24 Questions
What is the primary goal of quality management in operations?
To ensure high-quality products that meet customer expectations
What is the value chain in the context of production?
The process of tracing value addition and transformation from resources to customers
Why is human capital essential in production?
To know customer needs and deliver what they want
What is the main benefit of embodying quality in a product or service?
Reducing possible losses and increasing customer loyalty
What is a production method?
A process of producing a product or service
What is the primary objective of operations in terms of quantity?
To produce the quantity needed
What is the primary focus of operations in a business?
Production, procurement, and distribution of goods and services
What is the main purpose of procurement in a business?
To identify and choose the sources of supplies and materials needed for production
What is the classification of suppliers based on?
Size, location, variety of products, terms of purchase, and delivery method
What is production in a business?
The process of manufacturing a product or producing a service to be offered to the target market
What is the importance of manpower in operations?
It is necessary for production, procurement, and distribution of goods and services
What is the main purpose of distribution in a business?
To physically transport and flow materials and communications to reach the target customers
What is the primary factor that determines the number and composition of human resources in an organization?
Load of operations and market demand
What is the term used to describe the process of guessing and estimating human resources requirements?
Guestimation
What is the role of the general manager in an organization?
Leading functional managers
What is the primary reason for selecting and empowering human resources?
To make or break an organization
What is the purpose of correcting mistakes and recognizing successes in an organization?
To keep employees in the organization
What is the typical composition of an organization's levels?
General manager, functional managers, and workers
What is the primary concern of operations management?
Meeting customer needs
What is the key to successful operations management?
Understanding customer needs
What is the goal of product/service design in operations management?
To meet customer expectations
Why is it essential for entrepreneurs to identify a target market?
To forecast market demand
What is the primary function of operations management?
Transforming resources into products and services
What is the critical linkage between operations and marketing?
Customer needs
Learn about the role of operations management in transforming resources into products and services that meet customer specifications. Explore the linkages between operations and marketing in creating customer satisfaction.
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