Organizational Structure and Design 5 6 7 8

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Questions and Answers

What is the primary purpose of establishing a clear organizational structure?

  • To limit resource allocation within the organization.
  • To facilitate task completion and establish accountability. (correct)
  • To ensure every employee can perform all types of tasks.
  • To create ambiguity in roles to promote individual competition.

Which of the following best describes the interrelationship between differentiation and integration in organizational structure?

  • Differentiation focuses on tasks and duties, while integration ensures they operate independently.
  • Differentiation divides work, and integration coordinates these divisions to function as a cohesive unit. (correct)
  • Integration encourages employee specialization, whereas differentiation promotes collaboration.
  • Differentiation establishes hierarchy, and integration keeps it flexible.

In the context of organizational structures, what is a primary difference between centralization and decentralization?

  • Centralization concentrates decision-making authority, and decentralization distributes it throughout the organization. (correct)
  • Centralization requires all employees to work in a single location, and decentralization allows remote work.
  • Centralization focuses on quick decision-making processes, whereas decentralization takes more time.
  • Centralization emphasizes equal power distribution, while decentralization consolidates it at the top.

Why does an organization need to tailor its strategies to changing conditions?

<p>To remain effective and competitive in dynamic environments. (A)</p> Signup and view all the answers

Which statement best describes the relationship between an organization’s structure and its efficiency?

<p>An organization's structure enables it to operate effectively by defining tasks and roles. (B)</p> Signup and view all the answers

Which type of organizational structure focuses on project-based tasks and requires flexibility in roles?

<p>Adhocracy (A)</p> Signup and view all the answers

What is a primary characteristic of sustainable business practices?

<p>Accomplishing economic viability within planetary boundaries (C)</p> Signup and view all the answers

How can circular business models contribute to sustainability?

<p>By encouraging reuse, recycling, and waste reduction (B)</p> Signup and view all the answers

Which term refers to companies acting in a socially responsible manner towards their communities and environment?

<p>Corporate citizenship (D)</p> Signup and view all the answers

What does the term 'drivers of sustainable business' refer to?

<p>Elements that encourage the adoption of sustainable practices (A)</p> Signup and view all the answers

What does the Uppsala model suggest about market entry strategies?

<p>It emphasizes entering many markets simultaneously. (B)</p> Signup and view all the answers

What is a key characteristic of business ethics as stated in the content?

<p>It must adapt to varying cultural norms. (D)</p> Signup and view all the answers

What was a significant consequence of the Volkswagen Emissions Scandal?

<p>Legal actions and penalties exceeding $30 billion. (C)</p> Signup and view all the answers

What does the term 'multidomestic structure' refer to in international business?

<p>A strategy focused on tailoring products to local markets. (C)</p> Signup and view all the answers

According to the content, why is internationalization significant for a business?

<p>It extends and alters the management processes. (C)</p> Signup and view all the answers

Which of the following statements about the ethical perspective on business is accurate?

<p>Business ethics is a flexible code that varies by company. (A)</p> Signup and view all the answers

What impact did the Volkswagen scandal have on its brand value?

<p>It severely damaged public trust in the brand. (B)</p> Signup and view all the answers

What type of organizational structure is characterized by combining domestic structure with an international division?

<p>Export-oriented structure. (B)</p> Signup and view all the answers

What stage of the institutionalisation process seeks to demonstrate the value of sustainability beyond the initial action?

<p>Theorisation (B)</p> Signup and view all the answers

Which of the following is NOT a characteristic of the 'innovative practice' stage in the institutionalisation process?

<p>Integrated into core business activities (D)</p> Signup and view all the answers

Which of the following is an example of a 'moral motive' for a company to adopt sustainable practices?

<p>Maintaining a positive public image (B)</p> Signup and view all the answers

What is the primary goal of the 'diffusion' stage in the institutionalisation process?

<p>Communicating sustainability targets and involving all business actors (B)</p> Signup and view all the answers

Which of the following statements accurately describes the relationship between 'mainstreaming' and 'institutionalisation' in the context of sustainable business?

