Managing Work, Groups, and Teams Quiz
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Questions and Answers

What is the primary purpose of a problem-solving team?

  • To manage daily operations of the organization
  • To solve a specific problem and then disband (correct)
  • To coordinate work among different management functions
  • To meet intermittently to discuss workplace issues

    • What is a distinctive feature of a virtual team?

  • Members participate only in face-to-face meetings
  • Members are all located in a physical office
  • Members interact primarily in a virtual environment (correct)
  • Members have a fixed hierarchy and leadership

    • Role ambiguity arises primarily due to what issue?

  • Excessive information leading to confusion
  • Clearly defined roles leading to conflict
  • Inconsistent role expectations from team leaders
  • Lack of clear instructions or information (correct)

    • Which type of conflict occurs when a single source sends contradictory messages?

    <p>Intrasender conflict (A)</p> Signup and view all the answers

    What defines a management team?

    <p>Managers coordinating work among other teams (D)</p> Signup and view all the answers

    What best describes role overload?

    <p>Having too many urgent tasks exceeding capabilities (B)</p> Signup and view all the answers

    Which role primarily focuses on providing social and emotional support within a team?

    <p>Socioemotional role (D)</p> Signup and view all the answers

    How is conflict generally perceived within a group setting?

    <p>Can be beneficial in certain situations (D)</p> Signup and view all the answers

    What is a primary purpose of budgeting?

    <p>To establish performance records (C)</p> Signup and view all the answers

    Which type of budget outlines the quantities of products or services an organization intends to create?

    <p>Operating budget (A)</p> Signup and view all the answers

    What is a common weakness associated with budgeting?

    <p>Budgets can hamper operations if applied too rigidly (C)</p> Signup and view all the answers

    What does a balance sheet provide?

    <p>A list of assets and liabilities at a specific point in time (B)</p> Signup and view all the answers

    Which statement about the budget development process is true?

    <p>The division head integrates requests into an overall division budget (B)</p> Signup and view all the answers

    What does operations control primarily focus on?

    <p>Transforming resources into products or services (D)</p> Signup and view all the answers

    Which step in the control process involves comparing performance against established standards?

    <p>Comparing performance against standards (B)</p> Signup and view all the answers

    What type of control focuses on the results after the transformation process is complete?

    <p>Postaction control (D)</p> Signup and view all the answers

    Which characteristic is NOT part of establishing a control standard?

    <p>Should allow for unlimited deviations (C)</p> Signup and view all the answers

    Which aspect of financial control focuses on resources flowing into the organization?

    <p>Control of cash flow (A)</p> Signup and view all the answers

    What is necessary for a performance measurement to be effective?

    <p>It must be a valid indicator of performance (D)</p> Signup and view all the answers

    What is one potential positive consequence of stimulating conflict within a team?

    <p>Increased competition among individuals (D)</p> Signup and view all the answers

    Which approach focuses on the context in which negotiation occurs?

    <p>Situational (D)</p> Signup and view all the answers

    What type of control is related to monitoring quality or quantity before resources integrate into a system?

    <p>Preliminary control (B)</p> Signup and view all the answers

    What does budgetary control specifically refer to?

    <p>A numerical plan for resources allocation (B)</p> Signup and view all the answers

    Which of the following methods is NOT a way to control conflict?

    <p>Focusing on lower-level goals (C)</p> Signup and view all the answers

    What is the primary benefit of resolving conflict effectively?

    <p>To prevent destructive consequences (A)</p> Signup and view all the answers

    Which type of control involves managing capital funds and cash flow?

    <p>Financial resources (B)</p> Signup and view all the answers

    Which of the following is a constructive way to stimulate conflict?

    <p>Hiring outsiders for fresh perspectives (A)</p> Signup and view all the answers

    What is a common characteristic of negotiation as a process?

    <p>It requires parties to reach an agreement despite differing preferences (D)</p> Signup and view all the answers

    Which of the following strategies can help match employees' work habits to reduce conflict?

    <p>Using personality assessments (D)</p> Signup and view all the answers

    Flashcards

    Work Team

    A team responsible for daily organizational work; empowered teams are self-managed.

    Virtual Team

    A team whose members interact virtually; members can join/leave as needed, and leadership can rotate.

    Task Specialist Role

    Focuses on completing group tasks effectively.

    Socioemotional Role

    Provides support and emotional comfort to team members.

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    Role Ambiguity

    Unclear expectations of a role; lack of information.

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    Role Conflict

    Contradictory or mutually exclusive role expectations.

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    Role Overload

    Too many tasks for one person; expectations exceed abilities.

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    Conflict

    Disagreement among individuals, groups, or organizations.

