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Organizational Culture and Management Styles Quiz

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Organizational Culture and Management Styles Quiz

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Questions and Answers

What is the impact of a business' operations and practices on organizational culture?

No impact at all

Negatively affects organizational culture

Determines the organizational culture (correct)

Leads to a temporary improvement in organizational culture

How does the relationship between management and staff affect staff commitment and motivation?

Can affect staff commitment and motivation positively or negatively (correct)

Negatively impacts staff commitment and motivation

It doesn't affect them at all

Has no impact on staff commitment and motivation

Who is considered an internal customer in a company?

Individuals outside of the company

People within the company who need support that others are responsible for providing (correct)

People who are not part of the company

People who buy products from the company

What characterizes an external customer according to the text?

Individuals outside of the company who buy products from the company Signup and view all the answers

How does consultative or participative management style impact staff involvement in decision-making?

Increases staff involvement in decision-making Signup and view all the answers

What is the main purpose of Quality Control according to the text?

Identifying and rectifying variances from established norms. Signup and view all the answers

How is Total Quality Management (TQM) different from Quality Control and Quality Assurance?

TQM seeks to improve quality through ongoing refinements in response to feedback. Signup and view all the answers

Which statement best describes Quality Assurance?

Actions taken to ensure adherence to standards and procedures. Signup and view all the answers

In what sector did Total Quality Management (TQM) originate?

Manufacturing sector Signup and view all the answers

What is the primary focus of Total Quality Management (TQM) according to the text?

Quality management from the customer's point of view. Signup and view all the answers