Introduction.pptx

 Production and Production Management Operations Management Operations Management Model Operations Functions Production Vs Service Operations Responsibilities of Operations Manager Scope of Operations Management...

 Production and Production Management Operations Management Operations Management Model Operations Functions Production Vs Service Operations Responsibilities of Operations Manager Scope of Operations Management History of Operations Management Challenges of Operations Management 5P’s of Operations Management Operations Management in an E-Business Environment Impact of E-Business on Operations Management  Production and Production Management Production is an intentional act of producing something is an organized manner. Production Management is a concerned with planning, organizing, directing, coordinating & controlling production activities efficiently and effectively so as ensure the production of goods & services as per customer requirements.  Operations Management Operations Management is the process of designing, operating and controlling a productive system capable of transforming physical resources and human talent into needed goods and services. Operations management designs and operate productive system – systems for getting work done. History of Operations Management Frederick Winslow Adam Smith Eli Whitney Charles Babbage Taylor 1776 - 1790 - 1832 - Division of 1900- Scientific Specialization of Interchangeable labor by skill; management time labor in parts, cost assignment of jobs study and work manufacturing accounting by skill; basics of study developed; time study dividing planning and doing of work  Ford Whitman Harris Henry Laurence Frank Gilbreth Lillian Gilbreth Gantt 1911 - Motion of study of jobs 1915 -Economic 1917- Scheduling lot sizes for techniques for inventory control employees, machines jobs in manufacturing  Walter A. Shewhart Harold French John Mauchly Elton Mayo Dodge 1927 -Human 1931 -Statistical 1935 -Statistical 1946 - Digital relations; the inference applied sampling applied computer Hawthorne studies to product to quality control; quality: quality inspection control charts sampling plans George B. Dantzig Sperry Univac L. Cummings 1947 - Linear 1951- Commercial digital 1960- Organizational behavior; programming computer; large s-cale continued study of people at computations available. work  Joseph Orlicky Oliver Wight 1970- Integrating operations into overall strategy and policy. Computer applications to manufacturing. Scheduling and control. Material requirement planning (MRP)  W. Edward Deming Joseph Moses Juran 1980-Quality and productivity applications from Japan robotics. CAD-CAM Operations Management Model Adjustment Random Monitor Needed Fluctuation Output Inputs Men Outputs Machine Performance Materials Transformation/ Goods Money Conversion Services Method Information Energy Comparison of Actual Vs Desired  Operations Functions Finance/ Accounting Production and Budgets inventory data Cost analysis Capital budgeting requests Capital investments Capacity expansion and Stockholders technology plan requirements Orders for materials Product/service availability Production and delivery Lead-time estimates S u p p lie r s Schedules quality Status of orders Requirement design Delivery schedules M a r k e tin g Operations Materials availability Sales forecast Quality data Customer orders Delivery schedules Customer feedback Designs Promotions Personal needs Hiring/firing Skill sets Training Performance Evaluation Legal requirements Job design Union contract negotiation Work measurements Human Resources Production Vs Service Operations Production: Services: Tangible Intangible Larger Smaller Over time Immediate Consumption Can be inventories No inventories Low customer contact High customer contact Capital intensive Labor intensive Long response time Short response time  Responsibilities of Operations Manager Production Planning Production Control Method Study Quality Control Inventory Control  Plant Layout & Materials Handling Work Measurement Plant Location Wages & Incentives Product Design & Development Maintenance Scope of Operations Management Location of Due to the dynamic change Facilities in the business environment, Maintenance Plant Layout the scope of production and Management & Material Handling operation management has increased. Following are the activities which are included under production and Material Operation Product Management operation management Management Design functions: Quality Process Control Production Design Planning & Control  Challenges of Operations Management Reducing the development time. Cost down. Integrating new technologies. Obtaining and provide training. Working effectively with the other departments. Controlling production &service activities. Working effectively with suppliers. Being user-friendly for customers. Working effectively with new partners. 5p’s of Operations Management Product Plant Process Programmes People 5p’s of Operations Management Product: Plant: Performance Design & layout buildings Features & officers Reliability Reliability, Performance & Conformance Maintenance of Equipment Serviceability Safety of Operations Durability The Financial Constraints Quality & Selling Price Delivery Schedule Reputation 5p’s of Operations Management Process: Programmes: Available Capacity Purchasing Manpower Skills Transforming Available Maintenance Type of Production Cash Layout of Plant Store & Transport Safety Maintenance Required Manufacturing Cost 5p’s of Operations Management People: Wages or Salary Administration Condition of Works Safety Motivation Training of Employees Operations Management in an E- Business Environment Trade that occur over the internet (or any computer network) is called E-Commerce or E-Business. Business Consumer Business B2B B2C Commerceone.com Amazon.com Consumer C2B C2C Priceline.com eBay.com Impact of E-Business on Operations Management Better Customer Relation More Efficient Process Lower Cost of Materials Information Technology Synergy Better & Faster Decision Making New Forms of Organization Expanded Supply Chain Higher Customer Expectation New Ways of Doing Business Globalization THANK YOU