Managing Work, Groups, and Teams Quiz

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Questions and Answers

What is the primary purpose of a problem-solving team?

  • To manage daily operations of the organization
  • To solve a specific problem and then disband (correct)
  • To coordinate work among different management functions
  • To meet intermittently to discuss workplace issues

What is a distinctive feature of a virtual team?

  • Members participate only in face-to-face meetings
  • Members are all located in a physical office
  • Members interact primarily in a virtual environment (correct)
  • Members have a fixed hierarchy and leadership

Role ambiguity arises primarily due to what issue?

  • Excessive information leading to confusion
  • Clearly defined roles leading to conflict
  • Inconsistent role expectations from team leaders
  • Lack of clear instructions or information (correct)

Which type of conflict occurs when a single source sends contradictory messages?

<p>Intrasender conflict (A)</p> Signup and view all the answers

What defines a management team?

<p>Managers coordinating work among other teams (D)</p> Signup and view all the answers

What best describes role overload?

<p>Having too many urgent tasks exceeding capabilities (B)</p> Signup and view all the answers

Which role primarily focuses on providing social and emotional support within a team?

<p>Socioemotional role (D)</p> Signup and view all the answers

How is conflict generally perceived within a group setting?

<p>Can be beneficial in certain situations (D)</p> Signup and view all the answers

What is a primary purpose of budgeting?

<p>To establish performance records (C)</p> Signup and view all the answers

Which type of budget outlines the quantities of products or services an organization intends to create?

<p>Operating budget (A)</p> Signup and view all the answers

What is a common weakness associated with budgeting?

<p>Budgets can hamper operations if applied too rigidly (C)</p> Signup and view all the answers

What does a balance sheet provide?

<p>A list of assets and liabilities at a specific point in time (B)</p> Signup and view all the answers

Which statement about the budget development process is true?

<p>The division head integrates requests into an overall division budget (B)</p> Signup and view all the answers

What does operations control primarily focus on?

<p>Transforming resources into products or services (D)</p> Signup and view all the answers

Which step in the control process involves comparing performance against established standards?

<p>Comparing performance against standards (B)</p> Signup and view all the answers

What type of control focuses on the results after the transformation process is complete?

<p>Postaction control (D)</p> Signup and view all the answers

Which characteristic is NOT part of establishing a control standard?

<p>Should allow for unlimited deviations (C)</p> Signup and view all the answers

Which aspect of financial control focuses on resources flowing into the organization?

<p>Control of cash flow (A)</p> Signup and view all the answers

What is necessary for a performance measurement to be effective?

<p>It must be a valid indicator of performance (D)</p> Signup and view all the answers

What is one potential positive consequence of stimulating conflict within a team?

<p>Increased competition among individuals (D)</p> Signup and view all the answers

Which approach focuses on the context in which negotiation occurs?

<p>Situational (D)</p> Signup and view all the answers

What type of control is related to monitoring quality or quantity before resources integrate into a system?

<p>Preliminary control (B)</p> Signup and view all the answers

What does budgetary control specifically refer to?

<p>A numerical plan for resources allocation (B)</p> Signup and view all the answers

Which of the following methods is NOT a way to control conflict?

<p>Focusing on lower-level goals (C)</p> Signup and view all the answers

What is the primary benefit of resolving conflict effectively?

<p>To prevent destructive consequences (A)</p> Signup and view all the answers

Which type of control involves managing capital funds and cash flow?

<p>Financial resources (B)</p> Signup and view all the answers

Which of the following is a constructive way to stimulate conflict?

<p>Hiring outsiders for fresh perspectives (A)</p> Signup and view all the answers

What is a common characteristic of negotiation as a process?

<p>It requires parties to reach an agreement despite differing preferences (D)</p> Signup and view all the answers

Which of the following strategies can help match employees' work habits to reduce conflict?

<p>Using personality assessments (D)</p> Signup and view all the answers

Flashcards

Work Team

A team responsible for daily organizational work; empowered teams are self-managed.

Virtual Team

A team whose members interact virtually; members can join/leave as needed, and leadership can rotate.

Task Specialist Role

Focuses on completing group tasks effectively.

Socioemotional Role

Provides support and emotional comfort to team members.

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Role Ambiguity

Unclear expectations of a role; lack of information.

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Role Conflict

Contradictory or mutually exclusive role expectations.

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Role Overload

Too many tasks for one person; expectations exceed abilities.

