Passenger Luggage Booking Guidelines
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Questions and Answers

What is the charge if the luggage exceeds the marginal allowance of 5 Kgs?

  • Five times the luggage rate
  • Four times the luggage rate
  • Three times the luggage rate
  • Six times the luggage rate (correct)

What must be included on the package when addressing luggage?

  • The destination station in full (correct)
  • The weight of the package
  • Just the name of the owner
  • An estimated arrival date

What type of receptacles is suitable for packing luggage?

  • Plastic bags
  • Open containers
  • Suitcases and traveling bags (correct)
  • Cardboard boxes

What should be done if a normally locked package is found to be unlocked at the time of booking?

<p>Ask the owner to lock or secure it (C)</p> Signup and view all the answers

What must be executed if luggage is liable to breakage or damage during transit?

<p>A forwarding note documenting defects (B)</p> Signup and view all the answers

Why is it essential to include slips showing the owner's complete address inside each package?

<p>To assist in the restoration of luggage if lost (D)</p> Signup and view all the answers

Which type of luggage is prohibited from being booked in the brake van?

<p>Luggage that is improperly packed or at risk of damage (D)</p> Signup and view all the answers

What should be done if the number of chargeable packages exceeds those shown on the luggage ticket?

<p>The luggage should be re-weighed and charges applied according to tariff rules. (D)</p> Signup and view all the answers

What is the procedure if luggage arrives at the destination before the owner?

<p>It must be weighed with the owner's luggage upon arrival. (A)</p> Signup and view all the answers

How should consignments of luggage be entered upon reaching their destination?

<p>They should be entered in a parcel delivery book. (B)</p> Signup and view all the answers

What happens to luggage not claimed within the allowed free time?

<p>It is moved to the cloak-room and incurs charges. (A)</p> Signup and view all the answers

Under what condition can luggage be delivered to someone other than the consignee?

<p>If the receipt is properly endorsed in favor of the requester. (B)</p> Signup and view all the answers

What must be done with luggage at every halting station?

<p>The luggage must be re-weighed. (C)</p> Signup and view all the answers

What happens if a passenger has more luggage than previously booked?

<p>The excess luggage is booked under a separate luggage ticket. (B)</p> Signup and view all the answers

What is required on the luggage ticket if luggage is booked at concession rates?

<p>Full particulars of the concession order. (C)</p> Signup and view all the answers

What occurs if an undercharge is discovered after luggage has been booked?

<p>The destination station must be notified to recover the undercharge. (B)</p> Signup and view all the answers

What does a passenger receive upon collection of their luggage?

<p>Their luggage ticket. (C)</p> Signup and view all the answers

What must be noted on the luggage ticket if the weight is reduced?

<p>A suitable remark must be made. (B)</p> Signup and view all the answers

What documentation must be maintained for recovered freight?

<p>A cash book for parcels and luggage. (A)</p> Signup and view all the answers

What should happen to the luggage ticket at the final destination?

<p>It will be collected and filed. (D)</p> Signup and view all the answers

How should all charges recoverable on booked luggage be handled?

<p>They should invariably be pre-paid. (A)</p> Signup and view all the answers

What detail is NOT necessary on a luggage ticket when booking luggage?

<p>Color of the luggage. (C)</p> Signup and view all the answers

What must be done to old labels before affixing new ones?

<p>They must be removed and old marks obliterated. (A)</p> Signup and view all the answers

Who is personally responsible for ensuring the correct sorting and despatch of booked luggage?

<p>The Station Master. (C)</p> Signup and view all the answers

If luggage cannot be sent by the same train as the passenger, what is the next step?

<p>It should be sent by the next suitable train. (C)</p> Signup and view all the answers

When articles are transhipped at junctions, what must be done with the details?

<p>They must be entered in the transhipment register. (C)</p> Signup and view all the answers

What should the Station Master do if luggage misses a connecting train during transshipment?

<p>Arrange for its despatch by the first available train. (D)</p> Signup and view all the answers

What is the process for luggage that is found unbooked or partially booked?

