Business Communication Techniques Quiz

The line of authority that shows who reports to whom in an organization, extending from higher levels to lower levels.

The right given to a manager to tell others what to do and expect their compliance.

The obligation to perform assigned tasks and be responsible for their outcome.

The principle that each employee should report to only one manager to avoid conflicting instructions.

A rigid and tightly controlled organizational structure with clear levels of hierarchy.

An adaptable and flexible organization that can respond quickly to change.

The number of subordinates a manager directly supervises.

The formal arrangement of roles, responsibilities, and relationships in an organization.

Two or more individuals with interdependent goals who interact to achieve a specific objective.

A group formally established by an organization for assigned tasks and responsibilities.

Naturally formed social groups within an organization based on shared interests or interactions.

The process through which groups form, evolve, and function over time.

The collection of individuals who report directly to a specific manager.

A team specifically designed for a task or project, often with members from different functional areas.

Individuals who are part of a same department or functional area.

Members from different departments or functional areas coming together to achieve a specific goal.

The process of conveying information and understanding between two or more people.

Involves using language, gestures, and other cues to make sure the receiver understands the intended message.

A potential barrier to effective communication. This refers to any factor that distorts or hinders the clear transmission of a message.

Strategies to ensure the receiver provides feedback or a response, confirming their understanding.

A type of communication where meaning is conveyed through implicit understanding, relying heavily on context, relationships, and shared norms.

A style of communication characterized by explicit verbal messages, clarity, and directness.

Refers to the different approaches men and women might use in communication, potentially influenced by cultural norms and personal experiences.

The belief that all conflict is bad and must be avoided. This view sees conflict as disruptive and detrimental to group harmony.

The belief that conflict is a natural and inevitable part of any group. This view recognizes that differences in opinion and perspectives are bound to arise.

The belief that some conflict is necessary for a group to perform effectively. This view sees constructive conflict as a catalyst for innovation and problem-solving.

Conflicts that support a group's goals and improve its performance. This type of conflict is constructive and helps the group achieve its objectives.

Conflicts that prevent a group from achieving its goals. This type of conflict is destructive and hinders progress.

Conflict that arises from differences in opinions, ideas, or approaches to the work itself.

Conflict that stems from interpersonal relationships and personalities. It involves personal disagreements or clashes.

Conflict that arises from disagreements about how the work should be done or the processes involved.

A motivational approach that involves sharing an organization's financial information with all employees.

Programs that involve personal attention and praise for employees who perform well.

Compensation systems that link pay to specific performance measures.

The process that energizes, directs, and sustains an individual's effort towards achieving a goal.

A theory that proposes that people are motivated by intrinsic factors, like job satisfaction, and extrinsic factors, like avoiding dissatisfaction.

A theory that suggests that managers can motivate employees by providing opportunities for growth and development.

A theory that emphasizes the importance of recognizing and satisfying employees' needs.

A theory that suggests that managers should create a work environment that encourages employees to take ownership and responsibility.

Information that is deliberately altered to portray a more favorable image to the recipient.

Emotions can cloud judgment and interfere with rational decision-making, leading to biased interpretations.

An overwhelming amount of information that causes individuals to disregard, miss, forget, or selectively choose what they process.

A reaction to perceived threats which hinders communication by causing defensiveness, attacks, suspicion, judgment, and sarcasm.

Differences in language usage can be influenced by factors like age, gender, education, and cultural background, creating language barriers.

Specialized terminology or technical language used by a specific group that may be unfamiliar to outsiders.

Cultures with a strong emphasis on collective values prefer interpersonal communication, while individualistic cultures favor formal communication methods.

Any factor that distorts or prevents effective communication from taking place.