Organizational Communication: Types and Improving Skills

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What is the primary purpose of attitude surveys in an organization?

To identify areas of improvement in management

To provide training to employees

To evaluate employee performance

To gather opinions on various factors affecting employee satisfaction (correct)

What is the benefit of using suggestion/complaints boxes in an organization?

They provide a platform for employees to discuss work-related issues

They allow employees to communicate their feelings in an anonymous way (correct)

They allow employees to communicate with management directly

They are used to evaluate employee performance

What is the role of a third-party facilitator in an organization?

To evaluate employee performance

To communicate downward to employees

To provide training to employees

To take employee complaints and suggestions to management (correct)

What is the main use of bulletin boards in an organization?

To communicate non-work related opportunities Signup and view all the answers

What is the purpose of a newsletter in an organization?

To bolster employee morale Signup and view all the answers

What is the primary benefit of grapevines in an organization?

To provide employees with information, power, and entertainment Signup and view all the answers

What is the problem area in interpersonal communication when the message sent is not the same as the intended message?

Intended message versus message sent Signup and view all the answers

What is the definition of downward communication in an organization?

Communication from management to employees Signup and view all the answers

What is the outcome of a training workshop conducted by an outside consultant?

Short-term improvement in communication skills Signup and view all the answers

What is the main issue with message sent versus message received in interpersonal communication?

The message received is not the same as the message sent Signup and view all the answers

What is a common method used to increase interpersonal communication skills in an organization?

Hiring an outside consultant to lead a workshop Signup and view all the answers

What is a factor that can affect the interpretation of a message received?

The style of listening Signup and view all the answers

What is the purpose of a policy manual?

To contain all the rules under which employees must operate Signup and view all the answers

What is the primary use of email and voice mail in business communication?

To exchange general or timely information and ask questions Signup and view all the answers

What is a drawback of holding business meetings?

They can result in negative employee attitudes due to time demands Signup and view all the answers

What is the main characteristic of informal communication?

It is often distorted and transmitted through the grapevine Signup and view all the answers

What is a benefit of using intranets in business communication?

They can replace traditional bulletin boards and newsletters Signup and view all the answers

What is the best use of telephone calls in business communication?

To convey short and simple messages to a few people Signup and view all the answers

What is the primary purpose of organizational communication?

To conduct business in general Signup and view all the answers

What is the main drawback of serial communication?

The content and tone of the message change Signup and view all the answers

What type of communication is characterized by interactions between subordinates and superiors?

Upward Communication Signup and view all the answers

What is the term for the reluctance to relay bad news?

MUM (Minimize Unpleasant Message) Effect Signup and view all the answers

Who is more likely to pass along a message to another supervisor?

A supervisor with close physical proximity Signup and view all the answers

What is the primary goal of improving employee communication skills?

To achieve common goals Signup and view all the answers