<p>It should be weighed and the free allowance granted. (A)</p> Signup and view all the answers

What is the priority when transhipping luggage at junctions?

<p>Perishable items must be prioritized. (B)</p> Signup and view all the answers

Which of the following statements regarding luggage handling is incorrect?

<p>Old marks should be left on packages for reference. (B)</p> Signup and view all the answers

What action should be taken when sending a message about luggage to intermediate junctions?

<p>Include all details of the luggage and its forwarding train. (A)</p> Signup and view all the answers

What is the essence of ensuring labels are fixed to the sides or ends of packages?

<p>To facilitate easy checking by Guards or Brakesmen. (C)</p> Signup and view all the answers

What should be done when a luggage ticket entry contains a mistake?

<p>Cross through the original entry and write a fresh one above it. (D)</p> Signup and view all the answers

How should luggage ticket books be handled at large stations?

<p>Books should be kept in consecutive order. (A)</p> Signup and view all the answers

What is the purpose of the 'hatching' on the second foil of the luggage ticket?

<p>To record the freight paid and serve as a receipt for the passenger. (D)</p> Signup and view all the answers

What should be recorded on all foils of the luggage ticket in cases of alterations or cancellations?

<p>Reasons for alterations and cancellations. (D)</p> Signup and view all the answers

What must happen to the Guard's foil and Receipt portion of a cancelled luggage ticket?

<p>They should be submitted to the Traffic Accounts Office along with returns. (A)</p> Signup and view all the answers

What is the first foil of the luggage ticket used for?

<p>For record-keeping. (B)</p> Signup and view all the answers

What is required before issuing a blank luggage ticket book to a Luggage Clerk?

<p>Verification of the previous book's completion. (C)</p> Signup and view all the answers

When should luggage ticket books be kept under lock and key?

<p>When no luggage is being booked. (C)</p> Signup and view all the answers

Upon detaching the receipt foil from the luggage ticket, what should NOT be done?

<p>Make any corrections to it. (C)</p> Signup and view all the answers

What is a Luggage Clerk required to do if a luggage ticket becomes illegible due to large corrections?

<p>Issue a new luggage ticket and cancel the original. (D)</p> Signup and view all the answers

What is the charge rate for excess luggage beyond the free allowance when traveling with an unbooked ticket?

<p>Six times the luggage scale rate (D)</p> Signup and view all the answers

What action should be taken if a passenger possesses more than one ticket to carry extra luggage?

<p>Only one ticket will be considered for the free allowance, the other is canceled. (A)</p> Signup and view all the answers

When must inward luggage be weighed for excessive allowance compliance?

<p>As passengers leave the platform. (B)</p> Signup and view all the answers

What is the minimum charge for excess luggage when detected during travel?

<p>Fifty rupees (D)</p> Signup and view all the answers

Under what circumstance would inward booked luggage typically not be re-weighed?

<p>Unless there is reason to suspect a significant weight difference. (D)</p> Signup and view all the answers

What information must be recorded on the forwarding note when booking a bicycle as luggage?

<p>Frame number, make, and condition (B)</p> Signup and view all the answers

What is the purpose of affixing a 'paste-on' or 'tie-on' label to luggage?

<p>To indicate the number of packages booked (D)</p> Signup and view all the answers

How should the entries on luggage labels be made?

<p>In block letters with blue pencil (A)</p> Signup and view all the answers

What specific action should a sender take when sending a non-packed bicycle?

<p>Tie on a label with details before booking (C)</p> Signup and view all the answers

What is the role of the responsible official during labeling of luggage?

<p>To supervise the correct labeling process (C)</p> Signup and view all the answers

What should happen if the booking of luggage to a particular station is heavy?

<p>Label all packages with special printed labels (C)</p> Signup and view all the answers

Which of the following actions is necessary when affixing new labels onto luggage?

<p>Remove all old labels before applying new ones (B)</p> Signup and view all the answers

What must the Guard-in-charge or Assistant Guard do upon receiving an article in the brake van?

