Organizational Behavior Exam - Semester 3
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Questions and Answers

What are the 4 components of organizational behavior?

  • Sociology, Social, Anthropology, Economics
  • Sociology, Social, Economics, Psychology
  • Sociology, Social, Anthropology, Marketing
  • Sociology, Social, Anthropology, Psychology (correct)
  • What are the 5 important factors that influence organizational behavior in the workplace?

  • People, Structures, Technology, Culture, Teamwork
  • People, Structures, Technology, Environment, Teamwork (correct)
  • People, Structures, Technology, Environment, Culture
  • People, Structures, Technology, Environment, Management
  • IQ (Intelligence Quotient) cannot be learned, it is an inborn trait.

    True (A)

    EQ (Emotional Quotient) is an innate trait that can't be learned or developed.

    <p>False (B)</p> Signup and view all the answers

    What are the characteristics of conscientious employees?

    <p>Hard working, motivated, confident, committed, satisfied with their jobs, more likely to demonstrate employee citizenship, and a team player.</p> Signup and view all the answers

    What are the characteristics of extroverted employees?

    <p>Extroverts, sociable, team leaders, successful, influential, and strive for status and recognition.</p> Signup and view all the answers

    What does the 'idiographic' approach to personality theory focus on?

    <p>Individual traits, suggesting that each person has their own unique and distinct personality.</p> Signup and view all the answers

    What does the 'nomothetic' approach to personality theory focus on?

    <p>Personality traits that vary in specific dimensions across people, suggesting a shared set of traits that people exhibit with varying degrees.</p> Signup and view all the answers

    What are the three components of an attitude?

    <p>Cognitive, Effective, Behavioral (C)</p> Signup and view all the answers

    What are the components of Freuds Psychodynamic theory?

    <p>ID, Ego, and Super-Ego.</p> Signup and view all the answers

    What are the components of Eysenck's Type Theory?

    <p>Emotionally stable extrovert, emotionally stable introvert, emotionally unstable extrovert, and emotionally unstable introvert.</p> Signup and view all the answers

    What are the components of Cattell's Trait Theory?

    <p>Surface Traits and Source Traits.</p> Signup and view all the answers

    What are the five traits that make up the 'Big 5' Personality Traits?

    <p>Openness, Conscientiousness, Extroversion, Agreeableness, Neuroticism (A)</p> Signup and view all the answers

    What is Self-Efficacy?

    <p>One's belief on how well they can execute a task.</p> Signup and view all the answers

    What is the difference between Internal and External Locus of Control?

    <p>Internal locus of control: individuals believe that they have control over their own circumstances and outcomes, while external locus of control individuals believe that outside factors control their circumstances and outcomes.</p> Signup and view all the answers

    Describe the perceptual process.

    <p>The perceptual process involves environmental stimuli, attention and selection, organization, reaction, and interpretation.</p> Signup and view all the answers

    What are perceptual distortions?

    <p>Errors that people make about others and events and conclude to a wrong judgement.</p> Signup and view all the answers

    What is the Contrast Effect?

    <p>When individuals are judged based on how they compare to other people, rather than on individual merits.</p> Signup and view all the answers

    What are the three components of Attribution Theory?

    <p>Consensus, Consistency, and Distinctiveness.</p> Signup and view all the answers

    Which of these are components of an attitude?

    <p>Cognitive, Effective, Behavioral (B)</p> Signup and view all the answers

    Prejudice is an unconscious negative attitude toward a specific group of people.

    <p>True (A)</p> Signup and view all the answers

    What is the difference between Implicit and Explicit Prejudice?

    <p>Implicit prejudice is unconscious and automatic, while Explicit prejudice is conscious and intentional.</p> Signup and view all the answers

    What is value?

    <p>The degree of importance that a person holds for a particular object, concept, or principle.</p> Signup and view all the answers

    What are the three main factors that influence attitudes?

    <p>Social factors: family, friends, and culture; Personal experiences: direct interactions and events; and Individual beliefs: personal convictions and values.</p> Signup and view all the answers

    What are the external environments that can affect job satisfaction?

    <p>Family circle, social circles, professional circle, macroeconomics, society beliefs and situations, religion, historical events, institutions, and natural environment.</p> Signup and view all the answers

    What is the Icebergs Theory?

    <p>It illustrates the visible and invisible aspects of culture, where visible behaviors and language represent the 'tip of the iceberg,' while underlying traditions, values, and beliefs remain 'hidden underwater'.</p> Signup and view all the answers

    What is Power Distance?

