Podcast
Questions and Answers
Which trait describes someone who is excessively concerned with details?
Which trait describes someone who is excessively concerned with details?
What characteristic is associated with someone who is often envious of others' successes?
What characteristic is associated with someone who is often envious of others' successes?
Which term best describes a person who is always supportive and trustworthy?
Which term best describes a person who is always supportive and trustworthy?
What personality trait is reflected by someone who cannot relax or take breaks from work?
What personality trait is reflected by someone who cannot relax or take breaks from work?
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Which trait indicates a person who is likely to be innovative and forward-thinking?
Which trait indicates a person who is likely to be innovative and forward-thinking?
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Which term describes someone who shows an exaggerated sense of their own importance?
Which term describes someone who shows an exaggerated sense of their own importance?
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What describes a person who has a compassionate nature towards others?
What describes a person who has a compassionate nature towards others?
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Which personality trait relates to an individual using vulgar language?
Which personality trait relates to an individual using vulgar language?
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What does it mean to 'keep up with our competitors' in a business context?
What does it mean to 'keep up with our competitors' in a business context?
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In the phrase 'He’s the one calling the shots on this project,' what does 'calling the shots' imply?
In the phrase 'He’s the one calling the shots on this project,' what does 'calling the shots' imply?
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What does it mean to 'do up' some provisions in a business context?
What does it mean to 'do up' some provisions in a business context?
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What is the significance of the phrase 'the meeting has been called off'?
What is the significance of the phrase 'the meeting has been called off'?
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When someone 'points out' a fact in a discussion, what are they doing?
When someone 'points out' a fact in a discussion, what are they doing?
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What does 'spendthrift' refer to?
What does 'spendthrift' refer to?
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What might an employer want to know when they ask about your weaknesses?
What might an employer want to know when they ask about your weaknesses?
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What does 'going the extra mile' mean in a work context?
What does 'going the extra mile' mean in a work context?
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Which term describes someone who is likely to experience accidents frequently?
Which term describes someone who is likely to experience accidents frequently?
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What describes someone who is well-informed?
What describes someone who is well-informed?
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What does it mean to 'outline your experience' during an interview?
What does it mean to 'outline your experience' during an interview?
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What is the term for when an employer dismisses an employee for misconduct?
What is the term for when an employer dismisses an employee for misconduct?
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What does it mean if someone is described as stubborn?
What does it mean if someone is described as stubborn?
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What is meant by 'breaching' the terms of a contract?
What is meant by 'breaching' the terms of a contract?
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What does the phrase 'keep me in the loop' mean?
What does the phrase 'keep me in the loop' mean?
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What is indicated by the term 'small print' in a contract?
What is indicated by the term 'small print' in a contract?
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In what situation would a party terminate a contract?
In what situation would a party terminate a contract?
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What does it mean to 'set the record straight'?
What does it mean to 'set the record straight'?
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What does the phrase 'a lot on my plate' imply?
What does the phrase 'a lot on my plate' imply?
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What is the significance of having a legal expert review a contract?
What is the significance of having a legal expert review a contract?
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What does it mean to 'pull the plug' on a program?
What does it mean to 'pull the plug' on a program?
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What main reason is expressed for offering compensation?
What main reason is expressed for offering compensation?
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Which of the following is NOT proposed as a solution for the guest's inconvenience?
Which of the following is NOT proposed as a solution for the guest's inconvenience?
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What issue did the report highlight regarding your stay at the hotel?
What issue did the report highlight regarding your stay at the hotel?
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What action does the text suggest if the guest considers the proposed solutions acceptable?
What action does the text suggest if the guest considers the proposed solutions acceptable?
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What action does the hotel suggest to prevent future inconveniences?
What action does the hotel suggest to prevent future inconveniences?
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What sentiment is expressed in the closing of the message?
What sentiment is expressed in the closing of the message?
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What does the sender wish to ensure for future visits?
What does the sender wish to ensure for future visits?
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How does the hotel express its response to your reported inconvenience?
How does the hotel express its response to your reported inconvenience?
