Podcast
Questions and Answers
Total Quality Management (TQM) is only applicable to organizations in the manufacturing sector.
Total Quality Management (TQM) is only applicable to organizations in the manufacturing sector.
False (B)
Quality Assurance encompasses all actions taken to ensure that standards and procedures are followed.
Quality Assurance encompasses all actions taken to ensure that standards and procedures are followed.
True (A)
Quality Control primarily focuses on maintaining proper standards through random inspection of products.
Quality Control primarily focuses on maintaining proper standards through random inspection of products.
False (B)
Total Quality Management seeks to improve the quality of products and services through one-time refinements.
Total Quality Management seeks to improve the quality of products and services through one-time refinements.
Managers and employees are not involved in using the services of different functional departments within an organization.
Managers and employees are not involved in using the services of different functional departments within an organization.
Quality Control and Quality Assurance are interchangeable terms with the same meaning.
Quality Control and Quality Assurance are interchangeable terms with the same meaning.
The organizational culture of a business is determined by its operations and practices.
The organizational culture of a business is determined by its operations and practices.
Consultative or participative management styles involve minimizing staff involvement in decision-making processes.
Consultative or participative management styles involve minimizing staff involvement in decision-making processes.
External customers are individuals within the same company who have a need that must be fulfilled.
External customers are individuals within the same company who have a need that must be fulfilled.
The relationship between management and staff has no impact on the commitment and motivation of the staff.
The relationship between management and staff has no impact on the commitment and motivation of the staff.
Customer service is defined as how you please an internal customer.
Customer service is defined as how you please an internal customer.
Quality circles are emphasized in single status companies.
Quality circles are emphasized in single status companies.
