400  CHAPTER 6 REVIEW
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Questions and Answers

The art of making people like your organization is known as __________.

  • Branding
  • Marketing
  • Public relations (correct)
  • Organizational behavior

The first step in planning a good public relations program is a __________ and a needs assessment of the current situation.

  • Strategy session
  • Review (correct)
  • Public survey
  • Budget allocation

The assessor's "first line of defense" is a good __________ program

  • Public relations (correct)
  • Risk management
  • Compliance
  • Media outreach

All personnel in the assessor's office should be __________ and __________ to the needs of the public.

<p>Courteous; Responsive (C)</p> Signup and view all the answers

All personnel in the assessor's office should have written __________ and __________ as a part of their employee handbook.

<p>Rules; Procedures (B)</p> Signup and view all the answers

The __________ become a part of the public relations team when the assessor's office must communicate with large numbers of people.

<p>Media (C)</p> Signup and view all the answers

When working with the media, the assessor's office must translate __________ information into meaningful news data.

<p>Technical (A)</p> Signup and view all the answers

A primary way to keep the public informed on special issues is through __________.

<p>Press releases (B)</p> Signup and view all the answers

. The assessor's website can be used to:

<p>All of the above (D)</p> Signup and view all the answers

When working with the media, use whatever means possible to avoid being __________.

<p>Misquoted (A)</p> Signup and view all the answers

Printed information in the form of __________ should be available in the assessor's office to provide information on general topics.

<p>Brochures (B)</p> Signup and view all the answers

The assessor must be informed in every aspect of the assessment process when making __________ engagements.

<p>Public speaking (C)</p> Signup and view all the answers

Standard speeches should be prepared in __________. Use PowerPoint and other available tools to assist you with your presentation.

<p>Advance (B)</p> Signup and view all the answers

Flashcards

Public Relations

The art of getting people to like your organization.

Review

The first step in a PR plan, assessing the current situation.

Public Relations Program

A program that includes aspects of how to communicate to the public

Courteous and Responsive

Essential traits for assessors' office personnel in dealing with the public.

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Rules and Procedures

Written guidelines for staff, part of the employee handbook.

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Media

Those who communicate with large audiences; part of a PR team for assessors' offices.

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Technical Information

Complex, specialized information that needs to be simplified for the media.

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Press Releases

A primary way to inform the public about special issues.

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Assessor's Website

A useful tool for public information.

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Misquoted

To be incorrectly quoted by the media.

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Brochures

Printed information for general knowledge.

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Public Speaking

Making presentations to the public.

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Advance Preparation

Preparing speeches and presentations in advance.

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