Communication in BBA: Process, Types, and Theories

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Questions and Answers

What is the primary objective of communication, according to the definition provided?

To convey and receive information to and from each other, including both the transfer and understanding of meaning.

Which OB discipline contributes to Organisational Behaviour by studying Learning, Motivation, and Personality?

Psychology

What is the focus of Anthropology in Organisational Behaviour?

Comparative Values, Comparative Attitudes, and Cross-Cultural Cultures.

Which discipline examines the role of Power and Conflict in Organisational Behaviour?

Political Science Signup and view all the answers

What is becoming a job prerequisite for many multinational corporations?

The ability to speak well, particularly in English Signup and view all the answers

What is the primary unit of analysis for Sociology in Organisational Behaviour?

Group Signup and view all the answers

What can be improved through training according to the case study?

Speaking ability, knowledge of when to speak, how to speak, how to sound, and what to say Signup and view all the answers

What is the role of Social Psychology in Organisational Behaviour?

Behaviour Change, Attitude Change, Communication, Group Processes, and Group Decision Making. Signup and view all the answers

What are the three main functions of communication within an organization?

Coordination, transmission of information, and sharing emotions and feelings Signup and view all the answers

What are the primary functions of Communication in Organisational Behaviour?

Not specified in the provided text, but common functions of communication include informing, persuading, and motivating. Signup and view all the answers

What is the primary purpose of upward communication?

To provide feedback to higher-ups and inform them of progress towards goals and current problems Signup and view all the answers

What is the focus of Lecture 4 – Communication BBA 420?

Defining Communication, explaining the Communication Process, and discussing the functions of Communication, among others. Signup and view all the answers

What is the role of downward communication in an organization?

Managers explain decisions and provide reasons why a decision was made Signup and view all the answers

What is a key benefit of effective communication in an organization?

It helps people grasp issues, build rapport with coworkers, and achieve consensus Signup and view all the answers

What is the limitation of downward communication in an organization?

Downward communication is usually one way. Signup and view all the answers

What are the seven elements of the Process Model of Communication?

Sender, Message, Receiver, Feedback, Channel, Context or Setting, and Noise or Interference. Signup and view all the answers

What is the primary role of the sender in the communication process?

To react to situations and interpret ideas based on their own perception and filtering of experiences. Signup and view all the answers

What is the purpose of the message in the communication process?

To make a connection between the sender and the receiver and achieve understanding. Signup and view all the answers

What can happen if the message is poorly constructed or the receiver misinterprets it?

It can lead to misunderstanding. Signup and view all the answers

What is the role of the receiver in the communication process?

To decode or interpret the message to achieve understanding. Signup and view all the answers

Why is upward communication important in an organization?

It keeps managers aware of how employees feel about their jobs, coworkers, and the organization. Signup and view all the answers

What can affect the interpretation of the message by the receiver?

The tone of voice, inflection, rate of speech, facial expression, touching, and body movement. Signup and view all the answers

What is the role of the receiver in the communication process, besides receiving the message?

Interpreting the idea according to their personal perception of the message. Signup and view all the answers

What factors influence an individual's perception of a message?

Experience, attitudes, beliefs, and acquired skills or expectations. Signup and view all the answers

How does the context of communication affect perception?

It influences the particular or specific meaning of the message. Signup and view all the answers

What is the purpose of feedback in interpersonal communication?

To provide continuity, indicate effective understanding or misunderstanding, and stimulate further communication and discussion. Signup and view all the answers

What are the two forms of feedback mentioned in the text?

Intentional and unintentional feedback. Signup and view all the answers

What is a communication channel, according to the text?

The means of techniques used to signal or convey a message. Signup and view all the answers

How does the context of communication differ from the channel?

Context refers to the situation or setting within which communication takes place, while the channel is the means of conveying the message. Signup and view all the answers

What is an example of how the same message can be perceived differently by two people?

One person may perceive the color blue as cool, peaceful, and confronting, while another may perceive it as old-fashioned and formal. Signup and view all the answers

How does leadership influence the behavior and performance of subordinates?

