Orangetheory Fitness Overview and Client Interaction

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Questions and Answers

What is a 30 second sales pitch?

We are a 1 hour full body group workout that focuses on heart rate based training to produce results. Our workout is backed by science and proven to burn calories post workout.

What are the booking intro requirements?

Name, email, phone number, credit card, weight and height, arrive 30 minutes early, ask for referral, contact log.

What do the 3 A's refer to in Orangetheory?

Appearance

Approach

Attitude

All of the above (correct)

What does the term 'Walk in' refer to?

Meet and greet procedure. Signup and view all the answers

What is unique about the treadmill used in Orangetheory?

It is built specifically for OTF and reduces impact by up to 40%. Signup and view all the answers

What does the rower utilize?

84% of muscle with little to no impact. Signup and view all the answers

What does the Closing from walk in statement imply?

You should discuss membership options. Signup and view all the answers

What does 'Hand off' mean in a sales context?

Transfer of trust and information about the current fitness routine and goals. Signup and view all the answers

What is an LDNB?

A lead that did not book an appointment. Signup and view all the answers

The max heart rate is calculated using the formula 200 - age.

False Signup and view all the answers

How long can a member freeze their account?

30 - 60 days. Signup and view all the answers

What is the difference between upgrading and downgrading memberships?

Downgrades have a 30-day notice. Signup and view all the answers

What is important to do after selling an HR monitor?

Type in their ID number before selling it. Signup and view all the answers

You cannot book a new lead in a 5 AM class.

True Signup and view all the answers

What does the gold emblem indicate?

The person is an Elite member. Signup and view all the answers

What are first time incentives for Premier members?

$50 retail bucks. Signup and view all the answers

What class type must potential new members take?

2G Signup and view all the answers

Study Notes

Orangetheory Overview

One-hour full-body group workout focused on heart rate-based training.
Exercises proven to burn more calories post-workout, monitored via technology.
Workouts led by certified coaches for optimal training.

Booking Intro Requirements

Gather name, email, and phone number.
Obtain credit card information and record weight and height.
Encourage arriving 30 minutes early and asking for referrals.

Client Interaction Essentials (3 A's)

Appearance: Maintain professional uniform and a welcoming demeanor.
Approach: Greet clients from behind the desk to create a personal connection.
Attitude: Stay positive and welcoming to enhance client experience.

Guest Check-in Process

Conduct a meet-and-greet for 10 minutes.
If the guest agrees, proceed with check-in and facility tour; if not, register them as a guest.

Equipment Specifications

Treadmills: Designed for Orangetheory; features free motion and impact reduction.
Rowers: Water-based equipment engaging 84% of muscles with minimal impact.
Weight Room: Focuses on muscle building using various equipment and technology for feedback.

Closing Techniques

Confirm suitability by asking for agreement on being a good fit before discussing membership options.
Handle objections respectfully by empathizing, isolating concerns, redirecting focus, and suggesting solutions.

Membership Information

Elite Membership: Offers 8 classes per month at $159/month ($14-$8/class).
Basic Membership: Includes 4 classes monthly.
Premier Membership: Retains most flexibility, usable at any studio across the country.

Handling Cancellations

Recognize medical issues for waiving final cancellation policies.
Members can freeze accounts for 30 to 60 days with required paperwork.

Guest Etiquette

Follow up with missed guests and log interactions in contact logs.
Encourage members who are late not to enter the class.

Membership and Class Management

Serve new members with detailed membership info and class schedules post-class.
Ensure all new leads are auto-booked and properly logged in tracking systems.

OTB (Orangetheory Heart Rate Monitor) Features

Core: ECG tech, sweatproof, requires no charging.
Flex: Worn on forearm, has a rechargeable battery.
Burn: Tracks additional metrics with the longest battery life among the options.

Scheduling and Follow-ups

Class scheduling limits for leads; early cancel options available.
Requirements include 30-minute early arrival for new member sessions.

Discounts and Incentives

New members have access to retail bucks and complimentary classes expiring in 30 days based on their membership tier.

Data Management

Maintain accurate records on contact logs, member enrollment status, and billing schedules.
Prioritize credit card details and personal information in member profiles.

Class Size

Class capacity varies based on type: 24 for 2G classes, 36 for 3G classes.

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Description

This quiz covers the essentials of Orangetheory Fitness, including workout overviews, booking processes, and client interaction techniques. Participants will learn about equipment specifications and guest check-in procedures to enhance the client experience.