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Questions and Answers
What is the primary concern in operations departments?
Which of the following is considered a strategic operations decision?
What is the primary goal of operations management?
What is the purpose of Total Quality Management (TQM) in organizations?
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In the context of operations management, what does strategy refer to?
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Which of the following is a tactical operations decision?
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Which function is operations management considered within organizations?
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Why is quality management a primary concern in organizations?
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How are tactics defined in the context of operations management?
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What is the difference between strategy and tactics in operations management?
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Study Notes
Operations Management Key Concepts
- Primary concern in operations departments is efficiently managing resources and processes to maximize productivity and quality.
- Strategic operations decisions include long-term planning on capacity, facilities, and design which directly influence the organizational structure and competitive advantage.
Goals and Purposes
- The primary goal of operations management is to produce goods and services efficiently while ensuring customer satisfaction and quality.
- Total Quality Management (TQM) aims to enhance organizational performance through continuous improvement in processes, products, and services by focusing on customer satisfaction and employee involvement.
Strategy and Tactics
- In operations management, strategy refers to the comprehensive plan that outlines how an organization will achieve its long-term goals and objectives, including resource allocation and process optimization.
- Tactical operations decisions are short-term actions that support strategic goals, such as scheduling, inventory management, and production planning.
Operations Management Function
- Operations management is a critical function within organizations that integrates various processes to achieve efficient production and service delivery.
Importance of Quality Management
- Quality management is crucial for organizations as it directly impacts customer satisfaction, operational efficiency, and the overall reputation of the company.
Understanding Tactics
- Tactics in operations management are defined as the specific actions and methods employed to execute the broader strategic plan, facilitating day-to-day operations.
Strategy vs. Tactics
- The difference between strategy and tactics in operations management lies in their scope; strategy involves long-term vision and planning, while tactics focus on immediate actions and methods to implement that vision effectively.
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Description
This quiz covers the fundamental concepts of Operations Management and Total Quality Management (TQM), focusing on topics such as process management, value addition, tactics, and strategies in achieving organizational goals.