<p>Record the receipt in the Guard's signature book (C)</p> Signup and view all the answers

When labeling luggage, why is it important to do so in block letters?

<p>To ensure legibility and avoid misinterpretation (C)</p> Signup and view all the answers

What should the Station Master do if luggage has been transhipped and misses the next connecting train?

<p>Make arrangements for despatch by the first available train and notify all relevant stations. (A)</p> Signup and view all the answers

What action is required regarding old labels before affixing new ones to luggage?

<p>Remove old labels and obliterate old marks. (D)</p> Signup and view all the answers

In what situation can articles of merchandise be prioritized over personal luggage during despatch?

<p>This situation should never occur; personal luggage always takes precedence. (A)</p> Signup and view all the answers

What must be entered in the transhipment register when luggage is transhipped at junctions?

<p>Full particulars of packages transhipped. (C)</p> Signup and view all the answers

What is the priority regarding the despatch of booked luggage by train?

<p>Every effort should be made to despatch the luggage by the same train as the passenger. (A)</p> Signup and view all the answers

What must be done to luggage that exceeds the free allowance when found unbooked at a station?

<p>It should be weighed, and the free allowance granted to the total. (A)</p> Signup and view all the answers

What should the guards or brakesmen be able to do with regards to package labels?

<p>Perform ready checks as per the correctly fixed labels on the luggage. (C)</p> Signup and view all the answers

What is the main responsibility of Station Masters regarding the despatch of booked luggage?

<p>Ensure that booked luggage is correctly sorted, safely kept, and expeditiously despatched. (C)</p> Signup and view all the answers

When sending a message about luggage to intermediate junctions, what detail is necessary?

<p>The actual train by which the luggage is being forwarded. (C)</p> Signup and view all the answers

Which item must take precedence over articles of merchandise during the despatch process?

<p>Luggage booked by passengers. (D)</p> Signup and view all the answers

What should be done if a passenger at the destination refuses to pay the due charges for unbooked luggage?

<p>The luggage should be transferred to the cloak-room. (A)</p> Signup and view all the answers

What is the penalty charge for luggage exceeding the free allowance?

<p>Six times the luggage rate. (B)</p> Signup and view all the answers

When a passenger is detected en route with unbooked luggage, what is the procedure for the luggage?

<p>It should be booked to the destination under a 'To Pay' Parcel way bill. (B)</p> Signup and view all the answers

What is the allowance for child tickets in terms of luggage weight?

<p>Half of the adult allowance. (B)</p> Signup and view all the answers

What happens to luggage if the owner cannot be present to claim it after arrival at the destination?

<p>It is kept at the station for a specific time before disposal. (C)</p> Signup and view all the answers

How should a passenger be advised about unbooked luggage detected at destination?

<p>They will receive a railway receipt for charges due upon payment. (B)</p> Signup and view all the answers

What are the marginal limits for luggage in air-conditioned class?

<p>15 Kgs. (A)</p> Signup and view all the answers

What should happen if the luggage exceeds any one of the prescribed dimensions?

<p>It is automatically denied booking. (D)</p> Signup and view all the answers

What should be done if a passenger has unbooked luggage weighing more than the allowed limit?

<p>Luggage must be booked with 'To Pay' charges. (A)</p> Signup and view all the answers

What happens to luggage that is booked with the marginal allowance if it exceeds this limit?

<p>Only the excess weight is applicable for charges. (A)</p> Signup and view all the answers

What must be done if a mistake is made on a luggage ticket and a correction is necessary?

<p>The original entry should be crossed through and a fresh entry made above it. (C)</p> Signup and view all the answers

In what scenario should a fresh luggage ticket be issued instead of making corrections?

<p>When corrections are so large that they render the ticket illegible. (C)</p> Signup and view all the answers

Who should attest the reasons for alterations and cancellations on the luggage ticket foils?

