Outlook Features and Email Management
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Questions and Answers

Others can book appointments with you only if you have shared your calendar with them.

True (A)

The black horizontal line on your calendar indicates an event that requires attention.

False (B)

When creating a task, setting a reminder is an option.

True (A)

You can confirm who is coming to your meeting by checking the status beside everyone's name in the To field.

<p>True (A)</p> Signup and view all the answers

Rooms and Response Options are available for Appointments but not for Meetings.

<p>False (B)</p> Signup and view all the answers

Focused Inbox displays all messages from an Exchange account.

<p>False (B)</p> Signup and view all the answers

A conversation in Outlook is defined as a back-and-forth email thread including at least five or more messages.

<p>False (B)</p> Signup and view all the answers

A primary benefit of conditional formatting is that it allows users to quickly spot important emails in their Inbox.

<p>True (A)</p> Signup and view all the answers

When messages are automatically moved to a folder due to a specific term in the Subject line, this is an example of a rule.

<p>True (A)</p> Signup and view all the answers

Recalling a message will always work if the recipient has already read the message.

<p>False (B)</p> Signup and view all the answers

You can specify that the signature appear on all Replies, but not on Forwards.

<p>False (B)</p> Signup and view all the answers

To find a saved email that is still unsent, you should look in the Archive folder.

<p>False (B)</p> Signup and view all the answers

You cannot see a contact's schedule in the main contacts area.

<p>True (A)</p> Signup and view all the answers

Flashcards

Focused Inbox

A view in Outlook that highlights emails likely important to you.

Outlook Conversation

A thread of emails related to a topic, including replies.

Conditional Formatting

A feature to highlight emails based on criteria (e.g., subject).

Email Rule

An automated action applied to an email based on criteria (e.g., subject).

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Recalling a message

Retrieving an email that has already been sent.

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Email Signature

A custom block of text automatically added to outgoing emails.

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Drafts Folder

Where unsent emails are temporarily saved.

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Contact Group

A list of contacts for sending mass emails.

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Booking appointments

Sharing calendar visibility determines if others can schedule appointments.

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Meeting vs. Appointment

Meetings have event details, subjects, locations, rooms, and response options, while appointments do not; also, you can see who is attending a meeting.

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Confirming Meeting Attendees

Check the attendee list in the Meeting's To field to see attendees.

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Calendar Tabs

Switch between calendar views by choosing the "Overlay" option.

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Calendar line

The black horizontal line represents the current time.

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Study Notes

Focused Inbox

  • All messages from an Exchange account
  • Messages Outlook considers important
  • Junk mail
  • Newsletters and updates

Conversation in Outlook

  • Back-and-forth email thread (at least 5 messages)
  • Collaborative, cloud-based documents
  • Individual instant chats
  • Threaded replies

Conditional Formatting

  • Quickly identify important emails
  • Differentiate emails from different accounts
  • Visually appealing formatting
  • Customize inbox color

Message Auto-Folder Actions

  • Rules to automatically move messages
  • Based on terms in the subject line
  • Example: command/rule/order/process

Email Replies

  • Attachments remain
  • Original email text is quoted
  • Subject line is pre-populated ("Re:")
  • Reply icon appears

Messaging Recall Limitations

  • Will not work if recipient isn't using Outlook
  • If the message is not in the Sent folder
  • If the recipient has already read the message

Signature Creation

  • Can define signature appearance for Replies/Forwards
  • Unique signatures per email account
  • Save signatures and choose whether to apply to new messages/forwards

Email Retrieval

  • Drafts folder stores unsent emails
  • Archive stores old emails
  • Unsent Messages stores emails still not sent
  • Sent folder shows sent emails

Contact Information Limitations

  • Cannot view contact schedules in the main contact area
  • Cannot categorize contacts
  • Cannot mark contacts as private

Contact Group Emails

  • Same process as regular email, specifying a group name as recipient
  • Use the group field in a New Group Email command
  • Populating the To field (with the group name) in a regular email

Appointment Booking

  • Whether or not others can book appointments with you depends on whether you have shared your calendar with them
  • Your appointment organization method
  • How your calendar displays your available time slots
  • Security settings

Meeting/Appointment Differences

  • Meetings have Subject Lines and Locations

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Related Documents

Outlook 2021 Exam Questions PDF

Description

Test your knowledge on the various features of Outlook, including focused inbox, conversation management, and conditional formatting. This quiz covers how to effectively manage emails, automate actions, and customize your inbox for better productivity.

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