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Questions and Answers
Which managerial role involves acting as a figurehead, leader, and liaison?
Which managerial role involves acting as a figurehead, leader, and liaison?
Which of these is NOT considered a component of the 'informational' category of managerial roles?
Which of these is NOT considered a component of the 'informational' category of managerial roles?
What type of managerial skill involves the ability to understand abstract situations concerning the organization?
What type of managerial skill involves the ability to understand abstract situations concerning the organization?
The field of organizational behavior studies the influence of what three elements on behavior within organizations?
The field of organizational behavior studies the influence of what three elements on behavior within organizations?
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Which of the following is NOT a stated goal of organizational behavior?
Which of the following is NOT a stated goal of organizational behavior?
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Which key focus within organizational behavior involves the study of norms, roles, team building, and leadership?
Which key focus within organizational behavior involves the study of norms, roles, team building, and leadership?
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Which area is NOT one of the focal points of organizational behavior?
Which area is NOT one of the focal points of organizational behavior?
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Which of the following would be considered an organizational aspect in the study of organizational behavior?
Which of the following would be considered an organizational aspect in the study of organizational behavior?
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Which of the following best describes the role of 'intuition' in understanding behavior according to the text?
Which of the following best describes the role of 'intuition' in understanding behavior according to the text?
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What does 'systematic study' assume about behavior?
What does 'systematic study' assume about behavior?
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What is the primary focus of evidence-based management?
What is the primary focus of evidence-based management?
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How is 'big data' currently being used according to the text?
How is 'big data' currently being used according to the text?
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Which discipline studies people in relation to their social environment or culture?
Which discipline studies people in relation to their social environment or culture?
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What does the study of anthropology contribute to the understanding of organizational behavior?
What does the study of anthropology contribute to the understanding of organizational behavior?
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What conclusion does the text draw about the possibility of making simple and accurate generalizations in organizational behavior?
What conclusion does the text draw about the possibility of making simple and accurate generalizations in organizational behavior?
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What is the role of 'contingency variables' in the study of organizational behavior?
What is the role of 'contingency variables' in the study of organizational behavior?
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What are the three types of variables in an OB model?
What are the three types of variables in an OB model?
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Which of the following is NOT one of the employability skills highlighted?
Which of the following is NOT one of the employability skills highlighted?
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How many levels of analysis are identified in organizational behavior?
How many levels of analysis are identified in organizational behavior?
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What should managers avoid relying on to explain cause-and-effect relationships?
What should managers avoid relying on to explain cause-and-effect relationships?
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According to the content, which skill can enhance leadership potential?
According to the content, which skill can enhance leadership potential?
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What is a major challenge organizations face due to globalization?
What is a major challenge organizations face due to globalization?
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Which demographic factor is NOT considered when managing workforce demographics?
Which demographic factor is NOT considered when managing workforce demographics?
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What does workforce diversity primarily refer to?
What does workforce diversity primarily refer to?
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How has social media impacted the workplace?
How has social media impacted the workplace?
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Which statement reflects a challenge related to employee well-being at work?
Which statement reflects a challenge related to employee well-being at work?
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What is the focus of positive organizational scholarship?
What is the focus of positive organizational scholarship?
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What is crucial for managers facing ethical dilemmas?
What is crucial for managers facing ethical dilemmas?
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Companies with strong ethical missions primarily aim to do which of the following?
Companies with strong ethical missions primarily aim to do which of the following?
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Which of the following best describes the relationship between interpersonal skills and organizational success?
Which of the following best describes the relationship between interpersonal skills and organizational success?
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According to the material provided, what is the primary role of a manager?
According to the material provided, what is the primary role of a manager?
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Which of the following is the most significant contributor to a positive workplace, according to the material?
Which of the following is the most significant contributor to a positive workplace, according to the material?
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Which activity is LEAST associated with the role of a manager according to the given information?
Which activity is LEAST associated with the role of a manager according to the given information?
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Which managerial function involves establishing the organization's direction and deciding on the best courses of action?
Which managerial function involves establishing the organization's direction and deciding on the best courses of action?
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What aspect of management focuses on monitoring and assessing the achievement of goals?
What aspect of management focuses on monitoring and assessing the achievement of goals?
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The aspect of managerial activities that includes motivating and disciplining employees falls under which category?
The aspect of managerial activities that includes motivating and disciplining employees falls under which category?
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Which of the following is a primary benefit of developing interpersonal skills among managers?
Which of the following is a primary benefit of developing interpersonal skills among managers?
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Flashcards
What is Organizational Behavior?
What is Organizational Behavior?
The study of how individuals and groups act within organizations.
