his communication theory class is, Pepper finds an opening in the conversation and says, "Porter, I have something to say." Pepper is using a __________ cue.
Effective conversationalists need to be flexible.
Effective conversationalists need to be flexible.
True
Which of the following statements is generally true about interpersonal communication?
Which of the following statements is generally true about interpersonal communication?
Interruptions, in contrast to back-channeling cues, are attempts to take over the role of the
Interruptions, in contrast to back-channeling cues, are attempts to take over the role of the
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Generally, which stage of the conversation process includes the substance of the conversation?
Generally, which stage of the conversation process includes the substance of the conversation?
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The closing stage of a conversation usually signals some degree of supportiveness.
The closing stage of a conversation usually signals some degree of supportiveness.
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Kimberly has a tendency to omit the opening stage of conversations in her workplace. She tends to just jump into a conversation without any type of greeting. Kimberly's omission of the greeting
Kimberly has a tendency to omit the opening stage of conversations in her workplace. She tends to just jump into a conversation without any type of greeting. Kimberly's omission of the greeting
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When Aisha says to her best friend, "Where did you get that watch? I love it!" She is
When Aisha says to her best friend, "Where did you get that watch? I love it!" She is
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Which of the following statements is true concerning monologic and dialogic communication?
Which of the following statements is true concerning monologic and dialogic communication?
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Small talk only happens in person and not in computer-mediated communication.
Small talk only happens in person and not in computer-mediated communication.
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Turn-requesting cues let the speaker know that you would like to say something and take a turn as speaker.
Turn-requesting cues let the speaker know that you would like to say something and take a turn as speaker.
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Turn-maintaining cues do not allow you to communicate your wish to maintain the role of speaker.
Turn-maintaining cues do not allow you to communicate your wish to maintain the role of speaker.
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This principle of conversations explains the need of varying the conversation depending on the people involved, the topic, and the context:
This principle of conversations explains the need of varying the conversation depending on the people involved, the topic, and the context:
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In dialogue, each person is both
In dialogue, each person is both
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Lillian is ___________________ when she expresses her regret and sorrow for what she did to her best friend Mansour and admits the wrong-doing was her fault.
Lillian is ___________________ when she expresses her regret and sorrow for what she did to her best friend Mansour and admits the wrong-doing was her fault.
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Asking a gas station attendant for directions is not considered interpersonal communication.
Asking a gas station attendant for directions is not considered interpersonal communication.
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When Manny compliments Matthew on his great oral presentation, Matthew replies that, "It was nothing, anyone could have done that." Matthew's response to Manny's compliment is an example of
When Manny compliments Matthew on his great oral presentation, Matthew replies that, "It was nothing, anyone could have done that." Matthew's response to Manny's compliment is an example of
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In which of the following situations would the rules of society most likely govern the interaction?
In which of the following situations would the rules of society most likely govern the interaction?
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Statements such as, "I'm going to tell you something because I consider you a friend," and "Please listen to everything I have to say before you respond" are most appropriately made in which stage of conversation?
Statements such as, "I'm going to tell you something because I consider you a friend," and "Please listen to everything I have to say before you respond" are most appropriately made in which stage of conversation?
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The fourth step of the conversation, the feedback stage, is the reverse of the opening.
The fourth step of the conversation, the feedback stage, is the reverse of the opening.
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Which of the following sequences accurately depicts the five stages of conversation?
Which of the following sequences accurately depicts the five stages of conversation?
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Which of the following is not one of the guidelines for effective apologies?
Which of the following is not one of the guidelines for effective apologies?
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Caitlyn is always willing to confirm another person's importance by understanding how important their time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn demonstrating?
Caitlyn is always willing to confirm another person's importance by understanding how important their time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn demonstrating?
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Immediacy does not provide a sense of togetherness, of oneness, between speaker and listener.
Immediacy does not provide a sense of togetherness, of oneness, between speaker and listener.
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According to our text, which of the following is an appropriate topic for small talk?
According to our text, which of the following is an appropriate topic for small talk?
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The more impersonal the interaction between people, the more likely they will
The more impersonal the interaction between people, the more likely they will
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Robert is not prepared for the discussion in history class this morning. Every time the history instructor asks the class a question, Robert looks down and avoids eye contact with the instructor. Robert is displaying __________ cues.
Robert is not prepared for the discussion in history class this morning. Every time the history instructor asks the class a question, Robert looks down and avoids eye contact with the instructor. Robert is displaying __________ cues.
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The most common nonverbal greeting, especially in business, is the handshake.
The most common nonverbal greeting, especially in business, is the handshake.
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Dialogic communication is communication in which people exhibit respect and concern for one another.
Dialogic communication is communication in which people exhibit respect and concern for one another.
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Back-channeling cues are used to communicate various types of information back to the speaker.
Back-channeling cues are used to communicate various types of information back to the speaker.
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Both speakers and listeners may offer turn-taking cues in conversations.
Both speakers and listeners may offer turn-taking cues in conversations.
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Artemis and Diana are engaged in a conversation about global warming. After speaking at length about the importance of the issue, Artemis says to Diana, "You think this is important, right?" Artemis has used a __________ cue.
Artemis and Diana are engaged in a conversation about global warming. After speaking at length about the importance of the issue, Artemis says to Diana, "You think this is important, right?" Artemis has used a __________ cue.
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Study Notes
Interpersonal Communication Concepts
- Turn-requesting cues signal a desire to speak during a conversation, such as interjecting with "I have something to say."
- Flexibility is essential for effective conversationalists, adapting to varying circumstances.
- Interpersonal communication occurs exclusively between individuals who have a relationship.
- Interruptions differ from back-channeling; interruptions attempt to seize the speaker's role while back-channeling indicates listening.
Conversation Stages
- The conversation process typically consists of five stages: opening, feedforward, business, feedback, and closing.
- The business stage centers around the conversation's core subject matter.
- The closing stage usually conveys supportiveness, marking a positive end to the interaction.
- Omitting the opening stage of a conversation can lead to discomfort among participants.
Types of Communication
- Dialogic communication emphasizes empathy and mutual understanding, contrasting with monologic communication, which can be more one-sided.
- Small talk can occur in various settings, including computer-mediated communication, not just face-to-face interactions.
- Apologies should avoid justifications and excuses; they should involve admitting wrongdoing and assuring it won't be repeated.
Interaction Guidelines
- Engaging in polite communication involves following specific maxims, including tact and generosity.
- Impersonal interactions tend to follow social roles rather than recognizing individuals' uniqueness.
- Nonverbal greetings, like handshakes, are common in business environments, representing the most standard greeting form.
Turn Management
- Turn-maintaining cues help a speaker retain their role in a conversation, while turn-yielding cues invite the other person to speak.
- Back-channeling cues allow listeners to provide feedback without interrupting the speaker.
- Both speakers and listeners can offer cues to manage turn-taking in dialogues.
Misinterpretations
- Misunderstanding the rules of social interaction can lead to awkward situations, such as strangers conversing under strict societal norms.
- The feedback stage of a conversation is not merely the opposite of the opening, but rather a conclusion to the dialogue.
Other Key Points
- Complimenting enhances interpersonal relationships, while responses to compliments may involve minimizing one's achievements.
- Certain topics are deemed inappropriate for small talk, such as controversial subjects or those that elicit strong emotions.
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Description
Test your knowledge on interpersonal communication concepts covered in Chapter 6. This quiz focuses on key terms and definitions critical for effective listening and conversation. Enhance your understanding of communication strategies and techniques.