    <p>It reflects the extent to which a society accepts and acknowledges unequal distribution of power.</p> Signup and view all the answers

    What is Individualism vs Collectivism?

    <p>It illustrates the degree of interdependence within a society, with individuals in individualistic societies prioritizing personal goals and autonomy, while collectivist societies emphasize group harmony and shared responsibility.</p> Signup and view all the answers

    What is Masculinity vs Feminity?

    <p>It describes the societal values concerning competition and assertiveness versus cooperation and nurturing.</p> Signup and view all the answers

    What is Uncertainty Avoidance?

    <p>It refers to a society's tolerance for ambiguity and uncertainty, with high uncertainty avoidance cultures tending to adhere to strict rules and regulations aimed at reducing uncertainty, while low uncertainty avoidance cultures embrace flexibility and improvisation.</p> Signup and view all the answers

    What is the Task Characteristics Approach?

    <p>It is a framework used to understand how the attributes of tasks influence employee motivation, satisfaction, and performance. It addresses factors like task complexity, variety, autonomy, and feedback.</p> Signup and view all the answers

    What is the Social Information Processing Approach?

    <p>It seeks to understand how social cues and interactions shape job attributes and employee perceptions and behaviors. It emphasizes the role of organizational culture and workplace norms in influencing work experiences.</p> Signup and view all the answers

    What is the Dispositional Approach?

    <p>It focuses on the consistent and stable ways of thinking that individuals bring to their work. It suggests that individual personality traits and cognitive styles influence work-related attitudes and behaviors.</p> Signup and view all the answers

    What are the three organizational commitments distinguished by Allen and Myer?

    <p>Continuous commitment, Affective commitment, and Normative commitment.</p> Signup and view all the answers

    What are the two main types of behaviors in an organization?

    <p>Pro-social behaviors, which benefit the organization, and deviant behaviors, which negatively and counterproductively impact the organization.</p> Signup and view all the answers

    What is Presenteeism?

    <p>When an employee shows up to work even when they are ill.</p> Signup and view all the answers

    Describe the key drivers of performance in an organization.

    <p>Work attitudes, skills, ability, and motivation are all important factors in driving performance.</p> Signup and view all the answers

    What are some of the possible indicators of low motivation in the workplace?

    <p>Absenteeism, low productivity, high staff turnover rates, increased work accidents, increased complaints, and harassment.</p> Signup and view all the answers

    What are Maslow's Hierarchy of Needs?

    <p>Self-Actualization, Self-Esteem, Love and Belonging, Safety, and Physiological needs.</p> Signup and view all the answers

    What are the two key factors in Herzberg's Two-Factor Theory?

    <p>Hygiene factors and Motivation factors</p> Signup and view all the answers

    What are the hygiene factors in Herzberg's Two-Factor Theory?

    <p>Salary, working environment, benefits, supervision on the job, status, and employment security.</p> Signup and view all the answers

    What are the motivation factors in Herzberg's Two-Factor Theory?

    <p>Achievement, recognition, work autonomy, responsibility, and growth opportunities.</p> Signup and view all the answers

    What are the three needs in McClelland's Theory of Needs?

    <p>Need for achievement, need for affiliation, and need for power.</p> Signup and view all the answers

    What is Equity Theory?

    <p>It focuses on how individuals compare their circumstances and contributions to those of others, leading to feelings of fairness or unfairness, which can impact motivation and effort.</p> Signup and view all the answers

    What is Expectancy Theory?

    <p>It examines the thought process individuals undertake when choosing a course of action, considering the potential outcomes of their actions and their likelihood of achieving desired outcomes.</p> Signup and view all the answers

    What is the Goal Setting theory?

    <p>It emphasizes the importance of setting specific, measurable, achievable, realistic, and time-bound goals in directing human behavior. It suggests that clear and challenging goals provide direction, motivation, and focus for individuals.</p> Signup and view all the answers

    What is positive reinforcement?

    <p>It involves providing desirable consequences that follow a behavior, increasing the likelihood that the behavior will occur again.</p> Signup and view all the answers

    What are the stages of Tuckman's Model of team development?

    <p>Forming, Brainstorming Solutions, Norming, Performing, and Adjourning.</p> Signup and view all the answers

    What are the key attributes of a successful team?

    <p>Strong interpersonal skills, open communication, commitment, motivation, interdependence, accountability, strong leadership, and appropriate team composition.</p> Signup and view all the answers

    Describe some of the methods used to develop needs assessments for teams and organizations.

