Questions and Answers
What is a 30 second sales pitch?
We are a 1 hour full body group workout that focuses on heart rate based training to produce results. Our workout is backed by science and proven to burn calories post workout.
What are the booking intro requirements?
Name, email, phone number, credit card, weight and height, arrive 30 minutes early, ask for referral, contact log.
What do the 3 A's refer to in Orangetheory?
What does the term 'Walk in' refer to?
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What is unique about the treadmill used in Orangetheory?
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What does the rower utilize?
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What does the Closing from walk in statement imply?
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What does 'Hand off' mean in a sales context?
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What is an LDNB?
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The max heart rate is calculated using the formula 200 - age.
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How long can a member freeze their account?
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What is the difference between upgrading and downgrading memberships?
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What is important to do after selling an HR monitor?
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You cannot book a new lead in a 5 AM class.
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What does the gold emblem indicate?
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What are first time incentives for Premier members?
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What class type must potential new members take?
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Study Notes
Orangetheory Overview
- One-hour full-body group workout focused on heart rate-based training.
- Exercises proven to burn more calories post-workout, monitored via technology.
- Workouts led by certified coaches for optimal training.
Booking Intro Requirements
- Gather name, email, and phone number.
- Obtain credit card information and record weight and height.
- Encourage arriving 30 minutes early and asking for referrals.
Client Interaction Essentials (3 A's)
- Appearance: Maintain professional uniform and a welcoming demeanor.
- Approach: Greet clients from behind the desk to create a personal connection.
- Attitude: Stay positive and welcoming to enhance client experience.
Guest Check-in Process
- Conduct a meet-and-greet for 10 minutes.
- If the guest agrees, proceed with check-in and facility tour; if not, register them as a guest.
Equipment Specifications
- Treadmills: Designed for Orangetheory; features free motion and impact reduction.
- Rowers: Water-based equipment engaging 84% of muscles with minimal impact.
- Weight Room: Focuses on muscle building using various equipment and technology for feedback.
Closing Techniques
- Confirm suitability by asking for agreement on being a good fit before discussing membership options.
- Handle objections respectfully by empathizing, isolating concerns, redirecting focus, and suggesting solutions.
Membership Information
- Elite Membership: Offers 8 classes per month at $159/month ($14-$8/class).
- Basic Membership: Includes 4 classes monthly.
- Premier Membership: Retains most flexibility, usable at any studio across the country.
Handling Cancellations
- Recognize medical issues for waiving final cancellation policies.
- Members can freeze accounts for 30 to 60 days with required paperwork.
Guest Etiquette
- Follow up with missed guests and log interactions in contact logs.
- Encourage members who are late not to enter the class.
Membership and Class Management
- Serve new members with detailed membership info and class schedules post-class.
- Ensure all new leads are auto-booked and properly logged in tracking systems.
OTB (Orangetheory Heart Rate Monitor) Features
- Core: ECG tech, sweatproof, requires no charging.
- Flex: Worn on forearm, has a rechargeable battery.
- Burn: Tracks additional metrics with the longest battery life among the options.
Scheduling and Follow-ups
- Class scheduling limits for leads; early cancel options available.
- Requirements include 30-minute early arrival for new member sessions.
Discounts and Incentives
- New members have access to retail bucks and complimentary classes expiring in 30 days based on their membership tier.
Data Management
- Maintain accurate records on contact logs, member enrollment status, and billing schedules.
- Prioritize credit card details and personal information in member profiles.
Class Size
- Class capacity varies based on type: 24 for 2G classes, 36 for 3G classes.
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Description
This quiz covers the essentials of Orangetheory Fitness, including workout overviews, booking processes, and client interaction techniques. Participants will learn about equipment specifications and guest check-in procedures to enhance the client experience.
