Podcast
Questions and Answers
Total Quality Management (TQM) is only applicable to organizations in the manufacturing sector.
Total Quality Management (TQM) is only applicable to organizations in the manufacturing sector.
False
Quality Assurance encompasses all actions taken to ensure that standards and procedures are followed.
Quality Assurance encompasses all actions taken to ensure that standards and procedures are followed.
True
Quality Control primarily focuses on maintaining proper standards through random inspection of products.
Quality Control primarily focuses on maintaining proper standards through random inspection of products.
False
Total Quality Management seeks to improve the quality of products and services through one-time refinements.
Total Quality Management seeks to improve the quality of products and services through one-time refinements.
Signup and view all the answers
Managers and employees are not involved in using the services of different functional departments within an organization.
Managers and employees are not involved in using the services of different functional departments within an organization.
Signup and view all the answers
Quality Control and Quality Assurance are interchangeable terms with the same meaning.
Quality Control and Quality Assurance are interchangeable terms with the same meaning.
Signup and view all the answers
The organizational culture of a business is determined by its operations and practices.
The organizational culture of a business is determined by its operations and practices.
Signup and view all the answers
Consultative or participative management styles involve minimizing staff involvement in decision-making processes.
Consultative or participative management styles involve minimizing staff involvement in decision-making processes.
Signup and view all the answers
External customers are individuals within the same company who have a need that must be fulfilled.
External customers are individuals within the same company who have a need that must be fulfilled.
Signup and view all the answers
The relationship between management and staff has no impact on the commitment and motivation of the staff.
The relationship between management and staff has no impact on the commitment and motivation of the staff.
Signup and view all the answers
Customer service is defined as how you please an internal customer.
Customer service is defined as how you please an internal customer.
Signup and view all the answers
Quality circles are emphasized in single status companies.
Quality circles are emphasized in single status companies.
Signup and view all the answers
