Mintzberg's Managerial Roles

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Questions and Answers

Which of the following managerial roles involves making decisions about the allocation of resources?

Figurehead

Monitor

Leader

Resource allocator (correct)

What type of managerial skill involves the ability to work well with other people?

Technical skills

Conceptual skills

Human skills (correct)

Leadership skills

Which of the following is an interpersonal role identified by Mintzberg?

Negotiator

Entrepreneur

Monitor

Liaison (correct)

What type of managerial skill involves knowledge and proficiency in a specific field?

Technical skills Signup and view all the answers

Which of the following is an informational role identified by Mintzberg?

Monitor Signup and view all the answers

What type of managerial skill involves the ability to think and conceptualize about abstract and complex situations?

Conceptual skills Signup and view all the answers

Which of the following decisional roles involves making decisions about new business opportunities?

Entrepreneur Signup and view all the answers

Which of the following is NOT a type of managerial skill?

Customer Service skills Signup and view all the answers

Which of Mintzberg's managerial roles involves making choices regarding resources, such as budgeting and allocating funds?

Resource allocator Signup and view all the answers

Which of Katz's managerial skills is essential for effective communication, motivating employees, and building strong relationships?

Human Signup and view all the answers

Which of Mintzberg's managerial roles focuses on collecting, analyzing, and disseminating information within the organization?

Disseminator Signup and view all the answers

Which of the following is NOT a decisional role according to Mintzberg?

Leader Signup and view all the answers

Which of Katz's managerial skills involves the ability to understand and apply specialized knowledge and techniques related to a particular job or industry?

Technical Signup and view all the answers

Which of the following managerial roles involves acting as a symbolic figurehead and representing the organization in formal events or ceremonies?

Figurehead Signup and view all the answers

Which of the following is NOT a managerial skill?

Social Skills Signup and view all the answers

Which managerial function involves arranging and structuring work to achieve organizational goals?

Organizing Signup and view all the answers

What is the primary difference between efficiency and effectiveness in management?

Efficiency is about doing things right, while effectiveness is about doing the right things. Signup and view all the answers

Which of the following is NOT a decisional role of a manager?

Negotiator Signup and view all the answers

Which of the following is NOT an interpersonal role of a manager?

Spokesperson Signup and view all the answers

Which of the following best describes the role of a manager in a customer service-focused organization?

Managers are responsible for creating a positive customer experience by fostering a customer-centric culture. Signup and view all the answers

Which of the following is NOT an informational role of a manager?

Negotiator Signup and view all the answers

Which managerial function is most closely associated with the act of setting goals and developing strategies to achieve them?

Planning Signup and view all the answers

Study Notes

Managerial Roles and Skills

Mintzberg identified 10 managerial roles, grouped into three categories: interpersonal, informational, and decisional.
Interpersonal roles include figurehead, leader, and liaison, which involve people and ceremonial/symbolic duties.
Informational roles include monitor, disseminator, and spokesperson, which involve collecting, receiving, and disseminating information.
Decisional roles include entrepreneur, disturbance handler, resource allocator, and negotiator, which involve making choices.

Management Functions

The four functions of management include planning, organizing, leading, and controlling.
Planning involves defining goals, establishing strategies, and developing plans to integrate and coordinate activities.
Organizing involves arranging and structuring work to accomplish organizational goals.
Leading involves working with and through people to accomplish goals.
Controlling involves monitoring, comparing, and correcting work.

Management Skills

Technical skills refer to job-specific knowledge and techniques.
Human skills refer to the ability to work well with people.
Conceptual skills refer to the ability to think and express ideas.
The importance of these skills varies by managerial level, with technical skills being more important at lower levels and conceptual skills being more important at higher levels.

Efficiency and Effectiveness

Efficiency refers to doing things right, or getting the most output from the least amount of input.
Effectiveness refers to doing the right things, or attaining organizational goals.
Managers need to balance efficiency and effectiveness to achieve success.

Importance of Managers

Managers are critical to getting things done in organizations.
They contribute to employee productivity and loyalty.
Managers do matter to organizations, and their skills and abilities are needed now more than ever.

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Description

This quiz covers Mintzberg's 10 managerial roles, grouped into interpersonal relationships, information transfer, and decision-making. Learn about the different types of roles, including interpersonal, informational, and decisional.