Quality Concepts and Perspectives

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In the context of quality, the transcendent (judgmental) perspective is defined as:

The unambiguous way to measure quality and determine if a good is manufactured or a service is delivered as it was designed

The goodness of a product, often related to aesthetic characteristics promoted by marketing and advertising (correct)

The totality of features and characteristics of a product or service that bears on its ability to satisfy given needs

The relationship of product benefits to price

From the product perspective, quality implies:

The relationship of product benefits to price

The unambiguous way to measure quality and determine if a good is manufactured or a service is delivered as it was designed

The totality of features and characteristics of a product or service that bears on its ability to satisfy given needs

Larger numbers of product attributes are equivalent to higher quality (correct)

The user perspective in relation to quality leads to:

Larger numbers of product attributes are equivalent to higher quality

The goodness of a product, often related to aesthetic characteristics promoted by marketing and advertising

The relationship of product benefits to price

A user-based definition of quality-fitness for intended use, or how well the product performs its intended function (correct)

According to the text, what was important in establishing responsibility for quality during the Zhou Dynasty in China?

Inspection at various stages by the workers themselves Signup and view all the answers

What does the value perspective in relation to quality refer to?

The relationship of product benefits to price Signup and view all the answers

What is the manufacturing perspective in relation to quality used for?

Provides an unambiguous way to measure quality and determine if a good is manufactured or a service is delivered as it was designed Signup and view all the answers

What does Total Quality Management (TQM) aim at?

Continually increasing customer satisfaction at lower real cost Signup and view all the answers

According to Dr. Joseph M. Juran, what accounts for over 80% of total quality problems?

Management controllable defects Signup and view all the answers

What belief does the Ritz-Carlton manager hold about the workplace?

Helps people live better and treats people with dignity Signup and view all the answers

What is the main focus of Global Responsibility as described in the text?

Being fully aware of global impact and reducing waste Signup and view all the answers

What challenge does the increasing rate of change pose, as mentioned in the text?

Threat to humanity's adaptability to technological advances Signup and view all the answers

According to the text, what does Innovation lie at the heart of?

Organizational survival Signup and view all the answers

What is the primary focus of organizations according to Consumer Awareness as described in the text?

Quick response to customers' concerns and matching products to their wants and needs Signup and view all the answers

What contribution did Dr. William Edwards Deming make to Japan?

Contribution to innovative high-quality products and economic power Signup and view all the answers

What do service organizations include as mentioned in the text?

All nonmanufacturing organizations except agriculture, mining, and construction Signup and view all the answers

What is the main emphasis of VANO manager's belief as described in the text?

A sales transaction is just a number Signup and view all the answers

Quality Concepts and Perspectives

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Questions and Answers

In the context of quality, the transcendent (judgmental) perspective is defined as:

From the product perspective, quality implies:

The user perspective in relation to quality leads to:

According to the text, what was important in establishing responsibility for quality during the Zhou Dynasty in China?

What does the value perspective in relation to quality refer to?

What is the manufacturing perspective in relation to quality used for?

What does Total Quality Management (TQM) aim at?

According to Dr. Joseph M. Juran, what accounts for over 80% of total quality problems?

What belief does the Ritz-Carlton manager hold about the workplace?

What is the main focus of Global Responsibility as described in the text?

What challenge does the increasing rate of change pose, as mentioned in the text?

According to the text, what does Innovation lie at the heart of?

What is the primary focus of organizations according to Consumer Awareness as described in the text?

What contribution did Dr. William Edwards Deming make to Japan?

What do service organizations include as mentioned in the text?

What is the main emphasis of VANO manager's belief as described in the text?

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