<p>Mainstreaming precedes institutionalisation, laying the foundation for widespread adoption (D)</p> Signup and view all the answers

What is the primary advantage of centralization in management?

<p>Low coordination costs (B)</p> Signup and view all the answers

Which type of departmentalisation focuses on geographical areas?

<p>Geographic departmentalisation (C)</p> Signup and view all the answers

What is one disadvantage of high formalisation in an organisation?

<p>Dissuading process improvement options (C)</p> Signup and view all the answers

Which integration mechanism involves collaboration among team members?

<p>Mutual adjustment (B)</p> Signup and view all the answers

What characterizes a professional bureaucracy?

<p>High specialization and high formalisation (B)</p> Signup and view all the answers

Which of the following is NOT a pro of decentralisation?

<p>Consistency and integration (D)</p> Signup and view all the answers

What best describes the concept of informalisation?

<p>It fosters emerging characteristics of expected behavior. (D)</p> Signup and view all the answers

Which factor contributes to a larger span of control?

<p>Task homogeneity and high standardization (D)</p> Signup and view all the answers

What is a major downside of high decentralisation?

<p>High coordination costs (B)</p> Signup and view all the answers

Which configuration is characterized by a coherent combination of design elements?

<p>Viable configuration (A)</p> Signup and view all the answers

Why might increased formalisation be detrimental to an organisation?

<p>It may hinder adaptability to environmental changes. (D)</p> Signup and view all the answers

Which aspect is NOT typically considered an internal contingency for organisational structure?

<p>Environmental complexity (A)</p> Signup and view all the answers

In the context of differentiation, creating distinct tasks is aimed at:

<p>Accomplishing learning effects. (A)</p> Signup and view all the answers

Which of the following depicts a risk associated with informalisation?

<p>Propagation of uncertainty-related anxiety (A)</p> Signup and view all the answers

What was a major contributing factor to the Enron scandal?

<p>Aggressive culture focused on short-term profits (C)</p> Signup and view all the answers

What impact did the Enron scandal have on its accounting firm?

<p>Arthur Andersen lost its license and disbanded (B)</p> Signup and view all the answers

Which financial practice contributed to Lehman Brothers' collapse?

<p>Heavy investment in subprime mortgages (D)</p> Signup and view all the answers

What was a significant outcome of Lehman Brothers' bankruptcy?

<p>It initiated discussions on financial regulations and reform (B)</p> Signup and view all the answers

What unethical practice did Fortis engage in regarding its shareholders?

<p>Misleading shareholders with false financial health information (A)</p> Signup and view all the answers

What was a common feature among the scandals of Enron and Lehman Brothers?

<p>Both companies used aggressive accounting practices (A)</p> Signup and view all the answers

In what year did Enron declare bankruptcy?

<p>2001 (D)</p> Signup and view all the answers

What was one outcome of the Sarbanes-Oxley Act following the Enron scandal?

<p>It introduced stricter regulations for financial reporting (B)</p> Signup and view all the answers

Flashcards

Organizational Structure

The way tasks are formally arranged within a business organization.

Why Structure?

Knowing who is responsible for what activities, allocating resources effectively, and ensuring activities work together harmoniously.

Differentiation

Dividing tasks into specialized roles and departments to create efficiency.

Integration

Coordinating different departments and roles to work together effectively.

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Centralization

The degree to which decision-making power is concentrated at the top levels of an organization.

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Corporate Social Responsibility (CSR)

A business model that emphasizes ethical, social, and environmental impacts.

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Inclusive Business

A business approach that integrates underserved communities into its value chains.

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Shared Value

Business strategies that create both economic value and address societal challenges.

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Circular Business

Business models that promote recycling and reduce waste.

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Sustainable Business

A business that considers economic viability, stakeholder satisfaction, and environmental sustainability.

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Instrumental motives

Motives driven by achieving a specific outcome or benefit for the organization, like increased sales or cost reduction.

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Relational motives

Motives based on building and maintaining strong relationships with stakeholders, both internal and external.

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Moral motives

Motives guided by a sense of ethical duty and values, emphasizing responsible and ethical business practices.

