Organizational Processes and Levels

Processes used to verify a user's identity.

A security method requiring multiple forms of identification.

Managing IT services to meet agreed-upon service levels.

Identifying, assessing & controlling IT risks to business assets.

Planning IT resources to meet future needs effectively and efficiently.

Ensuring IT services are available when needed.

Planning for disaster recovery and business continuity.

Methods used for verifying a user's identity (knowledge, possession, inherence).

The head of the project, responsible for defining, planning, controlling, and leading the project's execution.

Individuals who produce project deliverables and actively participate in project management, contributing their skills to complete tasks.

A person with authority, ultimately responsible for the project. They oversee the project, act as a liaison between management and the project leader, and maintain the project's priority.

The person or group who receives project deliverables, driven by the project's needs and requirements, providing input and funding.

Provide company policy and resources, including personnel, for the project.

Individuals who provide specialized support roles (contracting, finance, legal, etc.) essential for project execution.

Liaisons from the customer organization. They ensure proper coordination and advise on requirements, validating project results.

External organizations with a specialized relationship, providing expertise for tasks like installation, customization, or support.

Agile is iterative and flexible, adapting to changing requirements, opposite to Waterfall's rigid, step-by-step approach.

Scrum is an Agile approach emphasizing short sprints (30-day cycles) and daily stand-up meetings for project management.

Scrum is a specific Agile methodology with its methods and focus on project teams, while Agile is the broader philosophy.

Scrum teams are self-organizing, self-managing units responsible for completing sprints and often work without a dedicated project manager.

A 30-day (or shorter) time period within Scrum when a specific set of tasks are tackled with daily stand-up meetings.

Benefits include flexibility, fast-paced development, clear project visibility, and team autonomy.

Scrum might not prioritize quality as much as other methods, and it can struggle with unpredictable risks.

Scrum works best with highly focused, skilled teams that are self-sufficient and have a strong understanding of their work.

The practice of managing IT services and infrastructure to ensure they meet business needs and service levels.

Managing the entire lifecycle of applications, from development to retirement, ensuring they function correctly and meet business needs.

Managing the physical environment where IT infrastructure is located, including power, cooling, security, and access.

Handling service requests, like password changes or information requests, efficiently and effectively.

Controlling who can access IT services and resources based on authorization policies.

Providing technical expertise and support for the management of IT infrastructure.

Monitoring and controlling IT services and infrastructure to ensure they function properly and stay within agreed-upon service levels.

To manage the physical environment where IT infrastructure is located, ensuring factors like power, cooling, security, and access are maintained.

There are two main types of Robotic Process Automation (RPA): attended and unattended. Attended RPA works alongside employees, while unattended RPA operates autonomously, performing tasks without human intervention.

RPA that works collaboratively with employees, acting like a virtual assistant to enhance productivity. It's triggered by humans and assists with tasks.

RPA that operates independently, often executing entire processes without human interaction, ideal for back-office tasks.

To determine if a process is suitable for RPA, there are four key criteria: rule-based, repetitive, defined inputs/outputs, and sufficient volume.

A process suitable for automation if it follows clear, predefined rules, making it predictable and consistent.

A process suitable for automation if it occurs regularly at defined intervals or triggered by specific events.

A process suitable for automation if it has clear data that goes in (inputs) and results that come out (outputs).

A process is suitable for automation if it involves a significant number of transactions or tasks to justify the investment in automation.

Search Engine Optimization is the process of improving a website's ranking in search engine results pages (SERPs), making it more visible to potential customers.

This type of SEO focuses on optimizing a website for local searches, targeting customers within a specific geographic area.

Creating and sharing valuable, relevant, and consistent content to attract and engage a target audience, ultimately driving profitable customer action.

The process by which search engines explore the internet, following links and collecting information from websites to index the content.

After crawling, search engines store and organize the collected information in a database, making it searchable for relevant queries.

The process of determining the order in which search results are displayed, based on their relevance to the user's search query.

The goal of SEO is to improve a website's ranking in search engine results pages (SERPs), making it more likely for consumers to click on the website's link and potentially become customers.

The three main functions of search engines are crawling, indexing, and ranking. Crawling collects information from websites. Indexing stores the information for retrieval. Ranking determines the order in which results are displayed.