<p>The Station Master or Chief/Head Luggage/Parcel Clerk (A)</p> Signup and view all the answers

Which of the following correctly describes the function of the second foil of the luggage ticket?

<p>It is given to the passenger as proof of receipt for the luggage. (D)</p> Signup and view all the answers

What should be done with luggage ticket books at large stations?

<p>A single book should be used in consecutive order. (A)</p> Signup and view all the answers

What is the first foil of the luggage ticket primarily used for?

<p>For record-keeping purposes. (D)</p> Signup and view all the answers

What must luggage clerks ensure regarding the custody of luggage ticket books?

<p>They must be kept under lock and key when not in use. (D)</p> Signup and view all the answers

Flashcards

Luggage exceeding allowance

Luggage exceeding the permitted 5 kg allowance is charged at six times the standard luggage rate.

Luggage addressing

Luggage must be clearly labeled with the destination station name (in full English/Hindi) and the owner's address.

Luggage booking

Luggage must be packed in suitable containers (e.g., trunks, bags) to be accepted for booking and transport by rail.

Luggage examination

Luggage must be checked for proper packing and locking before booking.

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Unsecure luggage

Unsecured luggage should not be accepted unless sender signs a note detailing the problem.

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Defective luggage

Luggage likely to break, leak, or damage during transport must be declined unless a forwarding note is filled correctly.

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Luggage ticket marking

Any remarks and details of issues with packing must be written on the luggage ticket.

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Luggage Ticket Books

Pre-printed books used for recording luggage details.

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Consecutive Order Use

Luggage ticket books should be used in sequential order.

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Single Book Use

Normally only one book is used at a time.

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Blank Book Issuance

Issuing blank books requires proof that the current one is complete or nearly completed.

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Luggage Ticket Legibility

Luggage tickets need to be clearly written and legible to prevent issues and understand info.

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Corrections

Mistakes are corrected by crossing out the original and writing the corrected entry above, signed.

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Illegible Corrections

If corrections make a ticket unreadable, issue a new ticket and cancel the old one.

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Ticket Foil Record

Passenger copy is second part of the luggage ticket.

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Guard's Foil

Third part of the luggage ticket is for the railway guard.

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Luggage Ticket

A document used to track luggage during travel, showing halting stations and luggage details.

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Halting Station

A location where a passenger pauses their journey and baggage is handled.

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Luggage Reweighing

Weighing luggage at every halting station to check for changes in weight.

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Additional Luggage

Extra luggage that exceeds the allowed baggage allowance.

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Undercharge

When the luggage charges collected are less than the actual amount.

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Concession Rates

Reduced rates for luggage, often based on specific policies.

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Pre-paid charges

Luggage charges are paid in advance before commencement of luggage delivery.

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Luggage charges recovery

The process of collecting the correct amount of money for luggage transportation from the passenger

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Destination Station

The final stop on a passenger's trip where luggage is delivered and checked.

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Luggage Excess Charges

When a passenger's luggage exceeds the free allowance, additional charges apply based on the weight difference and tariff rules.

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Luggage Arrival in Advance

If luggage arrives at the destination before the owner, it must be kept safe until the owner arrives and the weight is verified. If the combined luggage weight is within the free allowance, it's released. If exceeding the allowance, freight charges are applied.

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Luggage Delivery Procedure

Luggage delivery requires a signature from the receiver. If delivered on the platform, the owner signs the ticket.

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Free Time for Luggage Collection

Unclaimed luggage can remain free of charge at the station for a specific time period as defined by the tariff rules. After this period, storage fees apply.

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Luggage Delivery by Brake Van

Luggage booked in brake vans is only delivered to the person named on the ticket upon presentation of the receipt. In case of loss, a stamped indemnity note may be needed.

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Label Placement

Labels must be fixed to the sides or ends of packages ensuring easy access for inspection by staff.

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Old Labels

Before affixing new labels, any existing labels must be removed and any old markings must be obliterated.

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Station Master's Responsibility

Station masters are responsible for ensuring luggage is correctly sorted, safely secured, and quickly sent to the destination.

