Personality Development in Organizations

A personality where different aspects work together harmoniously and effectively.

The combination of all personality traits into a unified whole.

Psychology, needs, interests, attitudes, temperament, aptitudes, and morphology.

Harmony in mind & emotions, desires and goals, abilities and capacities, and interests.

Absence of conflicts is a characteristic of an integrated personality

These aspects' balanced interaction contributes to integrated personality.

A characteristic of an integrated personality where all traits work in a unified way.

Individual aspects of personality (needs, attitudes, temperament, etc.)

Using a calm and clear communication approach to understand and address guest needs, involving repeating questions, judging comprehension, using body language, requesting clarification, alerting supervisors, and responding promptly.

Asking a guest to repeat a question or request if not understood.

Asking a guest to elaborate on a request if needed for accurate understanding.

Fulfilling a guest's request promptly and professionally, especially for time-sensitive requests.

Using polite and clear phrases when responding to guest requests, highlighting the estimated time frame of fulfillment.

Evaluating the guest's response to determine if the message was understood in the context of the request.

Avoiding errors and delays by ensuring full understanding of a guest's instructions or requests.

Effective communication strategies to reduce stress while handling guest requests by proactively seeking clarification and responding efficiently.

Things that can be counted.

Things that cannot be easily counted without a unit of measurement.

Using phrases like 'I'll get you one' or 'I'll bring some' to avoid repeating nouns when offering assistance.

Explaining why you can't fulfil a request or answer a question using short forms of be, do, and can.

Different levels of formality when apologizing.

Politeness when asking for help from coworkers.

Politeness in asking guests to wait while seeking assistance.

Responding appropriately when a guest's request is unreasonable or impossible to fulfill.

Communication using visual cues like pictures, signs, gestures, and facial expressions instead of, or in addition to, spoken words.

Non-verbal communication using body movements, gestures, and facial expressions to convey messages.

Matching someone's body language to build rapport and create a sense of understanding.

A body language signal that can indicate a barrier, defensiveness, or simply feeling cold.

Sustained eye contact that can indicate positive engagement or distrust, depending on context.

Avoiding eye contact can signal negativity, anxiety, or discomfort.

Turning away from someone's gaze, often indicating disbelief or a need for more time to process information.

Non-verbal cues often associated with disbelief or critical thinking.

Head tilting to one side or unfocused eyes indicate boredom. These physical cues can be subtle, especially in social situations.

Extended eye contact and upright posture are signs of interest during a conversation.

Touching the face during a conversation can be a subtle sign of deception or withholding information.

Dressing well and maintaining a presentable appearance for work can positively influence your career.

Professional grooming can create a positive first impression and even provide a competitive advantage.

Simple and well-fitting clothing is preferable for men in professional settings. Focus on clean lines and quality materials.

White or pale blue shirts are typically considered most professional, though dark-colored shirts are also acceptable. Buttoning to the collar is important.

Dark-colored trousers are generally preferred for men in professional settings. At least one pair of black trousers is recommended.

Socks should be a dark color (black, gray, brown, or blue) and long enough to avoid exposing skin when sitting. Avoid white socks.

A formal belt with a sleek buckle that matches your shoes.

Leather strap preferred. Metal strapped watch should fit your wrist well.

Keep it clean and neat. Avoid extreme styles, colors, and sideburns extending below the earlobe. Clean-shaven is expected.

Wear a Salwaar kameez, formal shirt/trousers, or a tunic with formal trousers. Choose small prints or solid colors. Avoid plunging necklines and sleeveless tops.

Black or brown shoes with 1 1/2-inch heels are standard. Smaller heels or flats are acceptable. Shoes should be polished and heels intact. Avoid colorful sandals and white sandals.

Earrings: Stubs or small rings. Bracelets/bangles: One or the other, not chunky. Rings: Simple, not chunky. Chains: Thin, with small lockets. Avoid ornamental or chunky jewelry.

Carry a black or brown bag, in addition to your work bag.