Interpersonal Skills
Interpersonal Skills
Skills that help you interact effectively with others, like communication, teamwork, and conflict resolution.
Systematic Study
Systematic Study
Analyzing situations systematically, using evidence and research to understand behavior, rather than relying on intuition.
Organization
Organization
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Manager
Manager
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Managerial Functions
Managerial Functions
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Traditional Management
Traditional Management
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Levels of Analysis
Levels of Analysis
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Human Skills
Human Skills
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Conceptual Skills
Conceptual Skills
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Technical Skills
Technical Skills
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Figurehead
Figurehead
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Leader
Leader
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Liaison
Liaison
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Monitor
Monitor
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Disseminator
Disseminator
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Big Data
Big Data
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Evidence-Based Management
Evidence-Based Management
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Social Psychology
Social Psychology
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Sociology
Sociology
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Psychology
Psychology
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Anthropology
Anthropology
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Intuition
Intuition
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Globalization in OB
Globalization in OB
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Managing Workforce Demographics
Managing Workforce Demographics
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Workforce Diversity
Workforce Diversity
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Impact of Social Media in OB
Impact of Social Media in OB
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Employee Well-being at Work
Employee Well-being at Work
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Positive Organizational Scholarship
Positive Organizational Scholarship
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Improving Ethical Behavior
Improving Ethical Behavior
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Creating a Positive Work Environment
Creating a Positive Work Environment
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What is an OB Model?
What is an OB Model?
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What are the three types of variables in an OB Model?
What are the three types of variables in an OB Model?
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What are the three levels of analysis in OB?
What are the three levels of analysis in OB?
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What are Employability Skills?
What are Employability Skills?
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How should managers apply OB knowledge?
How should managers apply OB knowledge?
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Study Notes
Organizational Behavior - Chapter 1
- Organizational behavior (OB) studies how individuals, groups, and structures influence behavior within organizations.
- The goal is to apply this knowledge to improve organizational effectiveness.
- OB focuses on individual behavior (attitudes, personality, perception, learning, motivation), group behavior (norms, roles, team building, leadership, conflict), and organizational aspects (structure, culture, human resource policies, and practices).
Learning Objectives
- Demonstrate the importance of interpersonal skills in the workplace.
- Define organizational behavior (OB).
- Show the value of systematic study to OB.
- Identify the major behavioral science disciplines that contribute to OB
- Demonstrate why few absolutes apply to OB.
- Identify managers' challenges and opportunities in applying OB concepts.
- Compare the three levels of analysis in this text's OB model.
- Describe the key employability skills gained from studying OB that are applicable to other majors or future careers.
Management and Organizational Behavior - Learning Objective 1.1
- Good people skills are vital for superior financial performance in organizations.
- Developing interpersonal skills attracts and retains high-performing employees.
- Strong workplace relationships are strongly correlated with job satisfaction, decreased stress, and lower employee turnover.
- OB principles can encourage social responsibility awareness.
Characteristics of Organizations
- Organizations have distinct purposes, deliberate structures, and people. This complex interplay is critical for understanding organizational dynamics.
Exhibit 13.1 Organization as Iceberg
- Visible aspects of organizations include: strategies, objectives, policies, procedures, structure, technology, authority, and command.
- Hidden aspects of organizations include: attitudes, perceptions, group norms, informal interactions, and conflicts.
Who Is A Manager?
- A manager coordinates and oversees the work of others to accomplish organizational goals.
Managerial Activities
- Traditional management: decision making, planning, controlling.
- Communication: exchanging routine information and paperwork.
- Human resources management: motivating, disciplining, managing conflict, staffing, and training.
- Networking: socializing, politicking, and interacting with outsiders.
Four Functions of Management
- Planning: setting goals, establishing strategies, developing plans to coordinate activities.
- Organizing: determining what needs to be done, how it will be done, and who is to do it.
- Leading: motivating, leading, and any other actions with people involved in dealing with the organization.
- Controlling: monitoring activities to ensure they are accomplished as planned.
Managerial Roles
- Interpersonal: figurehead, leader, liaison
- Informational: monitor, disseminator, spokesperson
- Decisional: entrepreneur, disturbance handler, resource allocator, negotiator
Management Skills
- Technical skills: knowledge and proficiency in a specified field.
- Human skills: ability to work well with others.
- Conceptual skills: ability to conceptualize and think about abstract or complex situations in the organization.
Efficiency and Effectiveness
- Efficiency focuses on resource usage and low waste.
- Effectiveness focuses on goal attainment.
- Management strives for both high efficiency and high effectiveness.
The Field of Organizational Behavior
- OB studies the influences of individuals, groups, and structure on behavior within organizations.
