Organisational Behaviour

Organisational Behaviour

• Organisational behaviour examines individual and group dynamics within organisations.
• Managers and organisational members need to grasp these principles for better performance.

Key Issues Affecting Organisations

• Contemporary issues, like globalisation and ethics, shape organisational dynamics.

Managers in Organisations

• Managers are responsible for work accomplished through others' performance.
• An effective manager achieves task performance and human resource maintenance in a team.

Defining Organisational Behaviour

• It's the study of individuals and groups within organisations formally defined.
• It applies insights for understanding and managing human behaviour in organisations

Characteristics of Organisational Behaviour

• It has an applied focus: it aids people and organisations in achieving high performance and satisfaction.
• Contingency orientation acknowledges that behaviour varies based on circumstances and individuals.
• Emphasis on scientific inquiry: uses methods to develop and test generalizations about behaviour.

Contemporary Themes

• Process re-engineering: fundamentally rethinking and redesigning business processes for dramatic improvements in performance areas such as cost and time.
• Globalisation: Networks connect countries, institutions, and people in an interdependent global economy.
• Global management skills include understanding international business strategy and cross-cultural management.

More Global Management Skills

• Skills include international marketing, finance, managing e-business, risk, sustainability, and virtual workplaces.

Quality of Work Life (QWL)

• QWL reflects the overall quality of human experience in the workplace.
• Benchmarks: Participation, trust, reinforcement, and responsiveness indicate commitment to QWL.

Emotional Intelligence

• Emotional intelligence includes precisely identifying/showing emotions and integrating cognitive processes for creativity.
• Skills include understanding emotional information and opening up for personal growth.
• Defined as the ability to identify, assess, and manage one's own and others' emotions to achieve goals.
• Key areas: Self-awareness and self-regulation.

Other Emotional Intelligence Factors

• Includes motivation, and empathy as components.
• Includes social Skills as well.

Knowledge Management

• Focuses on capturing, sharing, and diffusing knowledge to improve business performance.
• A knowledge-based economy relies on knowledge for growth, wealth, and employment.

Ethics and Values

• Ethical behaviour is morally accepted as right versus wrong behaviour.
• Corporate social responsibility (CSR) means corporations have a responsibility to society.

Management Process

• Planning involves setting objectives and identifying actions needed to achieve those objective.
• Organising involves dividing and coordinating work to achieve a desired purpose.
• Leading involves directing others to support them in completing assigned tasks.
• Controlling involves monitoring performance, comparing results versus objectives, and taking corrective action.