Personality Development & Communication Skills

The text does not specify the key components of Customer Relation Management (CRM).

True (A)

<p>Organized mind and emotions, balanced ambitions and aspirations, and a strong sense of self-worth. (A)</p> Signup and view all the answers

<p>Harmony implies that all aspects of personality work in a coordinated and cooperative manner. (D)</p> Signup and view all the answers

<p>Asking for clarification prevents misunderstandings, limits mistakes, and improves overall performance.</p> Signup and view all the answers

<p>It is essential to inform guests about the timing of their requests.</p> Signup and view all the answers

<p>Pens, people, dogs (A), Phones, rooms (C)</p> Signup and view all the answers

<p>I'll</p> Signup and view all the answers

<p>Provide an explanation and apologize.</p> Signup and view all the answers

<p>To convey a sense of professionalism and clarity. (C)</p> Signup and view all the answers

<p>True (A)</p> Signup and view all the answers

<p>You can say things like &quot;Just a moment, please. Let me ask,&quot; or &quot;One minute, please. Allow me to call.&quot;</p> Signup and view all the answers

<p>It is the exchange of information through signs, gestures, facial expressions, pictures, and other non-spoken cues.</p> Signup and view all the answers

<p>Using sign language (C)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>Mirroring the person's body language can help create a sense of connection and understanding, which can put them at ease.</p> Signup and view all the answers

<p>Crossing arms, consistent direct eye contact, averted gaze, touching the ear or scratching the chin, a head tilt, unfocused eyes, and touching the face during conversation are all possible non-verbal cues.</p> Signup and view all the answers

<p>Personal grooming encompasses looking neat, clean, and professional by maintaining a well-groomed appearance.</p> Signup and view all the answers

<p>Cleanliness, appropriate attire, and well-maintained hair, nails, and footwear. (C)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

A personality where different aspects work harmoniously and effectively.

Well-organized mind and emotions, realistic ambitions, balanced, flexible, and strong.

Psychology, needs, interests, attitude, temperament, aptitude, and morphology.

Skills used to effectively convey messages through spoken or written words, facial expressions, and body language.

Skills used to communicate through non-verbal means, such as posture, gestures, facial expressions, and tone of voice.

Strategies and systems for managing interactions and relationships with customers.

Asking the guest to repeat their question if you didn't understand.

Asking for further explanation if a request isn't clear.

Keeping a composed demeanor while dealing with difficult situations.

Using non-verbal cues to help convey your message.

Addressing customer requests swiftly and efficiently.

Using expressions suitable for the context, whether countable or uncountable noun.

Nouns that can be counted (e.g., book, apple).

Nouns that cannot be counted (e.g., water, rice).

Asking for repetition, clarification, or assistance from guests

Judging how well a guest understands your responses

Informing your supervisor if you can't resolve a guest's issue.

Conveying information clearly and accurately.

Combining personality development skills into a company's strategies.

Improving one's personality in aspects of communication and non-communication.