Operations Management Overview
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Questions and Answers

Om deals with?

  • Tangible product
  • Both tangible and intangible products (correct)
  • Intangible services
  • Tangible product and intangible services
  • One of the examples of pure service is?

  • Teaching (correct)
  • Product service
  • Repairing service
  • All of the above
  • Objectives of operations management can be categorized into?

  • Three (correct)
  • Seven
  • Two
  • Four
  • One of the objectives of operations management is?

    <p>Customer service</p> Signup and view all the answers

    Principal functions of customer service are?

    <p>Manufacture-supply-transport-service</p> Signup and view all the answers

    Conversion of inputs into outputs is known as?

    <p>Operations</p> Signup and view all the answers

    The desired objective of production and operations management is?

    <p>Optimal utilization of available resources</p> Signup and view all the answers

    Which one of the following is not an activity under productions and operations management?

    <p>Market penetration</p> Signup and view all the answers

    Operations management is concerned essentially with the utilization of resources. Utilization of resources means?

    <p>All the above</p> Signup and view all the answers

    Productions and operations management distinguishes itself from other functions mainly by its primary concern?

    <p>Conversion by using physical resources</p> Signup and view all the answers

    Which one of the following is not an objective of operations management?

    <p>To satisfy customers by providing right products</p> Signup and view all the answers

    Study Notes

    Operations Management & Strategic Management

    • Operations Management (OM) focuses on both tangible products and intangible services.
    • Pure Service: Teaching, product service, and repairing service are examples of pure services.
    • Objectives of Operations Management: Can be categorized into three
    • Objective of Operations Management: Customer service is one of the objectives of Operations Management.
    • Customer Service: Involves manufacture, transport, supply, and service.
    • Input to Output Conversion: The conversion of inputs into outputs is known as operations management.
    • Production & Operations Management Objective: The aim is to optimize the utilization of available resources.
    • Production & Operations Management Activities: Material handling, location of facilities, plant layouts and product design are all part of production & operations management.
    • Operations Management & Resource Utilization: The goal is to maximize the effectiveness of resources, minimizing loss, underutilization, and waste.
    • Operations Management Objectives: Satisfying customer needs by providing the right thing, at the right place, at the right time, at the right price, and with the right quality & design is the objective of Operations Management.
    • Production & Operations Management Differentiation: It sets itself apart from other functions like personnel, marketing, and finance by focusing on the conversion of physical resources.
    • Dimensions of Competitiveness: These include cost, quality, delivery, and flexibility.

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    Description

    This quiz covers key concepts of Operations Management, including its objectives, the distinction between pure services and tangible products, and the processes involved in input to output conversion. Dive into the critical activities and resource utilization strategies that drive effective operations management.

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