Through communication, which is the major vehicle of control available to leaders. Signup and view all the answers

What is the primary function of communication in decision-making?

To provide vital information for decision-making. Signup and view all the answers

How do supervisors attempt to control the behavior and performance of subordinates?

Through communication, by issuing orders, reviewing and evaluating performance, and training and developing subordinates. Signup and view all the answers

What happens when an employee is dissatisfied with their pay?

They often communicate informally with others to determine if their feelings are justified or not. Signup and view all the answers

What is the role of communication in organizations?

To facilitate information processing and improve accuracy. Signup and view all the answers

How do programs or standard operating procedures involve communication?

They have a large communication component. Signup and view all the answers

What is the basis of control in organizations?

The design and use of formal communication channels, which are based on technological orientation. Signup and view all the answers

What is the relationship between communication and leadership activities?

Leadership activities, such as issuing orders and reviewing performance, involve communication. Signup and view all the answers

Study Notes

Learning Objectives

Defining Communication
Explaining the Communication Process
Defining different types of Communication
Discussing the functions of Communication
Explaining Communication Theories
Discussing Barriers to Communication and how to overcome them
Discussing effective communication skills

OB Disciplines and their Contribution to Organisational Behaviour

Psychology: Learning, Motivation, Personality, Emotions, Perception, Training, Leadership Effectiveness, Values, Recruitment
Sociology: Group Dynamics, Work Teams, Communication, Power/Conflict, Change
Social Psychology: Behaviour Change, Attitude Change, Communication, Group processes, Group Decision Making
Anthropology: Comparative Values, Comparative Attitudes, Cross-Cultural Cultures
Political Science: Conflict/Power, Influence Tactics, Power and Ethics, Political Strategies, Cross-cultural analysis, values

Defining Communication

Communication is the process by which people convey and receive information to and from each other
It must include both transfer and understanding of meaning

Case Study

The ability to speak well, particularly in English, has become a job prerequisite for many multinational corporations
Speaking ability, knowledge of when to speak, how to speak, how to sound, and what to say can be improved through training
Learning a foreign language for overseas assignments

The Communication Process

Communication fulfills three main functions within an organization: coordination, transmission of information, and sharing emotions and feelings
Coordination of effort within an organization helps people work toward the same goals
Transmitting information is a vital part of this process
Sharing emotions and feelings bonds teams and unites people in times of celebration and crisis
Effective communication helps people grasp issues, build rapport with coworkers, and achieve consensus

Downward and Upward Communication

Downward communication: from one level of a group or organization to a lower level
Upward communication: from one level of a group or organization to a higher level
Upward communication keeps managers aware of how employees feel about their jobs, coworkers, and organizations in general
Downward communication is usually one way, and the problem with it is that it's usually one way

Process Models of Communication

The process models of communication contain seven elements: sender, message, receiver, feedback, channel, context or setting, and noise or interference

Basic Model Of Communication

Sender: the individual who reacts to situations from a unique vantage point, interpreting ideas and filtering experiences through their own perception
Message: the idea or feeling transmitted from the sender to the receiver to achieve understanding
Receiver: the individual who decodes or interprets the message to achieve understanding

Feedback

Feedback is an essential part of successful interpersonal communication
It is the receiver's response to the sender's message, telling the sender how their message is being received
Feedback provides continuity in the communication process, indicates effective understanding or misunderstanding of the message, and stimulates further communication and discussion

Channel and Context

Channel: the means of techniques used to signal or convey a message
Context: the situation or setting within which communication takes place or the circumstances that surround a particular piece of communication

Information and Control Functions

Information: Communication serves a vital information function for decision-making, design, and use of information processing activities and ways to improve the accuracy with which communication is transmitted
Control: Organizations are attempting to control the activities of individuals through the use of formal communication channels, which is based on technological orientation and facilitates information processing activities

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Description

This quiz covers the basics of communication in a business setting, including the definition, process, types, and functions of communication, as well as communication theories and barriers. It's designed for BBA students, particularly in Organizational Behavior.