Questions and Answers
What is production management concerned with?
Planning, organizing, directing, coordinating, and controlling production activities.
What does operations management design and operate?
Productive systems.
Who developed the scientific management time study?
Elton Mayo is associated with the study of organizational behavior.
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What did Henry Gantt develop in 1917?
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What is a key concept introduced by Joseph Orlicky in 1970?
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Operations management transformations involve converting _____ into goods and services.
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Study Notes
Production and Production Management
- Production is the organized act of creating goods and services to meet customer needs.
- Production management involves planning, organizing, directing, coordinating, and controlling production activities efficiently.
Operations Management
- Operations management entails designing, operating, and controlling systems for transforming resources into goods and services.
- Focuses on crafting productive systems to enhance operational efficiency.
History of Operations Management
- Adam Smith (1776): Introduced labor specialization in manufacturing.
- Eli Whitney (1790): Advocated for interchangeable parts and cost accounting practices.
- Charles Babbage (1832): Developed division of labor by skill and job assignments based on expertise.
- Frederick Winslow Taylor (1900): Pioneered scientific management and time studies for work optimization.
- Frank and Lillian Gilbreth (1911/1915): Analyzed motion study for job efficiency; economic lot sizes for inventory control.
- Henry Gantt (1917): Created scheduling techniques for managing jobs in manufacturing.
- Walter A. Shewhart (1927): Advanced quality control through statistical methods.
- Harold Dodge (1935): Applied statistical sampling to product inspection for quality assurance.
- George B. Dantzig (1947): Developed linear programming for operational decision-making.
- Sperry Univac (1951): Commercialized digital computing enabling large-scale computations.
- Joseph Orlicky (1970): Integrated operations into strategic policy, introduced material requirement planning (MRP).
- W. Edward Deming & Joseph M. Juran (1980): Focused on quality and productivity enhancements, promoting methods from Japan.
Operations Management Model
- Model components include inputs such as men, machines, materials, money, methods, information, and energy.
- Outputs are goods and services, with a focus on monitoring performance against desired outcomes.
Operations Functions
- Operations functions include finance/accounting, production and inventory data management, capital budgeting, and cost analysis.
- Responsibilities encompass managing material orders and ensuring product/service availability.
Production vs. Service Operations
- Differentiates the processes and management approaches between tangible goods production and service delivery.
Challenges of Operations Management
- Facing issues such as fluctuating demand, resource allocation, quality control, and technological advancements.
5Ps of Operations Management
- Incorporates People, Processes, Products, Place, and Performance to optimize operations.
Operations Management in an E-Business Environment
- Emphasizes the necessity for agile operations strategies to align with digital commerce trends.
- E-business influences supply chain management, customer interaction, and resource allocation for operational effectiveness.
Impact of E-Business on Operations Management
- E-business necessitates rapid adaptation in operations, enhanced efficiency, and improved supply chain responsiveness.
- Emphasizes data-driven decision making and the importance of technology integration in operational processes.
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Description
This quiz covers key concepts in Operations Management, including the operations functions, responsibilities of an operations manager, and the differences between production and service operations. It also addresses the historical context and challenges faced within the field. Test your knowledge of the essential principles of Operations Management.