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Legal motives

Motives driven by the need to comply with regulatory requirements and avoid legal penalties.

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Mainstreaming of sustainable business

The process of making sustainable practices a fundamental and integrated part of an organization's core operations.

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Uppsala Model

A business strategy where a company enters multiple international markets simultaneously, commonly seen in companies with global ambitions from their inception.

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Domestic Structure + Export

An organizational structure where a company maintains its domestic structure but adds an export department, suitable for businesses with modest international involvement.

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Domestic Structure + International Division

An organizational structure where a company establishes separate international divisions to manage operations in different regions, granting greater autonomy to regional managers.

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Multidomestic Structure

An organizational structure where a company adapts its products and marketing strategies to the unique needs and preferences of local markets, emphasizing cultural sensitivity and localization.

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Transnational Structure

An organizational structure where a company strikes a balance between global integration and local responsiveness, promoting collaboration and knowledge sharing across different regions.

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Business Ethics

The application of ethical principles and moral values to business activities, considering the impact of decisions on all stakeholders.

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Ethical Scandal

A situation where a company's actions have significant negative consequences for its stakeholders and society as a whole, often stemming from ethical lapses.

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Internationalization

The process of developing a company's international strategy, including the selection of entry modes, market selection, and resource allocation.

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Functional Departmentalisation

A type of organizational structure where employees are grouped by their area of expertise or function, such as marketing, finance, or production.

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Product Departmentalisation

A type of organizational structure where employees are grouped by the products or services they are responsible for.

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Geographic Departmentalisation

A type of organizational structure where employees are grouped based on their geographic location.

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Hybrid Departmentalisation

A type of organizational structure that combines elements of different structures, such as functional and product departmentalization. This allows for flexibility and specialization.

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Matrix Departmentalisation

A type of organizational structure that combines elements of functional and product departmentalization, creating a matrix of reporting lines. This allows for cross-functional collaboration.

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Formalisation

Prescribed characteristics of expected behavior. This involves formalized rules and procedures.

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Informalisation

Emerging characteristics of expected behavior. This involves more flexibility and adaptiveness.

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Formalisation of Process

The degree to which a task, role, or process is clearly defined and standardized.

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Span of Control

The amount of authority or control a manager has over their subordinates.

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Viable Configuration

Combining design elements in a coherent and consistent way that matches organizational contingencies.

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Simple Structure

A simple organizational structure that is often used by small businesses or startups.

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Enron - the energy company that 'invented' innovation

Enron was an energy company based in Houston, Texas, that peaked as a Fortune 500 company known for its innovation. However, it was later revealed to have engaged in massive accounting fraud, manipulating their financial statements to hide debt and inflate profits.

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Enron's 'aggressive' culture

Enron's aggressive culture prioritized short-term profit and stock performance, pressuring employees to achieve seemingly impossible goals. This fueled a culture of deception and risk-taking, ultimately leading to their downfall.

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Enron's 'insider' trading

Executives at Enron engaged in insider trading, selling off substantial amounts of their own stock while publicly promoting the company's health. This suggests they were aware of Enron's impending problems but chose to capitalize on the situation.

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Lehman Brothers - the risky investment bank

Lehman Brothers was a prominent investment bank that heavily invested in subprime mortgages and other risky financial products. Their risky practices ultimately led to their downfall, contributing to the global financial crisis of 2008.

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Lehman Brothers - accounting tricks

Lehman Brothers used accounting tricks to conceal the true extent of their exposure to risky investments. They manipulated their financials to appear more profitable than they actually were.

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Lehman Brothers - a culture of 'deal-making'

Lehman Brothers' profit-driven culture encouraged aggressive deal-making, rewarding employees with high bonuses based on their ability to close deals. This culture prioritized short-term gains over long-term stability.

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Fortis - the misinforming financial giant

Fortis, a financial services company based in Belgium, misled shareholders about its financial health. They provided false information and inaccurate financial statements, leading to a loss of trust and financial instability.

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Fortis's impact - a lesson in transparency

Fortis's actions resulted in significant financial consequences for investors, contributing to a broader loss of confidence in the financial sector. It also highlighted the importance of transparency and accurate reporting in financial institutions.

