Understanding Quality Concepts Quiz
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Questions and Answers

What does the Transcendent (Judgmental) Perspective of quality refer to?

  • The goodness of a product, often related to its aesthetic characteristics (correct)
  • The relationship of product benefits to price
  • The totality of features and characteristics of a product or service
  • The unambiguous way to measure and determine the quality of a product

    • What does the Product Perspective of quality imply?

  • Larger numbers of product attributes are equivalent to higher quality (correct)
  • The goodness of a product, often related to its aesthetic characteristics
  • The totality of features and characteristics of a product or service
  • The relationship of product benefits to price

    • What does the User Perspective of quality lead to?

  • The unambiguous way to measure and determine the quality of a product
  • A user-based definition of quality – fitness for intended use (correct)
  • The goodness of a product, often related to its aesthetic characteristics
  • The totality of features and characteristics of a product or service

    • What does the Value Perspective of quality refer to?

    <p>The relationship of product benefits to price</p> Signup and view all the answers

    What was important in establishing responsibility for quality during the Zhou Dynasty in China?

    <p>Inspection at various stages by the workers themselves</p> Signup and view all the answers

    What is the Manufacturing Perspective of quality focused on?

    <p>An unambiguous way to measure quality and determine if a good is manufactured or a service is delivered as it was designed</p> Signup and view all the answers

    What is the main focus of Total Quality Management?

    <p>Maximizing customer satisfaction at continually lower real cost</p> Signup and view all the answers

    According to Dr. Joseph M. Juran, what accounts for over 80% of total quality problems?

    <p>Management controllable defects</p> Signup and view all the answers

    What does the Ritz-Carlton manager believe in creating in the workplace?

    <p>A workplace that helps people live better and treats people with dignity</p> Signup and view all the answers

    What is one of the challenges firms have to contend with due to globalization?

    <p>Growing number of competitors and sources of lower-cost labor</p> Signup and view all the answers

    What is the primary characteristic of the workforce of the future?

    <p>Increased competition for talent and changes in how and where work is done</p> Signup and view all the answers

    What is the main focus of Global Responsibility as mentioned in the text?

    <p>Being fully aware of global impact of local decisions and realizing waste is increasingly acceptable</p> Signup and view all the answers

    What is the main focus of Consumer Awareness as mentioned in the text?

    <p>Matching products to customers' wants and needs to prevent defection to competitors</p> Signup and view all the answers

    What is the main focus of Innovation as mentioned in the text?

    <p>Pursuit of something different and exciting, lying at the heart of organizational survival</p> Signup and view all the answers

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