Podcast
Questions and Answers
In the context of quality, the transcendent (judgmental) perspective is defined as:
In the context of quality, the transcendent (judgmental) perspective is defined as:
- The unambiguous way to measure quality and determine if a good is manufactured or a service is delivered as it was designed
- The goodness of a product, often related to aesthetic characteristics promoted by marketing and advertising (correct)
- The totality of features and characteristics of a product or service that bears on its ability to satisfy given needs
- The relationship of product benefits to price
From the product perspective, quality implies:
From the product perspective, quality implies:
- The relationship of product benefits to price
- The unambiguous way to measure quality and determine if a good is manufactured or a service is delivered as it was designed
- The totality of features and characteristics of a product or service that bears on its ability to satisfy given needs
- Larger numbers of product attributes are equivalent to higher quality (correct)
The user perspective in relation to quality leads to:
The user perspective in relation to quality leads to:
- Larger numbers of product attributes are equivalent to higher quality
- The goodness of a product, often related to aesthetic characteristics promoted by marketing and advertising
- The relationship of product benefits to price
- A user-based definition of quality-fitness for intended use, or how well the product performs its intended function (correct)
According to the text, what was important in establishing responsibility for quality during the Zhou Dynasty in China?
According to the text, what was important in establishing responsibility for quality during the Zhou Dynasty in China?
What does the value perspective in relation to quality refer to?
What does the value perspective in relation to quality refer to?
What is the manufacturing perspective in relation to quality used for?
What is the manufacturing perspective in relation to quality used for?
What does Total Quality Management (TQM) aim at?
What does Total Quality Management (TQM) aim at?
According to Dr. Joseph M. Juran, what accounts for over 80% of total quality problems?
According to Dr. Joseph M. Juran, what accounts for over 80% of total quality problems?
What belief does the Ritz-Carlton manager hold about the workplace?
What belief does the Ritz-Carlton manager hold about the workplace?
What is the main focus of Global Responsibility as described in the text?
What is the main focus of Global Responsibility as described in the text?
What challenge does the increasing rate of change pose, as mentioned in the text?
What challenge does the increasing rate of change pose, as mentioned in the text?
According to the text, what does Innovation lie at the heart of?
According to the text, what does Innovation lie at the heart of?
What is the primary focus of organizations according to Consumer Awareness as described in the text?
What is the primary focus of organizations according to Consumer Awareness as described in the text?
What contribution did Dr. William Edwards Deming make to Japan?
What contribution did Dr. William Edwards Deming make to Japan?
What do service organizations include as mentioned in the text?
What do service organizations include as mentioned in the text?
What is the main emphasis of VANO manager's belief as described in the text?
What is the main emphasis of VANO manager's belief as described in the text?
