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Questions and Answers
What is the impact of a business' operations and practices on organizational culture?
What is the impact of a business' operations and practices on organizational culture?
- No impact at all
- Negatively affects organizational culture
- Determines the organizational culture (correct)
- Leads to a temporary improvement in organizational culture
How does the relationship between management and staff affect staff commitment and motivation?
How does the relationship between management and staff affect staff commitment and motivation?
- Can affect staff commitment and motivation positively or negatively (correct)
- Negatively impacts staff commitment and motivation
- It doesn't affect them at all
- Has no impact on staff commitment and motivation
Who is considered an internal customer in a company?
Who is considered an internal customer in a company?
- Individuals outside of the company
- People within the company who need support that others are responsible for providing (correct)
- People who are not part of the company
- People who buy products from the company
What characterizes an external customer according to the text?
What characterizes an external customer according to the text?
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How does consultative or participative management style impact staff involvement in decision-making?
How does consultative or participative management style impact staff involvement in decision-making?
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What is the main purpose of Quality Control according to the text?
What is the main purpose of Quality Control according to the text?
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How is Total Quality Management (TQM) different from Quality Control and Quality Assurance?
How is Total Quality Management (TQM) different from Quality Control and Quality Assurance?
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Which statement best describes Quality Assurance?
Which statement best describes Quality Assurance?
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In what sector did Total Quality Management (TQM) originate?
In what sector did Total Quality Management (TQM) originate?
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What is the primary focus of Total Quality Management (TQM) according to the text?
What is the primary focus of Total Quality Management (TQM) according to the text?
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