Podcast
Questions and Answers
What does the Transcendent (Judgmental) Perspective of quality refer to?
What does the Transcendent (Judgmental) Perspective of quality refer to?
- The goodness of a product, often related to its aesthetic characteristics (correct)
- The relationship of product benefits to price
- The totality of features and characteristics of a product or service
- The unambiguous way to measure and determine the quality of a product
What does the Product Perspective of quality imply?
What does the Product Perspective of quality imply?
- Larger numbers of product attributes are equivalent to higher quality (correct)
- The goodness of a product, often related to its aesthetic characteristics
- The totality of features and characteristics of a product or service
- The relationship of product benefits to price
What does the User Perspective of quality lead to?
What does the User Perspective of quality lead to?
- The unambiguous way to measure and determine the quality of a product
- A user-based definition of quality – fitness for intended use (correct)
- The goodness of a product, often related to its aesthetic characteristics
- The totality of features and characteristics of a product or service
What does the Value Perspective of quality refer to?
What does the Value Perspective of quality refer to?
What was important in establishing responsibility for quality during the Zhou Dynasty in China?
What was important in establishing responsibility for quality during the Zhou Dynasty in China?
What is the Manufacturing Perspective of quality focused on?
What is the Manufacturing Perspective of quality focused on?
What is the main focus of Total Quality Management?
What is the main focus of Total Quality Management?
According to Dr. Joseph M. Juran, what accounts for over 80% of total quality problems?
According to Dr. Joseph M. Juran, what accounts for over 80% of total quality problems?
What does the Ritz-Carlton manager believe in creating in the workplace?
What does the Ritz-Carlton manager believe in creating in the workplace?
What is one of the challenges firms have to contend with due to globalization?
What is one of the challenges firms have to contend with due to globalization?
What is the primary characteristic of the workforce of the future?
What is the primary characteristic of the workforce of the future?
What is the main focus of Global Responsibility as mentioned in the text?
What is the main focus of Global Responsibility as mentioned in the text?
What is the main focus of Consumer Awareness as mentioned in the text?
What is the main focus of Consumer Awareness as mentioned in the text?
What is the main focus of Innovation as mentioned in the text?
What is the main focus of Innovation as mentioned in the text?