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What type of establishment is likely represented in the message?
What type of establishment is likely represented in the message?
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What is one of the primary goals of considering customer notes and comments?
What is one of the primary goals of considering customer notes and comments?
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What does the hotel's reception team focus on when alerted to an issue?
What does the hotel's reception team focus on when alerted to an issue?
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Which of the following best summarizes the overall purpose of the message?
Which of the following best summarizes the overall purpose of the message?
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What does the hotel acknowledge about the situation presented in your report?
What does the hotel acknowledge about the situation presented in your report?
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Which approach is suggested to ensure the guest's future experience is satisfactory?
Which approach is suggested to ensure the guest's future experience is satisfactory?
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What is indicated as a limitation in addressing the reported issues during your stay?
What is indicated as a limitation in addressing the reported issues during your stay?
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Study Notes
Personality and Character Traits
- Fussy: Excessive concern with minor details, difficult to please.
- Generous: Giving more of something (e.g., money, time) than expected.
- Optimistic: Positive outlook on life, expecting good things.
- Thoughtful: Considering others' needs and feelings.
- Workaholic: Excessive work, difficulty taking time off.
- Loyal: Strong support for someone or something.
- Honest: Truthful and sincere.
- Relaxed: Calm, free from stress and anxiety.
- Selfish: Focused on one's own needs, ignoring others.
- Serious: Not joking, earnest attitude.
- Brave: Showing courage in the face of danger.
- Jealous: Feeling envious of someone's advantages.
- Liable: Legally responsible for something.
- Tidy: Neat and orderly, maintaining cleanliness.
- Widely-travelled: Visited many different places.
- Dependable: Trustworthy, consistent.
- Kind-hearted: Compassionate, showing kindness.
- World-weary: Tired of the world, cynical.
- Two-faced: Deceptive, insincere.
- Forward-thinking: Innovative, considering future possibilities.
- Foul-mouthed: Using offensive language.
- Self-important: Exaggerated sense of one's own worth.
- Absent-minded: Forgetful, inattentive.
- Stingy: Unwilling to spend money.
- Badly-dressed: Wearing inappropriate or unkempt clothing.
Expression Used at Work
- Working relationship: Positive relationship with supervisor.
- Difficult situations: Ability to effectively handle difficult situations.
- Supervision: Adaptability to work under minimal supervision.
- Positive language: Using more positive language to describe challenging work.
- Achievements: Discuss areas of personal accomplishment.
- Weaknesses: Discussing shortcomings honestly.
- Responsibilities: Duties (e.g., developing company intranet, customer support).
- Experience outline: Describing work experiences in detail.
Contracts/Contract Negotiations
- Contract acceptance: Don't accept contracts immediately.
- Following up: Following up on contract negotiations.
- Contract terms: Discuss contract terms before signing.
- Breaching a contract: Acting against contract terms.
- "Small print": Details of the contract (often in smaller font).
- Contract termination: Contract can be ended by either party.
- Written confirmation: Obtaining written confirmation of contract details.
- Standard contract: Typical contract template.
Ethics in Hospitality and Tourism
- Dishonest Behavior: Examples of unethical behavior (e.g., favoring friends, stealing, abusing drugs).
- Management response: How management should react to dishonest or unethical behavior.
Other Topics
- Weekly reports: Importance of submitting weekly reports.
- Vacation: Dealing with colleague's vacations.
- Responsibilities: Increased workload due to colleagues being on vacation.
- Deadlines: Importance of meeting deadlines.
- Urgent projects: Prioritizing urgent projects.
- Project discontinuation: Deciding to discontinue a project.
- Meetings: Importance of attending/summarizing meetings.
- Decision-making: Who makes decisions on projects.
- Phrasal Verbs: Business English phrasal verbs (e.g., "keep up with", "bring in," "take over").
- Gap in employment: Explaining employment history gaps.
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Description
Test your knowledge of various personality and character traits with this engaging quiz. Explore traits from fussy to kind-hearted, and see how well you understand the complexities of human behavior. Perfect for psychology enthusiasts and anyone interested in character analysis.
