Operations Management and Supply Chain Quiz

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Questions and Answers

Which of the following best defines operations management?

  • An interrelated series of processes within and across firms that produces a service or product to the satisfaction of customers
  • The systematic design, direction, and control of processes that transform inputs into services and products for internal customers (correct)
  • Any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers
  • The synchronization of a firm’s processes with those of its suppliers and customers

What is a process within a process called?

  • Nested process (correct)
  • External customer
  • Supply chain
  • Integration

What is the definition of supply chain management?

  • An interrelated series of processes within and across firms that produces a service or product to the satisfaction of customers
  • The systematic design, direction, and control of processes that transform inputs into services and products for internal customers
  • The synchronization of a firm’s processes with those of its suppliers and customers (correct)
  • Any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers

Who are external customers?

<p>Customers who are either end users or intermediaries (A)</p> Signup and view all the answers

What is a supply chain?

<p>An interrelated series of processes within and across firms that produces a service or product to the satisfaction of customers (C)</p> Signup and view all the answers

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