Interpersonal Communication Chapter 6 Quiz

Questions and Answers

After listening to Porter talk on and on about how hard his communication theory class is, Pepper finds an opening in the conversation and says, "Porter, I have something to say." Pepper is using a __________ cue.

Back-channeling

Turn-denying

Turn-requesting (correct)

Turn-yielding

Effective conversationalists need to be flexible.

True

Which of the following statements is generally true about interpersonal communication?

It occurs between two people who have a relationship. (correct)

It is not contingent on a relationship between the people interacting.

It can be synonymous with intrapersonal communication.

All of the above.

Interruptions, in contrast to back-channeling cues, are attempts to take over the role of the

Speaker Signup and view all the answers

Generally, which stage of the conversation process includes the substance of the conversation?

Business Signup and view all the answers

The closing stage of a conversation usually signals some degree of supportiveness.

True Signup and view all the answers

Kimberly has a tendency to omit the opening stage of conversations in her workplace. She tends to just jump into a conversation without any type of greeting. Kimberly's omission of the greeting

May cause her coworkers to feel uncomfortable and throw them off guard. Signup and view all the answers

When Aisha says to her best friend, "Where did you get that watch? I love it!" She is

Complimenting. Signup and view all the answers

Which of the following statements is true concerning monologic and dialogic communication?

Dialogic communication involves striving for empathy and mutual understanding. Signup and view all the answers

Small talk only happens in person and not in computer-mediated communication.

False Signup and view all the answers

Turn-requesting cues let the speaker know that you would like to say something and take a turn as speaker.

True Signup and view all the answers

Turn-maintaining cues do not allow you to communicate your wish to maintain the role of speaker.

False Signup and view all the answers

This principle of conversations explains the need of varying the conversation depending on the people involved, the topic, and the context:

Principle of flexibility Signup and view all the answers

In dialogue, each person is both

Sender and receiver. Signup and view all the answers

Lillian is ___________________ when she expresses her regret and sorrow for what she did to her best friend Mansour and admits the wrong-doing was her fault.

apologizing Signup and view all the answers

Asking a gas station attendant for directions is not considered interpersonal communication.

True Signup and view all the answers

When Manny compliments Matthew on his great oral presentation, Matthew replies that, "It was nothing, anyone could have done that." Matthew's response to Manny's compliment is an example of

Minimizing. Signup and view all the answers

In which of the following situations would the rules of society most likely govern the interaction?

Strangers conversing with each other as they stand in line for tickets to a movie. Signup and view all the answers

Statements such as, "I'm going to tell you something because I consider you a friend," and "Please listen to everything I have to say before you respond" are most appropriately made in which stage of conversation?

Feedforward. Signup and view all the answers

The fourth step of the conversation, the feedback stage, is the reverse of the opening.

False Signup and view all the answers

Which of the following sequences accurately depicts the five stages of conversation?

Opening, feedforward, business, feedback, closing. Signup and view all the answers

Which of the following is not one of the guidelines for effective apologies?

Justify your behavior by mentioning that everyone does it or that others have done worse. Signup and view all the answers

Caitlyn is always willing to confirm another person's importance by understanding how important their time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn demonstrating?

Generosity. Signup and view all the answers

Immediacy does not provide a sense of togetherness, of oneness, between speaker and listener.

False Signup and view all the answers

According to our text, which of the following is an appropriate topic for small talk?

None of the above. Signup and view all the answers

The more impersonal the interaction between people, the more likely they will

Respond to each other according to social roles. Signup and view all the answers

Robert is not prepared for the discussion in history class this morning. Every time the history instructor asks the class a question, Robert looks down and avoids eye contact with the instructor. Robert is displaying __________ cues.

Turn-denying. Signup and view all the answers

The most common nonverbal greeting, especially in business, is the handshake.

True Signup and view all the answers

Dialogic communication is communication in which people exhibit respect and concern for one another.

True Signup and view all the answers

Back-channeling cues are used to communicate various types of information back to the speaker.

True Signup and view all the answers

Both speakers and listeners may offer turn-taking cues in conversations.

True Signup and view all the answers

Artemis and Diana are engaged in a conversation about global warming. After speaking at length about the importance of the issue, Artemis says to Diana, "You think this is important, right?" Artemis has used a __________ cue.

Turn-yielding. Signup and view all the answers

Study Notes

Interpersonal Communication Concepts

Turn-requesting cues signal a desire to speak during a conversation, such as interjecting with "I have something to say."
Flexibility is essential for effective conversationalists, adapting to varying circumstances.
Interpersonal communication occurs exclusively between individuals who have a relationship.
Interruptions differ from back-channeling; interruptions attempt to seize the speaker's role while back-channeling indicates listening.

