16 Questions
In the context of quality, the transcendent (judgmental) perspective is defined as:
The goodness of a product, often related to aesthetic characteristics promoted by marketing and advertising
From the product perspective, quality implies:
Larger numbers of product attributes are equivalent to higher quality
The user perspective in relation to quality leads to:
A user-based definition of quality-fitness for intended use, or how well the product performs its intended function
According to the text, what was important in establishing responsibility for quality during the Zhou Dynasty in China?
Inspection at various stages by the workers themselves
What does the value perspective in relation to quality refer to?
The relationship of product benefits to price
What is the manufacturing perspective in relation to quality used for?
Provides an unambiguous way to measure quality and determine if a good is manufactured or a service is delivered as it was designed
What does Total Quality Management (TQM) aim at?
Continually increasing customer satisfaction at lower real cost
According to Dr. Joseph M. Juran, what accounts for over 80% of total quality problems?
Management controllable defects
What belief does the Ritz-Carlton manager hold about the workplace?
Helps people live better and treats people with dignity
What is the main focus of Global Responsibility as described in the text?
Being fully aware of global impact and reducing waste
What challenge does the increasing rate of change pose, as mentioned in the text?
Threat to humanity's adaptability to technological advances
According to the text, what does Innovation lie at the heart of?
Organizational survival
What is the primary focus of organizations according to Consumer Awareness as described in the text?
Quick response to customers' concerns and matching products to their wants and needs
What contribution did Dr. William Edwards Deming make to Japan?
Contribution to innovative high-quality products and economic power
What do service organizations include as mentioned in the text?
All nonmanufacturing organizations except agriculture, mining, and construction
What is the main emphasis of VANO manager's belief as described in the text?
A sales transaction is just a number
Explore the various perspectives on quality, including the transcendent (judgmental) and product perspectives. Learn about the subjective nature of quality and how it is viewed in relation to different criteria based on individual roles in the production-marketing value chain.
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