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Study Notes

Structural Design Elements

  • Structure is the formal arrangement of tasks within a business organization.
  • Structure is needed for:
    • Determining who is in charge of what
    • Allocating resources
    • Creating consistency among activities
  • Key organizational elements are:
    • Differentiation and integration
    • Centralization and decentralization
    • Formalization and informalization

Differentiation

  • Dividing organizational practices into distinct tasks by smaller units.
  • Setting up individual tasks to match individual capabilities, potentially favouring efficiency but potentially undermining motivation.
  • Creating units to accomplish joint tasks and cluster related tasks.

Integration

  • Coordinating distinct tasks of smaller units to complete coherent organizational practices.
  • Coordinating tasks within a unit and across units using mechanisms like direct supervision, mutual adjustment, and standardization.

Span of Control

  • Larger span of control when task homogeneity and standardization are high.

Centralization and Decentralization

  • Centralization: Concentrating decision-making. -Pros: Low coordination costs, consistency and integration, speed of overall response. -Cons: Information overload, demotivation, slowness of local response.
  • Decentralization: Distributing decision-making. -Pros: Manageability of information, speed of local response, match with specific expertise. -Cons: High coordination costs, consistency and integration issues, slowness of overall response.

Formalization and Informalization

  • Formalization: Prescribed characteristics of expected behavior, reducing uncertainty, variability in processes and products, enhancing procedural fairness, discouraging undesired behavior. -Cons: Ignoring environmental changes, ignoring situational diversity, discouraging process improvement, discouraging creativity.
  • Informalization: Emerging characteristics of expected behaviour. -Pros: Responding to unforeseen circumstances, improving processes, tailoring products, tapping into employee creativity. -Cons: Provoking uncertainty, risking low quality processes, undesired products, and decisions.

Contingencies Impacting Structure

  • Internal contingencies (Size and age, Technology)
    • Larger and older organizations tend toward more formalized, elaborate structures.
    • Technology impacting formalization (regulating technology leads to higher formalization; unit production leads to smaller teams).
  • External contingencies (Environmental complexity, Environmental turbulence)
    • Higher complexity in the environment leads to more decentralization.
    • High turbulence in the environment leads to more organic structure.
  • Viable configurations: A coherent and consistent combination of design elements matching organizational contingencies.

Basic Configurations

  • Simple
  • Machine bureaucracy
  • Professional bureaucracy
  • Divisionalised form
  • Adhocracy

Managing Sustainably

  • Sustainable business: Economic viability and stakeholder satisfaction within planetary boundaries.
  • Drivers of sustainable business(Instrumental, Relational, Moral, Legal).

International Environment

  • International convergence - increasing similarities in countries due to globalization.
  • International PESTEL Analysis: Political, Economic, Social, Technological, Ecological, Legal.
  • Ghemawat's CAGE framework: Cultural, Administrative/Political, Geographic, Economic.

Internationalization Strategies

  • Economic logics: Cost saving, Market access, Competition, Government policies.
  • Vehicles for Internationalisation: Exporting, Sales subsidiaries, Production Subsidiaries, Locally oriented subsidiaries, Globally specialized subsidiaries.
    • Greenfield, Brownfield.

Types of international structure

  • Domestic Structure+Export
  • Multidomestic Structure
  • Transnational Structure

Ethical Manager

  • Ethical dilemmas are situations where a decision benefits one party at the expense of another.
  • Theories of ethics include Utilitarian, Moral rights, Fairness/Justice, Individualism, and Common good approach.
  • Factors that influence ethical behavior: Individual characteristics (values, personality traits), organizational/structural variables, organizational culture, intensity of ethical dilemmas, moral decision-making (group dynamics, heuristics).

How to Improve Ethical Behavior

  • Establish codes of ethics, hire individuals with high ethical standards, lead by example, set realistic goals, incorporate ethics into performance appraisals, provide ethics training, conduct independent social audits, and provide support for whistle-blowers.
  • Ethical standards can be universal (universalism); and/or relative to the culture (relativism).

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