Podcast
Questions and Answers
Explain in brief why human behavior can be considered generally caused and predictable.
Explain in brief why human behavior can be considered generally caused and predictable.
Human behavior is influenced by factors such as personality, experiences, culture, and social interactions. These factors can create patterns and tendencies in behavior, making it somewhat predictable. However, it's important to note that humans are complex, and behavior is often influenced by individual choices, emotions, and situational context, making it difficult to predict with absolute certainty.
A happy employee is always a highly productive employee.
A happy employee is always a highly productive employee.
False (B)
Match the management level with its characteristic:
Match the management level with its characteristic:
Top-level management = Sets the overall direction and strategy of the organization. Middle-level management = Translates top-level directives into specific plans and coordinates work teams. Lower-level management = Supervises daily operations and employees, ensuring tasks are completed efficiently.
The two main functions of an attitude are the ______ and the ______.
The two main functions of an attitude are the ______ and the ______.
Which of the following is NOT a reason why people choose to join BPOs?
Which of the following is NOT a reason why people choose to join BPOs?
Flashcards
Human behavior predictability
Human behavior predictability
Human behavior is driven by causes and can be systematically predicted.
Top-level vs Lower-level management
Top-level vs Lower-level management
Top-level management develops strategies; lower-level management implements them daily.
Functions of attitude
Functions of attitude
Attitudes influence perceptions and guide behavior towards others and tasks.
Importance of motivation
Importance of motivation
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Characteristics of attitude
Characteristics of attitude
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Study Notes
Question 1 - Answer in Brief
- Human behaviour is generally predictable and caused.
- Distinguish between organisation and administration.
- Compare and contrast top-level and lower-level management.
- Compare and contrast middle-level and bottom-level management.
- Describe how a happy employee is productive.
- Explain how individual bonus schemes influence employee performance
- Explain when motivation is needed.
- Define leadership or explain if leaders are born or made.
Question 2 - Organisational Structures
- What makes an organisation important?
- Explain different types of organisational structures in detail.
- Explain the different conceptual skills a manager needs.
- Explain the technical skills necessary for a manager.
Question 3 - Attitude and Motivation
- Different characteristics of attitudes in detail.
- Explain how different work environments affect attitudes.
- Explain the importance of motivation at work.
- Benefits of motivation in the workplace.
Question 4 - Leadership Styles
- Explain free-rein leadership style.
- Explain bureaucratic leadership style.
- Explain charismatic leadership style.
- Describe coaching leadership style.
Question 5 - Call Centre Functions
- Explain call centre functions.
- Explain the process of setting up a call centre.
- Why people choose a career in BPOs.
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