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Questions and Answers
What are the three components of an attitude?
The three components of an attitude are cognitive (beliefs), affective (feelings), and behavioral (actions).
How do attitudes influence behavior according to the relationship summarized in organizational behavior?
Attitudes influence behavior by determining how individuals act in situations, often seeking consistency between their beliefs and actions.
What is job satisfaction?
Job satisfaction is the level of contentment employees feel regarding their work roles and environment.
What are the main causes of job satisfaction?
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Identify three outcomes of job satisfaction.
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What are four employee responses to job dissatisfaction?
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What role does cognitive dissonance play in attitudes and behavior?
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Why is it important for managers to understand the relationship between attitudes and employee behavior?
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What are the main job conditions that influence employee job satisfaction?
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How do personality traits affect job satisfaction?
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What is the relationship between pay and job satisfaction?
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What does Corporate Social Responsibility (CSR) entail?
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Why is CSR particularly important for Millennials in the workplace?
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In what ways can job conditions lead to improved employee well-being?
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What role do social interactions play in job satisfaction?
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Can everyone find value in Corporate Social Responsibility initiatives?
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What is employee engagement and why is it important in a workplace?
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How do major job attitudes relate to each other?
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Define job satisfaction.
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What are the two popular approaches to measuring job satisfaction?
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What trend has been observed regarding job satisfaction in the U.S. over the last 30 years?
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What factors are often assessed when evaluating job satisfaction?
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How do cultural differences affect job satisfaction?
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Why might satisfaction levels differ depending on the job facet involved?
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What is one key factor in raising employee satisfaction according to the content?
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Why is high pay alone considered insufficient for creating a satisfying work environment?
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What should be considered when designing challenging work for employees?
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How can managers utilize employees' interests to improve the workplace?
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What might be a consequence of disregarding the intrinsic components of a job?
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How does job satisfaction influence job performance?
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What effect does employee satisfaction have on customer satisfaction?
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What is the relationship between job satisfaction and life satisfaction?
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Define counterproductive work behavior (CWB) and provide an example.
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What is the relationship between job satisfaction and absenteeism?
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What is a major predictor of employee turnover?
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Why should managers measure employee job attitudes regularly?
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What are the implications of job satisfaction for managers?
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Study Notes
Attitudes and Job Satisfaction
- Attitudes consist of evaluative statements that can be favorable or unfavorable about objects, people, or events, reflecting individual feelings.
- Three components of attitudes:
- Cognitive: Beliefs or ideas held about an object.
- Affective: Emotional responses toward an object.
- Behavioral: Predispositions to act in certain ways regarding an object.
Relationship Between Attitudes and Behavior
- Attitudes influence behaviors, with individuals seeking consistency between them.
- Cognitive dissonance occurs when there is a conflict between attitudes or between attitudes and behaviors.
Major Job Attitudes
- Employee engagement represents an employee's involvement, satisfaction, and enthusiasm for their work.
- Job attitudes are interconnected, resulting in significant overlap that can lead to confusion.
Definition of Job Satisfaction
- Job satisfaction is a positive evaluation of one’s job based on its characteristics.
- Common measurement approaches include:
- Single Global Rating: Overall job satisfaction score.
- Summation of Job Facets: Evaluating specific aspects of the job.
Job Satisfaction Trends
- Job satisfaction levels in the U.S. and developed countries have been generally positive, though economic downturns have led to decreased satisfaction.
- Job satisfaction varies by specific job facets and can differ culturally.
Causes of Job Satisfaction
- Job conditions: Intrinsic job nature, social interactions, and supervision heavily influence satisfaction.
- Personality: Individuals with positive core self-evaluations report higher job satisfaction.
- Pay Relationship: Higher average pay can correlate with increased job satisfaction, but it’s not the only factor.
- Corporate Social Responsibility (CSR): Involvement in socially beneficial actions contributes positively to job satisfaction, particularly for Millennials.
Outcomes of Job Satisfaction
- Job Performance: Satisfied employees tend to be more productive.
- Organizational Citizenship Behavior (OCB): Job satisfaction increases employee willingness to help others and engage in extra-role behaviors.
- Customer Satisfaction: Happy employees typically enhance customer experiences and loyalty.
- Life Satisfaction: There is a positive correlation between job satisfaction and overall life satisfaction.
Employee Responses to Dissatisfaction
- Employees may respond to dissatisfaction through:
- Counterproductive Work Behavior (CWB): Includes theft, aggression, and increased absenteeism.
- Turnover Intentions: Persistent dissatisfaction can predict an employee's intention to leave the organization.
Implications for Managers
- Employee job satisfaction is a key indicator of organizational behavior, affecting performance and retention.
- Regularly assess job attitudes to gauge employee reactions and improve performance.
- Address the fit between an employee’s interests and job challenges to enhance engagement and satisfaction.
- High compensation alone may not suffice to create a satisfying work environment; intrinsic work value is crucial.
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Description
This quiz covers Chapter 3 of the Organizational Behavior textbook, focusing on attitudes and job satisfaction. You will explore the three components of attitudes, the relationship between attitudes and behavior, and major job attitudes. Test your knowledge and understanding of these crucial concepts.