Podcast
Questions and Answers
Which of these options are correct? (Select all that apply) refers to evaluative statements or judgments concerning objects, people, or events.
Which of these options are correct? (Select all that apply) refers to evaluative statements or judgments concerning objects, people, or events.
The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ______ component of an attitude.
The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ______ component of an attitude.
cognitive
Which of the following statements represents the cognitive component of attitude?
Which of the following statements represents the cognitive component of attitude?
Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer on her team and often gets the highest number of corporate accounts for the company. However, she feels that she does not get sufficient credit for her hard work. During lunch, she says to her colleague, "I have been getting the largest accounts for the bank for the past eight months. Yet, my manager never acknowledges the kind of effort I put in to get these accounts." Which component of attitude is being demonstrated by Jones?
Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer on her team and often gets the highest number of corporate accounts for the company. However, she feels that she does not get sufficient credit for her hard work. During lunch, she says to her colleague, "I have been getting the largest accounts for the bank for the past eight months. Yet, my manager never acknowledges the kind of effort I put in to get these accounts." Which component of attitude is being demonstrated by Jones?
Signup and view all the answers
Which of the following is an example of the affective component of an attitude?
Which of the following is an example of the affective component of an attitude?
Signup and view all the answers
Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent?
Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent?
Signup and view all the answers
Janice Hartley works as a writer at a fashion magazine in New York. She was recently asked by her editor to write an article on "10 must-haves for the autumn season." Her editor has now sent back the article saying it is not interesting enough to hold the attention of the reader. Janice is upset and disappointed about the feedback. Which component of an attitude is represented in this scenario?
Janice Hartley works as a writer at a fashion magazine in New York. She was recently asked by her editor to write an article on "10 must-haves for the autumn season." Her editor has now sent back the article saying it is not interesting enough to hold the attention of the reader. Janice is upset and disappointed about the feedback. Which component of an attitude is represented in this scenario?
Signup and view all the answers
Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ______ component of an attitude.
Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ______ component of an attitude.
Signup and view all the answers
Which of the following statements is an example of the behavioral component of an attitude?
Which of the following statements is an example of the behavioral component of an attitude?
Signup and view all the answers
Sarah Mayer works as a security officer and is in charge of keeping track of who is in the office at any given time. She notices that some employees do not sign out of the office when they go out for meals, which makes it difficult to keep track of attendance of employees. Even though Mayer asked the employees repeatedly to sign out, they have not followed her advise. She now decides to report the issue to her supervisor. Which of the following components of an attitude is being demonstrated by Mayer?
Sarah Mayer works as a security officer and is in charge of keeping track of who is in the office at any given time. She notices that some employees do not sign out of the office when they go out for meals, which makes it difficult to keep track of attendance of employees. Even though Mayer asked the employees repeatedly to sign out, they have not followed her advise. She now decides to report the issue to her supervisor. Which of the following components of an attitude is being demonstrated by Mayer?
Signup and view all the answers
The theory of cognitive dissonance was proposed by ______.
The theory of cognitive dissonance was proposed by ______.
Signup and view all the answers
Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes?
Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes?
Signup and view all the answers
Any incompatibility between two or more attitudes or between behavior and attitudes results in ______.
Any incompatibility between two or more attitudes or between behavior and attitudes results in ______.
Signup and view all the answers
Which of the following statements is most likely to be true regarding cognitive dissonance?
Which of the following statements is most likely to be true regarding cognitive dissonance?
Signup and view all the answers
Leon Festinger argued that ______ follow(s) ______.
Leon Festinger argued that ______ follow(s) ______.
Signup and view all the answers
Kim Anderson works as a campaign manager at an environmental organization in Ottawa. In the past few months, she has noticed that her team member Janice Kenneth has shown a lot of potential as the next project lead. However, Anderson heard from the grapevine that Kenneth may be quitting the job. She now needs to know whether she has the intention to lead the campaign in the next few months, which are crucial months for the campaign. Which of the following questions would best help Anderson understand Kenneth's intention toward the project?
Kim Anderson works as a campaign manager at an environmental organization in Ottawa. In the past few months, she has noticed that her team member Janice Kenneth has shown a lot of potential as the next project lead. However, Anderson heard from the grapevine that Kenneth may be quitting the job. She now needs to know whether she has the intention to lead the campaign in the next few months, which are crucial months for the campaign. Which of the following questions would best help Anderson understand Kenneth's intention toward the project?
Signup and view all the answers
With reference to cognitive dissonance, in which of the following situations is the attitude-behavior relationship most likely to be strong?
With reference to cognitive dissonance, in which of the following situations is the attitude-behavior relationship most likely to be strong?
Signup and view all the answers
Which of the following is true of moderating variables in attitude relationships?
Which of the following is true of moderating variables in attitude relationships?
Signup and view all the answers
Which of the following is most likely to be related to reduced absences and lower resignation rates?
Which of the following is most likely to be related to reduced absences and lower resignation rates?
Signup and view all the answers
______ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.
______ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.
Signup and view all the answers
Which of the following statements represents a person's job attitude?
Which of the following statements represents a person's job attitude?