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Luggage Travel

Luggage should travel on the same train as the passenger, but if not possible, it should be sent on the next suitable train.

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Priority Luggage

Personal luggage and perishable goods must be prioritized during transhipment over merchandise.

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Transhipment Record

Detailed records of transhipped packages must be kept in the transhipment register (Form Com./T-27).

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Missed Connecting Train

If luggage misses the connecting train, the station master must arrange for forwarding on the next train, informing ahead stations and destination.

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Unbooked Luggage Allowance

If unbooked luggage is found at an intermediate station or destination, the whole quantity of luggage, excluding free allowances, must be weighed and the free allowance granted.

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Free Luggage Allowance

The free luggage allowance (specified in para 803) applies only to luggage booked at the starting station.

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Unbooked Luggage at Destination

When luggage exceeding the free allowance is found unbooked or partially booked at an intermediate station or at destination, the whole quantity is weighed and the free allowance is granted.

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Corrections on Tickets

If an error is made on a luggage ticket, the original entry should be neatly crossed out, and the corrected entry made above it with the date and signature of the person making the correction.

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Valuable Luggage

Luggage containing high-value items requires special booking procedures as outlined in the I.R.C.A. Coaching Tariff and Chapter XI of the Railway Manual.

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Bicycle Booking

When booking a bicycle as luggage, the sender must provide details like frame number, make, and condition, which are recorded on the luggage ticket. A label with essential information is attached to the bicycle.

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Luggage Labeling

Each luggage package must be labeled with a 'paste-on' or 'tie-on' label, clearly showing the station of origin and destination, luggage ticket number, and number of packages.

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Guard's Signature Book

The Guard-in-charge or Assistant Guard records receipt of luggage loaded in the brake van separately in the Guard's signature book (Form Com./G-21).

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Labeling Supervision

Labeling of luggage should be supervised by a responsible official to prevent cross-labeling of packages, ensuring proper identification.

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Heavy Booking Labels

When numerous bookings to a specific destination occur, special labels with the 'station to' printed on them may be used. An indent for these labels should be requested from the supplying officer.

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Labeling Details

The entries on the luggage labels are made in blue pencil in block letters, never in running hand, ensuring clarity and visibility.

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Luggage Arrival Before Owner

If luggage arrives at the destination before the passenger, it is stored securely until the owner arrives. The weight is verified, and additional charges are applied if the total luggage weight exceeds the free allowance.

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Station Master's Duty

Station Masters are responsible for ensuring luggage is correctly sorted, safely handled, and promptly sent to its destination.

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Luggage Priority

Personal luggage and perishable goods take priority during transhipment over merchandise.

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Unbooked Luggage

If unbooked luggage exceeding the free allowance is found at an intermediate station or destination, the whole quantity is weighed and the free allowance is granted.

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Luggage At Destination

When luggage exceeding the free allowance is found unbooked or partially booked at an intermediate station or at destination, the whole quantity is weighed and the free allowance is granted.

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Unbooked Luggage Charges

When luggage exceeding the free allowance is found unbooked or partially booked, the whole quantity is weighed, the free allowance is granted, and charges are applied for the excess weight.

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Excess Luggage Fees

If a passenger is caught with luggage exceeding their free allowance, they are charged six times the standard luggage rate, with a minimum charge of fifty rupees.

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Multiple Ticket Allowance

If a passenger has multiple tickets, they are only allowed the free allowance and weight limit on one ticket. The other ticket is cancelled, and the extra weight is charged at six times the luggage rate.

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Re-weighing Inward Luggage

Inward luggage with passengers is scrutinized as they disembark. Luggage that appears to exceed the free allowance is weighed and charged according to tariff rules.

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Marginal Allowance

A small additional allowance above the free luggage allowance, within which passengers are charged at the standard luggage rate.

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Excess Luggage Charges

Fees for luggage that exceeds the free allowance, typically calculated at six times the standard luggage rate.

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Luggage Detention

When unbooked or partially booked luggage exceeding free allowance is found, it's seized until freight charges are paid.

