Operations Management Chapter 6 Quiz: Managing Quality and TQM
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Questions and Answers

What is the focus of Chapter 6 in the Operations Management: Sustainability and Supply Chain Management book?

  • Employee Training
  • Managing Inventory
  • Defining Quality (correct)
  • Financial Analysis

    • How many babies does Arnold Palmer Hospital deliver annually?

  • Over 25,000
  • Over 20,000
  • Over 10,000 (correct)
  • Over 5,000

    • Which of the following is NOT employed by Arnold Palmer Hospital as part of their quality measures?

  • Just-in-time (JIT)
  • Continuous improvement
  • Employee empowerment
  • Outsourcing to other hospitals (correct)

    • What does TQM stand for in the context of this chapter?

    <p>Total Quality Management</p> Signup and view all the answers

    What are the learning objectives related to ISO international quality standards in this chapter?

    <p>To describe the ISO international quality standards</p> Signup and view all the answers

    Which concept is explained in Chapter 6 with regards to quality robust products?

    <p>Taguchi concepts</p> Signup and view all the answers

    What is the objective of an operations manager in building a total quality management system?

    <p>To identify and satisfy customer needs</p> Signup and view all the answers

    What does the Malcolm Baldrige National Quality Award aim to promote?

    <p>Total Quality Management (TQM) practices</p> Signup and view all the answers

    What aspect is emphasized in the ISO 9000 International Quality Standards?

    <p>Detailed documentation, work instructions, and recordkeeping</p> Signup and view all the answers

    According to the text, how does quality impact the entire organization?

    <p>It affects the entire organization from supplier to customer and from product design to maintenance</p> Signup and view all the answers

    What is the main purpose of the Baldrige Criteria for Performance Excellence?

    <p>To evaluate applicants based on leadership, strategic planning, customer focus, and more</p> Signup and view all the answers

    How many categories are covered in the Baldrige Criteria for Performance Excellence?

    <p>7</p> Signup and view all the answers

    What does the ASQ define as the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs?

    <p>Product-based quality</p> Signup and view all the answers

    What are the implications of quality according to the text?

    <p>Company reputation, product liability, and global implications are all consequences of quality</p> Signup and view all the answers

    What does ISO 9000 International Quality Standards encourage?

    <p>International recognition and detailed documentation</p> Signup and view all the answers

    What was established by the U.S. government in 1988 to promote TQM practices?

    <p>Malcolm Baldrige National Quality Award</p> Signup and view all the answers

    Study Notes

    Operations Management: Sustainability and Supply Chain Management

    • Chapter 6 focuses on Operations Management, specifically on Sustainability and Supply Chain Management.

    Arnold Palmer Hospital

    • Arnold Palmer Hospital delivers approximately 12,000 babies annually.

    Quality Measures

    • Arnold Palmer Hospital does not employ "waiting time" as part of their quality measures.

    Total Quality Management (TQM)

    • TQM stands for Total Quality Management in the context of this chapter.

    ISO International Quality Standards

    • The learning objectives related to ISO international quality standards in this chapter include understanding the importance of quality standards, the benefits of ISO 9000, and the role of ISO 9000 in quality management.

    Quality Robust Products

    • The concept of "robustness" is explained in Chapter 6, referring to products that maintain their quality under varying conditions.

    Total Quality Management (TQM) Objective

    • The objective of an operations manager in building a total quality management system is to ensure continuous improvement and customer satisfaction.

    Malcolm Baldrige National Quality Award

    • The Malcolm Baldrige National Quality Award aims to promote excellence in quality and recognize organizations that have achieved exceptional quality performance.

    ISO 9000 International Quality Standards

    • The ISO 9000 International Quality Standards emphasize customer satisfaction, continuous improvement, and process management.

    Impact of Quality

    • Quality has a significant impact on the entire organization, affecting customer satisfaction, productivity, and profitability.

    Baldrige Criteria for Performance Excellence

    • The main purpose of the Baldrige Criteria for Performance Excellence is to provide a framework for organizations to evaluate and improve their performance.
    • The Baldrige Criteria for Performance Excellence covers seven categories: Leadership, Strategic Planning, Customer Focus, Measurement, Analysis, and Knowledge Management, Workforce Focus, Operations Focus, and Results.

    American Society for Quality (ASQ) Definition

    • The ASQ defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

    Implications of Quality

    • The implications of quality according to the text include increased customer satisfaction, improved productivity, and enhanced profitability.

    ISO 9000 International Quality Standards

    • The ISO 9000 International Quality Standards encourage organizations to establish a quality management system that focuses on customer satisfaction and continuous improvement.

    Malcom Baldrige National Quality Improvement Act

    • The Malcom Baldrige National Quality Improvement Act was established by the U.S. government in 1988 to promote TQM practices.

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    Description

    Test your knowledge of Chapter 6 'Managing Quality' from the book 'Operations Management: Sustainability and Supply Chain Management Fourteenth Edition'. This quiz covers topics such as defining quality, total quality management, tools of TQM, the role of inspection, and TQM in services.

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