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    Operations Control

    Focuses on processes used to turn resources into products/services.

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    Financial Control

    Manages the organization's money.

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    Control Standard

    Target for comparing performance.

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    Preliminary Control

    Checks resources before use.

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    Screening Control

    Monitors during transformation process.

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    Post-action Control

    Checks outputs of the transformation process.

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    Budget

    Numerical plan, usually for one year or less.

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    Strategic Control

    Checks if strategies are meeting goals.

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    Conflict Stimulation

    Encouraging conflict to promote new perspectives and improve efficiency, but can lead to resentment.

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    Budget Purposes

    Budgets help coordinate resources, set standards, provide guidelines, evaluate performance.

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    Conflict Management

    The process of controlling and resolving conflict effectively to maximize benefits and minimize damage.

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    Financial Budget

    A budget showing where a company will get and use cash.

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    Operating Budget

    A budget showing planned production and resources needed.

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    Conflict Control

    Methods for managing disagreements before they escalate, often focusing on expanding resources or aligning goals.

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    Conflict Resolution

    Addressing conflict directly and finding solutions that satisfy concerns from all sides. This requires compromise and maturity

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    Budget Development Process

    Top management requests, each unit submits, division head consolidates, budget committee reviews, then CEO approves.

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    Budget Weakness

    Budgets can be rigid, time-consuming, and limit innovation, potentially hindering operations.

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    Negotiation

    Process of reaching agreement between different parties with different interests and perspectives.

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    Physical Resource Control

    Managing physical assets like inventory, quality, and equipment.

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    Human Resource Control

    Managing personnel, including hiring, training, performance evaluation, and compensation.

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    Information Resource Control

    Managing information for effective decision-making and communication in an organization.

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    Study Notes

    Managing Work, Groups, and Teams

    • Problem-solving teams: Most common, knowledge workers solve a specific problem then disband
    • Management teams: Composed of managers from different functions (sales, production), coordinating work across teams
    • Work teams: Increasingly popular, responsible for daily organizational tasks; self-managed when empowered
    • Virtual teams: Newer teams, members interact virtually as needed, may take turns leading
    • Quality circles: Comprising workers and supervisors, meet to discuss workplace problems, popularity declining

    Role Structures

    • Role: Individual's part in a group, helping achieve goals
    • Task specialist role: Focuses on accomplishing tasks
    • Socioemotional role: Provides social and emotional support
    • Role structures: Defined roles and relationships within a group
    • Role ambiguity: Occurs when a role's expectations are unclear, and the individual doesn't understand them
    • Role conflict: Happens when role messages contradict each other, or when expectations are mutually exclusive
    • Role overload: When role expectations exceed individual capabilities
    • Role conflict (interrole conflict): Result of conflict between roles

    Conflict

    • Conflict: Disagreement amongst individuals/groups/organizations
    • Managing Conflict:
      • Can be both positive and negative
      • Stimulating competition can lead to rewards.
      • Hiring outsiders can boost perspective.
      • Changing procedures can cause resentment.

    Controlling Conflict

    • Controlling conflict: Address issues before they escalate
    • Strategies:
      • Expand resources
      • Improve coordination
      • Enhanced managerial hierarchy and rules
      • Set clear goals
      • Match employee personalities and work habits
    • Resolving Conflict:
      • Compromise
      • Interpersonal problem-solving
      • Allow confronting each other
      • Alternative dispute resolution (teams or other employees)
    • Negotiation: Two or more parties reach an agreement despite different preferences

    Basic Elements of Control

    • Types of Control:
      • Physical resources: Inventory management, quality control, equipment control
      • Human resources: Selection, training, performance appraisal, and compensation
      • Information resources: Sales forecasts, marketing analysis, public relations
      • Financial resources: Managing capital funding, cash flow
    • Levels of control:
      • Operations control: Focuses on the transformation of resources into products/services
      • Financial control: Concerned with financial resources
      • Structural control: Concerned with how elements of the organization function

    Budgetary Control

    • Budgets: Plans expressed numerically, typically for one year or less
    • Purposes:
      • Coordinate resources and projects
      • Define standards for control
      • Provide guidelines
      • Evaluate performance
    • Types:
      • Financial budget
      • Operating budget
      • Nonmonetary budget
    • Top management develops budgets
    • Operating units submit requests

    Income Statement

    • A summary of financial performance over a period of time (usually a year)

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    Related Documents

    Managing Work Groups and Teams PDF

    Description

    Test your knowledge on the various types of teams and role structures within organizations. This quiz covers problem-solving teams, management teams, and virtual teams, as well as defining roles and dealing with role ambiguity and conflict. Assess your understanding of how these elements contribute to effective teamwork.

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