Organizational Behavior Quiz
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Questions and Answers

Which of the following is not a visible aspect of organizational behavior?

  • Attitudes (correct)
  • Policies and procedures
  • Formal authority
  • Strategies

What is the focus of organizational behavior?

  • Individual behavior
  • Group behavior
  • Organizational aspects
  • All of the above (correct)

Which of the following is not one of the goals of organizational behavior?

  • Explain behavior
  • Measure employee productivity (correct)
  • Influence behavior
  • Predict behavior

What is employee productivity?

<p>A performance measure of both work efficiency and effectiveness (C)</p> Signup and view all the answers

What is turnover in an organization?

<p>The voluntary and involuntary permanent withdrawal from an organization (D)</p> Signup and view all the answers

What is organizational citizenship behavior?

<p>Discretionary behavior that's not part of an employee's formal job description (D)</p> Signup and view all the answers

What is job satisfaction?

<p>The employee's general attitude towards their job (A)</p> Signup and view all the answers

What is workplace misbehavior?

<p>Intentional employee behavior that is harmful to the organization (A)</p> Signup and view all the answers

Which of the following is not a physiological factor in organizational behavior?

<p>Employee attitudes (A)</p> Signup and view all the answers

What are the hidden aspects of organizational behavior?

<p>Group norms (B)</p> Signup and view all the answers

Which one of these is NOT a component of an attitude?

<p>Emotional component (C)</p> Signup and view all the answers

Which one of these is NOT an attitude that employees might hold?

<p>Customer satisfaction (A)</p> Signup and view all the answers

What are the top 5 contributing factors to employee engagement?

<p>Respect, type of work, work/life balance, providing good service to customers, base pay (B)</p> Signup and view all the answers

What is cognitive dissonance theory?

<p>The theory that attitudes and behaviors need to be consistent (B)</p> Signup and view all the answers

What determines how hard individuals try to reduce cognitive dissonance?

<p>All of the above (D)</p> Signup and view all the answers

If the factors creating cognitive dissonance are relatively unimportant, what is the pressure to correct the inconsistency?

<p>Low (B)</p> Signup and view all the answers

What affects individuals' reaction to cognitive dissonance?

<p>All of the above (D)</p> Signup and view all the answers

What influences the degree to which individuals are motivated to reduce cognitive dissonance?

<p>All of the above (D)</p> Signup and view all the answers

If individuals perceive cognitive dissonance as something about which they have no choice, what is their receptiveness to attitude change?

<p>Low (C)</p> Signup and view all the answers

What influences the degree to which individuals are motivated to reduce cognitive dissonance?

<p>All of the above (D)</p> Signup and view all the answers

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