Signup and view all the answers
Which of the following actions best represents Kelly's high job involvement?
Which of the following actions best represents Kelly's high job involvement?
Signup and view all the answers
High levels of both job involvement and psychological empowerment are positively related to ______.
High levels of both job involvement and psychological empowerment are positively related to ______.
Signup and view all the answers
Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ______.
Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ______.
Signup and view all the answers
The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ______.
The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ______.
Signup and view all the answers
In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers promising. In the past two years, she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. After learning about her management's decision, she is extremely frustrated and is beginning to resent the job she does. However, she knows there is nothing she can do and continues working because of the good perks and salary benefits the job offers. How can Loranzo's job attitude be best described?
In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers promising. In the past two years, she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. After learning about her management's decision, she is extremely frustrated and is beginning to resent the job she does. However, she knows there is nothing she can do and continues working because of the good perks and salary benefits the job offers. How can Loranzo's job attitude be best described?
Signup and view all the answers
Which of the following questions best helps understand an employee's organizational commitment?
Which of the following questions best helps understand an employee's organizational commitment?
Signup and view all the answers
Organizational commitment is defined as ______.
Organizational commitment is defined as ______.
Signup and view all the answers
______ is the degree to which employees believe the organization values their contribution and cares about their well-being.
______ is the degree to which employees believe the organization values their contribution and cares about their well-being.
Signup and view all the answers
Which of the following questions best helps understand the degree of perceived organizational support among employees?
Which of the following questions best helps understand the degree of perceived organizational support among employees?
Signup and view all the answers
Lillian Stintson works for a global women's rights organization. In the past few months, she has traveled across the globe for the campaign she was working on. In addition, she has been working weekends to meet campaign milestones. She has now decided to take a month's holiday to relax herself and get the much needed break. She knows that the organization will understand her need for a long holiday. Which of the following best represents Stintson's feeling?
Lillian Stintson works for a global women's rights organization. In the past few months, she has traveled across the globe for the campaign she was working on. In addition, she has been working weekends to meet campaign milestones. She has now decided to take a month's holiday to relax herself and get the much needed break. She knows that the organization will understand her need for a long holiday. Which of the following best represents Stintson's feeling?
Signup and view all the answers
Employees are most likely to perceive their organization as supportive when ______.
Employees are most likely to perceive their organization as supportive when ______.
Signup and view all the answers
An individual's involvement with, satisfaction with, and enthusiasm for, the work he performs is known as ______.
An individual's involvement with, satisfaction with, and enthusiasm for, the work he performs is known as ______.
Signup and view all the answers
Which of the following is most likely to be a characteristic of disengaged employees?
Which of the following is most likely to be a characteristic of disengaged employees?
Signup and view all the answers
The human resource department of Palmer Inc. is aiming to understand the degree of employee engagement in the organization. Which of the following statements would best help them in the process?
The human resource department of Palmer Inc. is aiming to understand the degree of employee engagement in the organization. Which of the following statements would best help them in the process?
Signup and view all the answers
Which of the following statements is most likely to be true about the major job attitudes?
Which of the following statements is most likely to be true about the major job attitudes?
Signup and view all the answers
Which of the following statements is true about measuring job satisfaction?
Which of the following statements is true about measuring job satisfaction?
Signup and view all the answers
Which of the following groups appears to have the highest levels of job satisfaction?
Which of the following groups appears to have the highest levels of job satisfaction?
Signup and view all the answers
Higher levels of job satisfaction have been reported in the United States. This may be because ______.
Higher levels of job satisfaction have been reported in the United States. This may be because ______.
Signup and view all the answers
Which of the following is true about the correlation between salary and job satisfaction?
Which of the following is true about the correlation between salary and job satisfaction?
Signup and view all the answers
Dennis Galvan works as a campaigner at Green Earth, an environmental organization. Every month, his organization arranges a team outing where they indulge in football and other team building activities. The human resource department ensures that there are regular interactions between employees through team dinners and cultural events. According to the information given in this case, which of the following is most likely to be the reason of Galvan's high-level of satisfaction toward his job?
Dennis Galvan works as a campaigner at Green Earth, an environmental organization. Every month, his organization arranges a team outing where they indulge in football and other team building activities. The human resource department ensures that there are regular interactions between employees through team dinners and cultural events. According to the information given in this case, which of the following is most likely to be the reason of Galvan's high-level of satisfaction toward his job?
Signup and view all the answers
Christina Hutchins was recently recruited by a publishing firm in Manhattan. During her first month in the job, she demonstrated positive core self-evaluations. Which of the following did she most likely do?
Christina Hutchins was recently recruited by a publishing firm in Manhattan. During her first month in the job, she demonstrated positive core self-evaluations. Which of the following did she most likely do?
Signup and view all the answers
Employees with positive core self-evaluations believe in their inner worth and basic competence, and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that ______.
Employees with positive core self-evaluations believe in their inner worth and basic competence, and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that ______.
Signup and view all the answers
The exit-voice-loyalty-neglect framework aids in understanding the consequences of ______.