Conversation Stages

The conversation process typically consists of five stages: opening, feedforward, business, feedback, and closing.
The business stage centers around the conversation's core subject matter.
The closing stage usually conveys supportiveness, marking a positive end to the interaction.
Omitting the opening stage of a conversation can lead to discomfort among participants.

Types of Communication

Dialogic communication emphasizes empathy and mutual understanding, contrasting with monologic communication, which can be more one-sided.
Small talk can occur in various settings, including computer-mediated communication, not just face-to-face interactions.
Apologies should avoid justifications and excuses; they should involve admitting wrongdoing and assuring it won't be repeated.

Interaction Guidelines

Engaging in polite communication involves following specific maxims, including tact and generosity.
Impersonal interactions tend to follow social roles rather than recognizing individuals' uniqueness.
Nonverbal greetings, like handshakes, are common in business environments, representing the most standard greeting form.

Turn Management

Turn-maintaining cues help a speaker retain their role in a conversation, while turn-yielding cues invite the other person to speak.
Back-channeling cues allow listeners to provide feedback without interrupting the speaker.
Both speakers and listeners can offer cues to manage turn-taking in dialogues.

Misinterpretations

Misunderstanding the rules of social interaction can lead to awkward situations, such as strangers conversing under strict societal norms.
The feedback stage of a conversation is not merely the opposite of the opening, but rather a conclusion to the dialogue.

Other Key Points

Complimenting enhances interpersonal relationships, while responses to compliments may involve minimizing one's achievements.
Certain topics are deemed inappropriate for small talk, such as controversial subjects or those that elicit strong emotions.

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Description

Test your knowledge on interpersonal communication concepts covered in Chapter 6. This quiz focuses on key terms and definitions critical for effective listening and conversation. Enhance your understanding of communication strategies and techniques.

Interpersonal Communication Chapter 6 Quiz

Questions and Answers

After listening to Porter talk on and on about how hard his communication theory class is, Pepper finds an opening in the conversation and says, "Porter, I have something to say." Pepper is using a __________ cue.

Effective conversationalists need to be flexible.

Which of the following statements is generally true about interpersonal communication?

Interruptions, in contrast to back-channeling cues, are attempts to take over the role of the

Generally, which stage of the conversation process includes the substance of the conversation?

The closing stage of a conversation usually signals some degree of supportiveness.

Kimberly has a tendency to omit the opening stage of conversations in her workplace. She tends to just jump into a conversation without any type of greeting. Kimberly's omission of the greeting

When Aisha says to her best friend, "Where did you get that watch? I love it!" She is

Which of the following statements is true concerning monologic and dialogic communication?

Small talk only happens in person and not in computer-mediated communication.

Turn-requesting cues let the speaker know that you would like to say something and take a turn as speaker.

Turn-maintaining cues do not allow you to communicate your wish to maintain the role of speaker.

This principle of conversations explains the need of varying the conversation depending on the people involved, the topic, and the context:

In dialogue, each person is both

Lillian is ___________________ when she expresses her regret and sorrow for what she did to her best friend Mansour and admits the wrong-doing was her fault.

Asking a gas station attendant for directions is not considered interpersonal communication.

When Manny compliments Matthew on his great oral presentation, Matthew replies that, "It was nothing, anyone could have done that." Matthew's response to Manny's compliment is an example of

In which of the following situations would the rules of society most likely govern the interaction?

Statements such as, "I'm going to tell you something because I consider you a friend," and "Please listen to everything I have to say before you respond" are most appropriately made in which stage of conversation?

The fourth step of the conversation, the feedback stage, is the reverse of the opening.

Which of the following sequences accurately depicts the five stages of conversation?

Which of the following is not one of the guidelines for effective apologies?

Caitlyn is always willing to confirm another person's importance by understanding how important their time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn demonstrating?

Immediacy does not provide a sense of togetherness, of oneness, between speaker and listener.

According to our text, which of the following is an appropriate topic for small talk?

The more impersonal the interaction between people, the more likely they will

Robert is not prepared for the discussion in history class this morning. Every time the history instructor asks the class a question, Robert looks down and avoids eye contact with the instructor. Robert is displaying __________ cues.

The most common nonverbal greeting, especially in business, is the handshake.

Dialogic communication is communication in which people exhibit respect and concern for one another.

Back-channeling cues are used to communicate various types of information back to the speaker.

Both speakers and listeners may offer turn-taking cues in conversations.

Artemis and Diana are engaged in a conversation about global warming. After speaking at length about the importance of the issue, Artemis says to Diana, "You think this is important, right?" Artemis has used a __________ cue.

Study Notes

Interpersonal Communication Concepts

Conversation Stages

Types of Communication

Interaction Guidelines

Turn Management

Misinterpretations

Other Key Points

Studying That Suits You

Description

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