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Questions and Answers
What contributes to customer satisfaction?
What contributes to customer satisfaction?
- Meeting project deadlines alone
- Making frequent changes to project scope
- Delivering valuable results on schedule (correct)
- Increasing project budget
What is a key characteristic of improvement efforts that increase customer satisfaction?
What is a key characteristic of improvement efforts that increase customer satisfaction?
- They deliver results that meet customer needs (correct)
- They have a fixed budget
- They are always completed ahead of schedule
- They involve frequent project scope changes
Which of the following is NOT a key factor in increasing customer satisfaction?
Which of the following is NOT a key factor in increasing customer satisfaction?
- Completing projects on schedule
- Increasing project scope (correct)
- Keeping to a defined schedule
- Delivering valuable results
What do improvement efforts need to achieve to increase customer satisfaction?
What do improvement efforts need to achieve to increase customer satisfaction?
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Why is keeping to a defined schedule important for customer satisfaction?
Why is keeping to a defined schedule important for customer satisfaction?
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What is the outcome of improvement efforts that are completed to satisfaction, kept to a defined schedule, and deliver valuable results?
What is the outcome of improvement efforts that are completed to satisfaction, kept to a defined schedule, and deliver valuable results?
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Study Notes
Process Improvement Benefits
- Decreases costs and increases efficiency in the short term
- Improves reliability and simplifies regulatory compliance
- Enhances safety and security by enforcing safety measures
- Helps combat waste and redundancy in organizations
Importance of Collaboration
- All members of an organization must work together to achieve process improvement
- Combats waste and redundancy, and works towards improvement
Process Improvement vs Operations
- Process Improvement requires project management or facilitation of activities
- Operations require ongoing functional management
Successful Improvement Efforts
- Should be completed to satisfaction
- Should be kept to a defined schedule
- Should deliver valuable results to increase customer satisfaction
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