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Conflict

Disagreement among individuals, groups, or organizations.

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Operations Control

Focuses on processes used to turn resources into products/services.

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Financial Control

Manages the organization's money.

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Control Standard

Target for comparing performance.

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Preliminary Control

Checks resources before use.

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Screening Control

Monitors during transformation process.

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Post-action Control

Checks outputs of the transformation process.

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Budget

Numerical plan, usually for one year or less.

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Strategic Control

Checks if strategies are meeting goals.

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Conflict Stimulation

Encouraging conflict to promote new perspectives and improve efficiency, but can lead to resentment.

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Budget Purposes

Budgets help coordinate resources, set standards, provide guidelines, evaluate performance.

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Conflict Management

The process of controlling and resolving conflict effectively to maximize benefits and minimize damage.

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Financial Budget

A budget showing where a company will get and use cash.

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Operating Budget

A budget showing planned production and resources needed.

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Conflict Control

Methods for managing disagreements before they escalate, often focusing on expanding resources or aligning goals.

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Conflict Resolution

Addressing conflict directly and finding solutions that satisfy concerns from all sides. This requires compromise and maturity

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Budget Development Process

Top management requests, each unit submits, division head consolidates, budget committee reviews, then CEO approves.

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Budget Weakness

Budgets can be rigid, time-consuming, and limit innovation, potentially hindering operations.

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Negotiation

Process of reaching agreement between different parties with different interests and perspectives.

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Physical Resource Control

Managing physical assets like inventory, quality, and equipment.

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Human Resource Control

Managing personnel, including hiring, training, performance evaluation, and compensation.

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Information Resource Control

Managing information for effective decision-making and communication in an organization.

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Study Notes

Managing Work, Groups, and Teams

  • Problem-solving teams: Most common, knowledge workers solve a specific problem then disband
  • Management teams: Composed of managers from different functions (sales, production), coordinating work across teams
  • Work teams: Increasingly popular, responsible for daily organizational tasks; self-managed when empowered
  • Virtual teams: Newer teams, members interact virtually as needed, may take turns leading
  • Quality circles: Comprising workers and supervisors, meet to discuss workplace problems, popularity declining

Role Structures

  • Role: Individual's part in a group, helping achieve goals
  • Task specialist role: Focuses on accomplishing tasks
  • Socioemotional role: Provides social and emotional support
  • Role structures: Defined roles and relationships within a group
  • Role ambiguity: Occurs when a role's expectations are unclear, and the individual doesn't understand them
  • Role conflict: Happens when role messages contradict each other, or when expectations are mutually exclusive
  • Role overload: When role expectations exceed individual capabilities
  • Role conflict (interrole conflict): Result of conflict between roles

Conflict

  • Conflict: Disagreement amongst individuals/groups/organizations
  • Managing Conflict:
    • Can be both positive and negative
    • Stimulating competition can lead to rewards.
    • Hiring outsiders can boost perspective.
    • Changing procedures can cause resentment.

Controlling Conflict

  • Controlling conflict: Address issues before they escalate
  • Strategies:
    • Expand resources
    • Improve coordination
    • Enhanced managerial hierarchy and rules
    • Set clear goals
    • Match employee personalities and work habits
  • Resolving Conflict:
    • Compromise
    • Interpersonal problem-solving
    • Allow confronting each other
    • Alternative dispute resolution (teams or other employees)
  • Negotiation: Two or more parties reach an agreement despite different preferences

Basic Elements of Control

  • Types of Control:
    • Physical resources: Inventory management, quality control, equipment control
    • Human resources: Selection, training, performance appraisal, and compensation
    • Information resources: Sales forecasts, marketing analysis, public relations
    • Financial resources: Managing capital funding, cash flow
  • Levels of control:
    • Operations control: Focuses on the transformation of resources into products/services
    • Financial control: Concerned with financial resources
    • Structural control: Concerned with how elements of the organization function

Budgetary Control

  • Budgets: Plans expressed numerically, typically for one year or less
  • Purposes:
    • Coordinate resources and projects
    • Define standards for control
    • Provide guidelines
    • Evaluate performance
  • Types:
    • Financial budget
    • Operating budget
    • Nonmonetary budget
  • Top management develops budgets
  • Operating units submit requests

Income Statement

  • A summary of financial performance over a period of time (usually a year)

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Managing Work Groups and Teams PDF

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