Organizational Behavior Chapter 3

Questions and Answers

What term describes an employee's involvement, satisfaction, and enthusiasm for their work?

Employee Engagement (correct)

Job Performance

Work Motivation

Job Satisfaction

Which of the following best defines job satisfaction?

A measure of an employee's engagement level

An assessment of potential job opportunities

A positive feeling about a job based on its characteristics (correct)

A broad evaluation of job performance

What trend has been observed regarding job satisfaction levels in the U.S. over the last 30 years?

Job satisfaction has steadily increased each year.

Most industries report consistently high levels of satisfaction.

Job satisfaction varies significantly by geographic location only.

Employees have generally been satisfied, but recent downturns have reduced satisfaction. (correct)

Which of the following approaches is NOT popular for measuring job satisfaction?

Performance appraisal method Signup and view all the answers

What is one significant factor influencing job satisfaction over time?

Economic conditions Signup and view all the answers

Why might employee engagement and job satisfaction be considered related yet distinct?

Both concepts reflect the same experiences but can have different influences on behavior. Signup and view all the answers

What influences the variation in job satisfaction levels among employees?

Cultural differences and job facets involved Signup and view all the answers

Which of the following factors is NOT mentioned as influencing job satisfaction in the provided content?

Peer relationships Signup and view all the answers

What are the three components of an attitude?

Cognitive, Affective, Behavioral Signup and view all the answers

How do attitudes typically relate to behavior?

Attitudes may lead to cognitive dissonance when inconsistent with behavior. Signup and view all the answers

What is job satisfaction defined as?

The overall attitude an individual has towards their job Signup and view all the answers

Which of the following is NOT a cause of job satisfaction?

Number of hours worked each week Signup and view all the answers

What is one potential outcome of job satisfaction?

Higher levels of employee motivation Signup and view all the answers

How many employee responses to dissatisfaction can be identified?

Four Signup and view all the answers

Which attitude reflects a favorable evaluation?

Positive attitude Signup and view all the answers

Cognitive dissonance occurs when there is a conflict between which two factors?

Attitudes and behaviors Signup and view all the answers

What is one key factor in raising employee satisfaction?

Evaluating the fit between job responsibilities and employee interests Signup and view all the answers

Which approach is considered less effective in creating a satisfying work environment?

Focusing on high monetary compensation Signup and view all the answers

What aspect of a job contributes to it being more satisfying for employees?

The level of autonomy in decision-making Signup and view all the answers

Why is it important to create work that is challenging and interesting?

It enhances employee engagement and satisfaction Signup and view all the answers

In terms of employee satisfaction, what does intrinsic motivation relate to?

Personal fulfillment and job interest Signup and view all the answers

What is one important predictor of job satisfaction?

Job conditions Signup and view all the answers

Which type of individuals are likely to have higher job satisfaction according to personality factors?

Individuals with positive core self-evaluations Signup and view all the answers

How does corporate social responsibility (CSR) influence job satisfaction?

It positively affects job satisfaction, especially for Millennials. Signup and view all the answers

Which of the following is NOT a factor mentioned as a cause of job satisfaction?

Level of market competition Signup and view all the answers

What corporate action is included in the concept of corporate social responsibility?

Environmental sustainability initiatives Signup and view all the answers

Which demographic is particularly influenced by corporate social responsibility related to job satisfaction?

Millennials Signup and view all the answers

What type of actions does corporate social responsibility encompass?

Self-regulated actions to benefit society or the environment Signup and view all the answers

What is the relationship between pay and job satisfaction as indicated in the literature?

There is a complex relationship involving various factors. Signup and view all the answers

What is the relationship between job satisfaction and job performance?

Satisfied workers are more likely to engage in extra-role behaviors. Signup and view all the answers

How does employee job satisfaction influence customer satisfaction?

Employees who are happy typically lead to increased customer loyalty. Signup and view all the answers

Which behavior is indicative of Counterproductive Work Behavior (CWB)?

Stealing from the organization. Signup and view all the answers

What is a likely consequence of high job satisfaction regarding absenteeism?

Job satisfaction reduces the likelihood of absenteeism. Signup and view all the answers

Which of the following is the best predictor of an employee's intent to leave their job?

Patterns of lowered job satisfaction. Signup and view all the answers

What key aspect should managers focus on to enhance employee performance?

Employee job satisfaction levels. Signup and view all the answers

How should managers assess employee attitudes effectively?

Use objective measures at regular intervals. Signup and view all the answers

Which of the following best describes the link between job satisfaction and life satisfaction?

Research shows a positive correlation between job satisfaction and life satisfaction. Signup and view all the answers

Study Notes

Attitudes and Job Satisfaction

Attitudes consist of evaluative statements that can be favorable or unfavorable about objects, people, or events, reflecting individual feelings.
Three components of attitudes:
- Cognitive: Beliefs or ideas held about an object.
- Affective: Emotional responses toward an object.
- Behavioral: Predispositions to act in certain ways regarding an object.

Relationship Between Attitudes and Behavior

Attitudes influence behaviors, with individuals seeking consistency between them.
Cognitive dissonance occurs when there is a conflict between attitudes or between attitudes and behaviors.

Major Job Attitudes

Employee engagement represents an employee's involvement, satisfaction, and enthusiasm for their work.
Job attitudes are interconnected, resulting in significant overlap that can lead to confusion.

Definition of Job Satisfaction

Job satisfaction is a positive evaluation of one’s job based on its characteristics.
Common measurement approaches include:
- Single Global Rating: Overall job satisfaction score.
- Summation of Job Facets: Evaluating specific aspects of the job.

Job Satisfaction Trends

Job satisfaction levels in the U.S. and developed countries have been generally positive, though economic downturns have led to decreased satisfaction.
Job satisfaction varies by specific job facets and can differ culturally.

Causes of Job Satisfaction

Job conditions: Intrinsic job nature, social interactions, and supervision heavily influence satisfaction.
Personality: Individuals with positive core self-evaluations report higher job satisfaction.
Pay Relationship: Higher average pay can correlate with increased job satisfaction, but it’s not the only factor.
Corporate Social Responsibility (CSR): Involvement in socially beneficial actions contributes positively to job satisfaction, particularly for Millennials.

Outcomes of Job Satisfaction

Job Performance: Satisfied employees tend to be more productive.
Organizational Citizenship Behavior (OCB): Job satisfaction increases employee willingness to help others and engage in extra-role behaviors.
Customer Satisfaction: Happy employees typically enhance customer experiences and loyalty.
Life Satisfaction: There is a positive correlation between job satisfaction and overall life satisfaction.

Employee Responses to Dissatisfaction

Employees may respond to dissatisfaction through:
- Counterproductive Work Behavior (CWB): Includes theft, aggression, and increased absenteeism.
- Turnover Intentions: Persistent dissatisfaction can predict an employee's intention to leave the organization.

Implications for Managers

Employee job satisfaction is a key indicator of organizational behavior, affecting performance and retention.
Regularly assess job attitudes to gauge employee reactions and improve performance.
Address the fit between an employee’s interests and job challenges to enhance engagement and satisfaction.
High compensation alone may not suffice to create a satisfying work environment; intrinsic work value is crucial.

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Explore the concepts of attitudes and job satisfaction in this chapter from Organizational Behavior. Learn about the three components of attitudes, the relationship between attitudes and behavior, and major job attitudes. Assess your understanding with this informative quiz.