Organizational Behavior Quiz
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Questions and Answers

Which of the following is not a visible aspect of organizational behavior?

  • Attitudes (correct)
  • Policies and procedures
  • Formal authority
  • Strategies

    • What is the focus of organizational behavior?

  • Individual behavior
  • Group behavior
  • Organizational aspects
  • All of the above (correct)

    • Which of the following is not one of the goals of organizational behavior?

  • Explain behavior
  • Measure employee productivity (correct)
  • Influence behavior
  • Predict behavior

    • What is employee productivity?

    <p>A performance measure of both work efficiency and effectiveness</p> Signup and view all the answers

    What is turnover in an organization?

    <p>The voluntary and involuntary permanent withdrawal from an organization</p> Signup and view all the answers

    What is organizational citizenship behavior?

    <p>Discretionary behavior that's not part of an employee's formal job description</p> Signup and view all the answers

    What is job satisfaction?

    <p>The employee's general attitude towards their job</p> Signup and view all the answers

    What is workplace misbehavior?

    <p>Intentional employee behavior that is harmful to the organization</p> Signup and view all the answers

    Which of the following is not a physiological factor in organizational behavior?

    <p>Employee attitudes</p> Signup and view all the answers

    What are the hidden aspects of organizational behavior?

    <p>Group norms</p> Signup and view all the answers

    Which one of these is NOT a component of an attitude?

    <p>Emotional component</p> Signup and view all the answers

    Which one of these is NOT an attitude that employees might hold?

    <p>Customer satisfaction</p> Signup and view all the answers

    What are the top 5 contributing factors to employee engagement?

    <p>Respect, type of work, work/life balance, providing good service to customers, base pay</p> Signup and view all the answers

    What is cognitive dissonance theory?

    <p>The theory that attitudes and behaviors need to be consistent</p> Signup and view all the answers

    What determines how hard individuals try to reduce cognitive dissonance?

    <p>All of the above</p> Signup and view all the answers

    If the factors creating cognitive dissonance are relatively unimportant, what is the pressure to correct the inconsistency?

    <p>Low</p> Signup and view all the answers

    What affects individuals' reaction to cognitive dissonance?

    <p>All of the above</p> Signup and view all the answers

    What influences the degree to which individuals are motivated to reduce cognitive dissonance?

    <p>All of the above</p> Signup and view all the answers

    If individuals perceive cognitive dissonance as something about which they have no choice, what is their receptiveness to attitude change?

    <p>Low</p> Signup and view all the answers

    What influences the degree to which individuals are motivated to reduce cognitive dissonance?

    <p>All of the above</p> Signup and view all the answers

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