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To Pay Parcel Waybill

A document used to track and charge for luggage exceeding the free allowance, handled as a 'To Pay' parcel.

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Luggage Cloakroom Charges

Fees levied when unbooked luggage exceeding the free allowance is deposited in a cloakroom at the destination.

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Luggage Transfer to Cloakroom

Unbooked luggage exceeding the free allowance found at the destination is transferred to the cloakroom until charges are paid.

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Study Notes

Booking and Delivery of Passengers' Luggage

  • Articles not accepted as luggage: Details are in the I.R.C.A. Coaching Tariff and individual railway tariffs. Items exceeding maximum weight or dimensions are excluded, unless authorized.

  • Heavy luggage restrictions: Heavy and bulky luggage is not allowed in air-conditioned express or similar train compartments. It must be booked in the guard's van.

  • Free allowance: The amount of free luggage allowed depends on the ticket class (higher class allowance is used if the ticket is a combination of classes). For through routes, the free allowance as booked applies. Certain items are allowed free without weighing. Soldiers' equipment travels free.

  • Booking luggage: All luggage (excluding items allowed free) must be weighed and booked at the starting station. Luggage can usually be booked between any two stations on a direct route.

  • Advance booking: Luggage can be booked in advance of the journey. If passengers cannot use their tickets, they can sometimes withdraw luggage. Refunding freight charges is possible, after deducting a charge.

  • Luggage on season tickets: Luggage can be booked with season tickets. Allowances are specified for different classes.

  • Luggage addressing: All packages must have clear, legible addresses in English or Hindi. The destination station's name is required.

  • Packaging of luggage: Luggage must be properly packed in suitable containers, locked securely, and strong enough to withstand normal handling.

  • Luggage examination: Packages are examined before booking. Articles deemed breakable or likely to cause damage are not accepted. Notes are made of any packing defects.

  • Perishable goods: Particular types of items require a forwarding note, filled out by the sender or authorized agent.

  • Luggage weighing: Staff at major stations weigh luggage. A weighing memo is created and a copy attached to the luggage ticket.

  • Luggage tickets: Luggage is booked using Form Com./L-48 (local) or Com./L-49 (through) tickets.

  • Luggage description: Essential details like contents (e.g., "steel trunks, black containing clothing"), the number of packages, are recorded.

  • Booked route: Route information (including junction points) is clearly marked on tickets.

  • Ticket/pass details: Passenger's ticket number and class are recorded on the luggage ticket.

  • Booking with journey change: Passengers can specify stations for breaking their journey and luggage will be transferred.

  • Recovery of luggage charges: All costs for luggage must be pre-paid. If undercharges occur, the destination station is contacted to collect outstanding fees. Concession booking costs need explicit specifications.

  • Luggage examination: Inspection occurs and any extra weight is charged. In some cases extra fees must be paid.

  • Re-weighing inward luggage: Inward luggage will be weighed and charged if weight exceeds allowance.

  • Luggage arriving in advance: Luggage that arrives before the owner is held securely and checked for weight.

  • Free time for luggage: Luggage is allowed to remain unclaimed for a specified amount of days. If not collected, it goes to storage.

  • Luggage delay: Delays in transit are reported and corrective actions taken, if necessary.

  • Telegraphing for lost luggage: Specific procedures for communicating and recovering lost luggage are outlined.

  • Left luggage and cloak-room tickets: Information on how to leave luggage safely for storage and receiving it again is provided.

  • Disposal of unclaimed luggage: Unclaimed luggage after a set period is handled under specific procedures.

  • Lockers: Description of lockers' usage and payment procedures.

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Indian Railways Luggage Booking & Delivery PDF

Description

This quiz covers essential guidelines for booking and delivering passengers' luggage, including restrictions on heavy items and free allowances based on ticket class. It also discusses the process of advance booking and specific regulations from the I.R.C.A. Coaching Tariff. Test your knowledge on proper luggage handling for train travel.

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