The exit-voice-loyalty-neglect framework aids in understanding the consequences of ______.
Signup and view all the answers
The ______ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.
The ______ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.
Signup and view all the answers
Henry Hutchins is discontent with his job but believes that his supervisor is a good man who will do the needful to reduce his dissatisfaction with the job. He has decided to just wait and give his supervisor some time until conditions improve. Henry's response to this problem is termed as ______.
Henry Hutchins is discontent with his job but believes that his supervisor is a good man who will do the needful to reduce his dissatisfaction with the job. He has decided to just wait and give his supervisor some time until conditions improve. Henry's response to this problem is termed as ______.
Signup and view all the answers
Susan Daniels works for an event management company and is discontent with her job because she was passed over for a promotion. She has now composed a list of concerns and plans to discuss the issue with her supervisor. Daniels' response to the problem is referred to as ______.
Susan Daniels works for an event management company and is discontent with her job because she was passed over for a promotion. She has now composed a list of concerns and plans to discuss the issue with her supervisor. Daniels' response to the problem is referred to as ______.
Signup and view all the answers
Maria Womack who worked for a bank in Michigan was dissatisfied with the way her manager treated her. She is planning to quit her job and find a new position with another competitor bank. Her action represents the ______ response.
Maria Womack who worked for a bank in Michigan was dissatisfied with the way her manager treated her. She is planning to quit her job and find a new position with another competitor bank. Her action represents the ______ response.
Signup and view all the answers
Steve Werner is unhappy with his job and takes every possible vacation and sick day to avoid going to work. In addition, whenever he goes to work, he shows up late and skips important meetings. Werner is expressing his dissatisfaction through the ______ response.
Steve Werner is unhappy with his job and takes every possible vacation and sick day to avoid going to work. In addition, whenever he goes to work, he shows up late and skips important meetings. Werner is expressing his dissatisfaction through the ______ response.
Signup and view all the answers
Joe Dailey is unhappy with his job because he has not received the promotion due to him several years ago. However, in spite of this, he speaks up to support his company's actions even when the local newspaper is criticizing them. Which of the following types of response represents his behavior?
Joe Dailey is unhappy with his job because he has not received the promotion due to him several years ago. However, in spite of this, he speaks up to support his company's actions even when the local newspaper is criticizing them. Which of the following types of response represents his behavior?
Signup and view all the answers
Sarah Mayer works as a marketing executive and has been unhappy with her job profile for several months now. Over the months, she has regularly discussed with her manager how her skills lie in administrative tasks instead of in marketing. In addition, she discusses how she can make a smooth transition into the administrative role. Which type of response is Mayer using in this situation?
Sarah Mayer works as a marketing executive and has been unhappy with her job profile for several months now. Over the months, she has regularly discussed with her manager how her skills lie in administrative tasks instead of in marketing. In addition, she discusses how she can make a smooth transition into the administrative role. Which type of response is Mayer using in this situation?
Signup and view all the answers
Attending union meetings as a way of coping with job dissatisfaction is an example of a(n) ______ response.
Attending union meetings as a way of coping with job dissatisfaction is an example of a(n) ______ response.
Signup and view all the answers
Which of the following is a type of response to dissatisfaction that is constructive and passive?
Which of the following is a type of response to dissatisfaction that is constructive and passive?
Signup and view all the answers
The performance variables productivity, absenteeism, and turnover are generally considered a part of the ______ behaviors in the exit-voice-loyalty-neglect framework.
The performance variables productivity, absenteeism, and turnover are generally considered a part of the ______ behaviors in the exit-voice-loyalty-neglect framework.
Signup and view all the answers
Study Notes
Organizational Behavior Study Notes
-
Organizational behavior (OB) is the study of individuals' behavior in organizations and how to manage them effectively.
-
Key variables of OB include individual differences, perception, attitudes, and group dynamics.
-
Attitudes are evaluative statements concerning objects, people, or events.
-
Cognitive dissonance is an incompatibility between an individual's attitudes or between their behavior and attitudes.
-
Job satisfaction is a positive feeling about one's job resulting from an evaluation of its features or characteristics. High levels of job satisfaction are often associated with employee engagement, while low job satisfaction can lead to counterproductive behaviors and turnover.
-
Job involvement is the degree to which a person identifies with a job, actively participates in it, and believes that job performance is important to self-worth.
-
Organizational commitment is the degree to which employees identify with their organization and its goals and wish to maintain membership in it.
-
Psychological empowerment means employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy.
-
Cognitive dissonance is the psychological discomfort that arises from holding two or more inconsistent attitudes or beliefs simultaneously, or between their behavior and their attitude. Individuals often alter their attitudes or behaviors to reduce the dissonance.
-
The exit-voice-loyalty-neglect framework describes four ways employees respond to negative experiences at work: exit (leaving the organization), voice (attempting to improve conditions), loyalty (passively waiting for conditions to improve), and neglect (allowing conditions to worsen).
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz explores key concepts of organizational behavior, including individual differences, attitudes, job satisfaction, and commitment. Understand how these elements impact employee engagement and performance within organizations.