    <p>Analyzing the organization, analyzing the individuals, analyzing tasks and behaviors, work sampling, performance appraisals, skills testing, and exit interviews and surveys.</p> Signup and view all the answers

    What are some of the common off-the-job training methods?

    <p>Conferences, training camps, role-playing, and business games.</p> Signup and view all the answers

    Describe the four levels of training evaluation.

    <p>Evaluating reactions, evaluating learning, evaluating behavior, and evaluating results.</p> Signup and view all the answers

    What is an interactive process?

    <p>A research and development method that is a result of repeated trial and error, systematic, and follows a specific timeframe.</p> Signup and view all the answers

    What are the four types of learners in the VARK model?

    <p>Visual learners, Auditory learners, Reading learners, and Kinesthetic learners.</p> Signup and view all the answers

    What are the psychological symptoms of stress?

    <p>Muscle pains, shortness of breath, chest pains, panic attacks, and difficulty sleeping.</p> Signup and view all the answers

    What are the behavioral symptoms of stress?

    <p>Short temper, changes in eating habits, reduction in productivity, increased smoking and alcohol consumption, rapid speech, fidgeting, and sleep disorders.</p> Signup and view all the answers

    What are some of the environmental factors that can contribute to stress?

    <p>Economic factors, political factors, and technological change.</p> Signup and view all the answers

    What are some of the organizational factors that can contribute to stress?

    <p>Task demands, workload, role demands, and interpersonal demands.</p> Signup and view all the answers

    What are some of the personal factors that can contribute to stress?

    <p>Family issues, economic instability, perception of events, job experience, lack of social support, and personality traits.</p> Signup and view all the answers

    What is a positive outcome of experiencing stress?

    <p>The body releases cortisol, which makes the brain extra alert.</p> Signup and view all the answers

    What are some individual strategies for managing stress?

    <p>Listening to music, engaging in sports or walking, practicing yoga and meditation, and prayer.</p> Signup and view all the answers

    What are some management strategies for managing stress?

    <p>Providing training courses on stress awareness, organizing workshops, implementing stress management programs for employees, gathering staff feedback, and making organizational changes.</p> Signup and view all the answers

    What is the Leader Member Exchange Theory?

    <p>It explores the special relationships that leaders often develop with an inner circle of trusted assistants, fostering a dynamic of greater trust, support, and influence.</p> Signup and view all the answers

    What are the characteristics of distributed leadership?

    <p>It involves a group of leaders, rather than a single leader, promoting shared responsibility and empowering individuals to contribute to organizational success.</p> Signup and view all the answers

    What are the characteristics of charismatic leadership?

    <p>It involves a leader who attracts and connects with followers through their personal characteristics and charisma, inspiring their commitment and engagement.</p> Signup and view all the answers

    What are the characteristics of transformational leadership?

    <p>Transformational leaders inspire positive changes in their followers by developing a shared vision and future. They empower their teams to embrace change, innovation, and personal growth.</p> Signup and view all the answers

    Study Notes

    Organizational Behavior Exam - Semester 3

    • Covers 10 multiple choice questions (20 marks), 4 short answer questions (10 lines each, 20 marks), and 2 long answer questions (15 lines each, 60 marks)

    Components of Organizational Behavior

    • Sociology: Measures social systems
    • Social: Interpersonal and working relationships
    • Anthropology: How different cultures interact
    • Psychology: Attitudes and changes in workplace behavior

    Important Factors in Organizational Behavior

    • People: Improving efficiency, monitoring external factors, coordination between levels.
    • Structures: Organizational structure and coordination.
    • Technology: Completing tasks faster and to a higher standard.
    • Environment: Working environment enables employee motivation. Internal and external environments are considered.
    • Teamwork: Increased efficiency by sharing tasks, ideas, and responsibilities. Team dynamics play a vital role in employee retention and lower training costs.

    Intelligence Quotient (IQ)

    • Inborn ability
    • Logical reasoning
    • Abstract thinking
    • Recognizing high intelligence

    Emotional Quotient (EQ)

    • Emotional intelligence that can be developed through experience

    Personality Theories

    • Idiographic: Personality traits that are individual to a person
    • Nomothetic: Personality traits that vary to specific dimensions across the population.
    • Freud's Psychodynamic Theory: The Id, Ego, and Super Ego that impact personality.
    • Eysenck's Type Theory: Different personality types based on emotional stability and extroversion.
    • Cattell's Trait Theory: Exploring surface and source traits. Cattell's 16 personality factor questionnaire

    The Big 5 (OCEAN)

    • Openness
    • Conscientiousness
    • Extroversion
    • Agreeableness
    • Neuroticism (Emotional Stability)

    Self-Esteem

    • Individual's perception of self-worth.