- The goal of OB is to improve organizational effectiveness.
Focus of Organizational Behavior
- Individual behavior: attitudes, personality, perception, learning, motivation.
- Group behavior: norms, roles, team building, leadership, conflict.
- Organizational aspects: structure, culture, and human resource policies/practices.
Goals of Organizational Behavior
- Explain behavior.
- Predict behavior.
- Influence behavior.
Focal Points of OB
- Motivation
- Leader behavior and power
- Interpersonal communication
- Group structures and processes
- Attitude development and perception
- Change processes
- Conflict and negotiation
- Work design
Complementing Intuition with Systematic Study
- Intuition is "gut feeling" about behavior.
- Systematic study improves the accuracy to predict behavior.
- Systematic study assumes behavior is not random.
- Fundamental consistencies in behavior can be identified and modified to reflect individual differences.
Systematic Study
- Examines relationships
- Attempts to show cause and effect
- Bases conclusions on scientific evidence
- Gathers data under controlled conditions
Evidence-Based Management
- Evidence-based management bases decisions on the best available scientific evidence, improving managerial thinking.
Big Data
- Big data involves extensive statistical compilation and analysis.
- Current big data uses are predicting events, detecting risks, preventing catastrophes, and analyzing new trends in human behavior.
- Artificial intelligence (AI) is a critical component of big data.
Contributing Disciplines to OB
- Psychology: studying, explaining, and sometimes changing behavior.
- Social psychology: studying how people influence each other, especially in terms of change.
- Sociology: studying people's relationships within their social environment/culture (organization culture).
- Anthropology; studying societies to learn about differences in values, attitudes, and behavior among people within or between countries.
Few Absolutes in OB
- It is impossible to make simple and accurate generalizations about human behavior.
- Human beings are complex and diverse.
- OB concepts should reflect situational conditions (contingency variable).
Employment Options
- Different categories of employment exist.
Challenges and Opportunities for OB
- Responding to globalization
- Understanding workforce demographics
- Managing workforce diversity
- Impact of social media
- Employee well-being at work, including the blurring lines between work and non-work.
- Creating a positive work environment.
- Improving ethical behavior.
Responding to Globalization
- Increasing connectedness and cooperation
- Working with people from different cultures
- Adapting to differing cultural and regulatory norms
Managing Workforce Demographics
- Longevity
- Birth rates
- Socioeconomic conditions
- Other changes in workforce
Managing Workforce Diversity
- Workforce diversity: organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, and other characteristics.
Social Media
- Use of social media by employees
- Using social media to learn about employees
- Impact of social media on employee well-being
Enhancing Employee Well-being at Work
- Blurring line between work and non-work
- Increasing conflicts arising from work and life away from work.
Creating a Positive Work Environment
- Positive organizational scholarship: organizations developing human strengths, fostering vitality and resilience, and unlocking potential.
- Focus on the good within an organization, not the issues.
Improving Ethical Behavior
- Managers with ethical dilemmas must identify right and wrong.
- Effective companies promoting ethical missions will encourage employees to act with integrity and create strong leadership to influence employees to make ethical decisions.
Developing an OB Model
- A model simplifies a real-world phenomenon.
- Models include inputs, processes, and outcomes.
- Three levels of analysis (individual, group, organization).
A Basic OB Model (Exhibit 1-3)
- Inputs: individual level (diversity, personality, values), group level (group structure, roles, responsibilities), organizational level (structure, culture).
- Processes: individual level (emotions/moods, motivation, perception, decision making), group level (communication, leadership, power/politics, conflict/negotiation), Organizational level (human resource management, change practices).
- Outcomes: individual level (attitudes/stress, task performance, citizenship, withdrawal ), group level (cohesion, functioning), organizational level (productivity, survival).
Three Levels of OB Analysis
- Individual level
- Group level
- Organizational level
Employability Skills
- Critical thinking
- Communication
- Collaboration
- Knowledge application and analysis
- Social responsibility
Implications for Managers
- Avoid generalisations
- Use metrics and situational variables rather than hunches to understand cause and effect.
- Increase leadership potential by improving interpersonal skills.
- Develop technical and conceptual skills by staying current with trends like big data.
- Recognize the importance of organizational behavior on employee work quality and productivity.
Discussion Questions
- What are some of the concerns about using artificial intelligence in organizations?
- Employees who regularly use Facebook throughout the day experience declining mood as the day progresses. How can managers address this?
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Description
Test your knowledge about organizational behavior and managerial roles with this comprehensive quiz. Explore themes such as leadership, communication, and the components that influence behavior within organizations. Challenge yourself and see how much you know about this crucial field of study.