Operations Management in Tourism and Hospitality

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Questions and Answers

Which of the following best describes operations management?

  • The management of production and services
  • The act of getting things done through others
  • The administration of an organization
  • The application of principles in harnessing resources (correct)

What is the main focus of operations management?

  • Planning and organizing
  • Achieving organizational goals (correct)
  • Directing and controlling
  • Harnessing financial resources

What is TQM?

  • Total Quality Management (correct)
  • The management of production and services
  • The application of principles in harnessing resources
  • The administration of an organization

What is the difference between goods and services?

<p>Goods are tangible products, while services are intangible (C)</p> Signup and view all the answers

What is the role of management in an organization?

<p>Directing and controlling (C)</p> Signup and view all the answers

Which of the following best describes operations management?

<p>The management of resources to achieve organizational goals (D)</p> Signup and view all the answers

What is the role of management in an organization?

<p>To plan, organize, direct, and control (B)</p> Signup and view all the answers

What is the main focus of operations management?

<p>Physical and informational resources (D)</p> Signup and view all the answers

What is TQM?

<p>Total Quality Management (D)</p> Signup and view all the answers

What is the difference between goods and services?

<p>Goods are tangible products, while services are intangible actions (C)</p> Signup and view all the answers

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