    Self-Efficacy

    • Belief in one's ability to perform a task.

    Locus of Control

    • Internal: Believing one's actions control their outcomes.
    • External: Believing external forces control their outcomes.

    Myers Briggs Type Indicator

    • Categorizes personality types (e.g., introvert/extrovert)

    Perceptual Process

    • Environmental stimuli are encountered
    • Stimuli are selected and organized
    • Reactions to stimuli are developed
    • Stimuli and situations are interpreted.
    • Perceptual distortions: errors in judgement, stereotypical thinking, prejudice

    Attribution Theory

    • Identifying reasons for behaviors. Consensus, consistency, and distinctiveness factors are assessed to understand the causes behind behavior.

    Attitude Components

    • Cognitive: Belief about a topic
    • Affective: feelings about a topic
    • Behavioral: Actions reflecting beliefs and feelings

    Prejudice

    • Negative attitudes toward specific groups.

    What is Value?

    • Importance a person assigns to an object or concept

    What are Attitudes?

    • Shaped by social factors from parents, friends, and culture.

    External Environments Affecting Job Satisfaction

    • Family, social, professional, macro economic, societal beliefs, and religion.

    Iceberg Theory

    • Visible aspects of culture (behavior, language).
    • Invisible aspects of culture (traditions, history, religion)

    Power Distance

    • How people view and accept power distribution. Hierarchical order often associated with high power distance.

    Individualism vs. Collectivism

    • Individualism: Prioritizes individual needs.
    • Collectivism: Prioritizes group needs

    Masculinity vs. Femininity

    • Masculinity: Driven by competition, success, achievements.
    • Femininity: Striving for quality of life and care for others.

    Uncertainty Avoidance

    • Degree of tolerance for the unknown in a society. High scores associate with strict rules and regulations.

    Task Characteristics Approach

    • Framework for understanding how task properties influence employee motivation, satisfaction, and performance.
    • Job attributes shaped by social cues.

    Organizational Commitment

    • Continuous commitment: Risks involved with leaving the organization
    • Affective commitment: Emotional investment
    • Normative commitment: Perceived moral obligation to the organization

    Prosocial Behaviours

    • Actions that benefit the organization

    Deviant Behaviours

    • Actions that are negative and detract from the organization

    Presenteeism

    • Showing up to work while ill but not being productive.

    Motivation Factors

    • Factors that cause job satisfaction

    Hygiene Factors

    • Factors that prevent job dissatisfaction

    Maslow's Hierarchy of Needs

    • Hierarchy of human needs, progressing from basic physiological to self-actualization.

    Herzberg's 2-Factor Theory

    • Hygiene factors prevent dissatisfaction; motivating factors cause satisfaction.

    McClelland's Theory of Needs

    • Need for achievement, affiliation, and power drive human behavior.

    Equity Theory

    • Individuals compare their circumstances to others'

    Expectancy Theory

    • Thought process in choosing actions based on their consequences

    Goal Setting Theory

    • Importance of conscious goals and intentions in human behavior

    Specific, Measurable, Achievable, Realistic, Time-Bound (SMART) Goals

    • Well-defined goals help improve performance.

    Positive and Negative Reinforcement

    • Increasing desired behavior (positive) and lessening undesired behavior (negative)

    Tuckman Model

    • Stages of team development (forming, storming, norming, performing, adjourning)

    Successful Team Characteristics

    • Interpersonal skills, open communication, and commitment.

    Training Evaluation Methods

    • Reactions , learning, behavior, and results

    Interactive Process

    • Method of training

    Psychological Stress Symptoms

    • Physiological and behavioral symptoms of stress.

    Environmental and Organizational Stress Factors

    • Internal and external factors that cause stress.

    Coping Strategies to Manage Stress

    • Individual strategies to alleviate stress (listening to music, yoga, meditation, etc.)
    • Management strategies implemented by the organization to reduce stress

    Leadership Theories

    • Distributed leadership (group of leaders to problem-solve).
    • Charismatic leadership (leader with a positive attribute).
    • Transformational leadership (starts with a vision and inspires change).
    • Transactional leadership (managing/supervising employees).

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    Description

    Prepare for your Semester 3 Organizational Behavior exam with this comprehensive quiz. The content covers key aspects such as sociology, psychology, and teamwork dynamics within organizations. Test your understanding with a variety of question formats including multiple choice, short answer, and long answer questions.

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