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Understanding Quality Concepts Quiz

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Questions and Answers

What does the Transcendent (Judgmental) Perspective of quality refer to?

The goodness of a product, often related to its aesthetic characteristics (correct)
The relationship of product benefits to price
The totality of features and characteristics of a product or service
The unambiguous way to measure and determine the quality of a product

What does the Product Perspective of quality imply?

Larger numbers of product attributes are equivalent to higher quality (correct)
The goodness of a product, often related to its aesthetic characteristics
The totality of features and characteristics of a product or service
The relationship of product benefits to price

What does the User Perspective of quality lead to?

The unambiguous way to measure and determine the quality of a product
A user-based definition of quality – fitness for intended use (correct)
The goodness of a product, often related to its aesthetic characteristics
The totality of features and characteristics of a product or service

What does the Value Perspective of quality refer to?

The relationship of product benefits to price (D) Signup and view all the answers

What was important in establishing responsibility for quality during the Zhou Dynasty in China?

Inspection at various stages by the workers themselves (B) Signup and view all the answers

What is the Manufacturing Perspective of quality focused on?

An unambiguous way to measure quality and determine if a good is manufactured or a service is delivered as it was designed (B) Signup and view all the answers

What is the main focus of Total Quality Management?

Maximizing customer satisfaction at continually lower real cost (A) Signup and view all the answers

According to Dr. Joseph M. Juran, what accounts for over 80% of total quality problems?

Management controllable defects (A) Signup and view all the answers

What does the Ritz-Carlton manager believe in creating in the workplace?

A workplace that helps people live better and treats people with dignity (D) Signup and view all the answers

What is one of the challenges firms have to contend with due to globalization?

Growing number of competitors and sources of lower-cost labor (A) Signup and view all the answers

What is the primary characteristic of the workforce of the future?

Increased competition for talent and changes in how and where work is done (D) Signup and view all the answers

What is the main focus of Global Responsibility as mentioned in the text?

Being fully aware of global impact of local decisions and realizing waste is increasingly acceptable (A) Signup and view all the answers

What is the main focus of Consumer Awareness as mentioned in the text?

Matching products to customers' wants and needs to prevent defection to competitors (C) Signup and view all the answers

What is the main focus of Innovation as mentioned in the text?

Pursuit of something different and exciting, lying at the heart of organizational survival (D) Signup and view all the answers

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