24 Questions
What is the primary purpose of attitude surveys in an organization?
To gather opinions on various factors affecting employee satisfaction
What is the benefit of using suggestion/complaints boxes in an organization?
They allow employees to communicate their feelings in an anonymous way
What is the role of a third-party facilitator in an organization?
To take employee complaints and suggestions to management
What is the main use of bulletin boards in an organization?
To communicate non-work related opportunities
What is the purpose of a newsletter in an organization?
To bolster employee morale
What is the primary benefit of grapevines in an organization?
To provide employees with information, power, and entertainment
What is the problem area in interpersonal communication when the message sent is not the same as the intended message?
Intended message versus message sent
What is the definition of downward communication in an organization?
Communication from management to employees
What is the outcome of a training workshop conducted by an outside consultant?
Short-term improvement in communication skills
What is the main issue with message sent versus message received in interpersonal communication?
The message received is not the same as the message sent
What is a common method used to increase interpersonal communication skills in an organization?
Hiring an outside consultant to lead a workshop
What is a factor that can affect the interpretation of a message received?
The style of listening
What is the purpose of a policy manual?
To contain all the rules under which employees must operate
What is the primary use of email and voice mail in business communication?
To exchange general or timely information and ask questions
What is a drawback of holding business meetings?
They can result in negative employee attitudes due to time demands
What is the main characteristic of informal communication?
It is often distorted and transmitted through the grapevine
What is a benefit of using intranets in business communication?
They can replace traditional bulletin boards and newsletters
What is the best use of telephone calls in business communication?
To convey short and simple messages to a few people
What is the primary purpose of organizational communication?
To conduct business in general
What is the main drawback of serial communication?
The content and tone of the message change
What type of communication is characterized by interactions between subordinates and superiors?
Upward Communication
What is the term for the reluctance to relay bad news?
MUM (Minimize Unpleasant Message) Effect
Who is more likely to pass along a message to another supervisor?
A supervisor with close physical proximity
What is the primary goal of improving employee communication skills?
To achieve common goals
Test your knowledge on the different types of organizational communication and how to improve employee communication skills. Learn about the importance of effective communication in achieving common goals within an organization.
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