Podcast
Questions and Answers
What information should be gathered when booking a commercial inspection?
What information should be gathered when booking a commercial inspection?
If a home is larger than what square footage should you contact Jim for pricing?
If a home is larger than what square footage should you contact Jim for pricing?
Which day of the week should stand-alone wind mitigation and 4-point inspections be scheduled if possible?
Which day of the week should stand-alone wind mitigation and 4-point inspections be scheduled if possible?
What is the maximum number of inspections that can be scheduled on a typical day?
What is the maximum number of inspections that can be scheduled on a typical day?
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What should you do if you need to schedule an inspection for a start time that is different from the standard times?
What should you do if you need to schedule an inspection for a start time that is different from the standard times?
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If a homeowner requests a Hurricane Damage Assessment inspection after a hurricane, what type of inspection should be selected?
If a homeowner requests a Hurricane Damage Assessment inspection after a hurricane, what type of inspection should be selected?
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What should you do if a customer requests to add a pool or termite inspection to a stand-alone insurance inspection?
What should you do if a customer requests to add a pool or termite inspection to a stand-alone insurance inspection?
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What procedure should you follow if a customer does not respond within 2 minutes during a chat session?
What procedure should you follow if a customer does not respond within 2 minutes during a chat session?
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Who is responsible for scheduling inspections for orders that were created by an inspector?
Who is responsible for scheduling inspections for orders that were created by an inspector?
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What additional fee should be charged for inspecting a detached garage?
What additional fee should be charged for inspecting a detached garage?
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What information does a Hurricane Damage Assessment inspection report include?
What information does a Hurricane Damage Assessment inspection report include?
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What is the latest time you can schedule an inspection for the next day?
What is the latest time you can schedule an inspection for the next day?
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What information must be collected before sending the SMS to Jim?
What information must be collected before sending the SMS to Jim?
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What is the purpose of sending a message to Jim after gathering the information?
What is the purpose of sending a message to Jim after gathering the information?
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Which of the following is NOT mentioned as a type of information to be gathered?
Which of the following is NOT mentioned as a type of information to be gathered?
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What action should be taken after collecting the information from the caller?
What action should be taken after collecting the information from the caller?
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Which statement reflects the main focus of the task?
Which statement reflects the main focus of the task?
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Study Notes
Commercial Inspections
- Bookings handled by Jim
- Collect caller's name, number, and address
- Send SMS to Jim to call to confirm pricing
- Homes over 6000 sq ft require Jim for pricing
- Open with "Thank you for contacting National Property Inspectors, this is --- How may I assist you today?" and handle the chat like a phone call
- If no response after 2 minutes, ask "I have not heard from you, are you still with me?"
- If no response after a further 2 minutes, state "Due to no response I will need to end this chat, if you wish to chat with us further feel free to reach out here or contact us directly by calling 239-770-3098"
- Only follow up on orders belonging to National Property Inspectors
- Check with inspector if they should follow up on orders created by the inspector.
Inspection Scheduling
- Aim for Friday appointments for stand-alone wind mit and 4-point inspections
- Maximum of 3 inspections per day (10:00 AM, 1:00 PM, 3:00 PM)
- Deviated start times require inspector confirmation via text before scheduling
- For post-hurricane damage inspections, use "Hurricane Damage Assessment" type, inspecting roof, exterior and interior water intrusions only (Report and Photos included)
- Listing agent access required
- Attached garages included, detached garages require additional fee
- For multi-family properties, check for additional garages; if applicable, add $50 to the Detached Building Fee for each outbuilding inspected.
- Home inspection reports include scanning key areas for hidden issues (plumbing leaks, overheating electric panels, water penetration)
- Schedule insurance inspections between 10:00 AM and 5:00 PM, considering travel time and duration
- Access needed for Stand Alone Wind Mit, 4 Point and Mobile Home Foundation Cert.
- Adding pools or termite inspections to stand-alone insurance inspections is acceptable; Jim will adjust as necessary.
- Collect caller's name, number, and address, and send SMS to Jim.
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Description
This quiz focuses on the scheduling and management of commercial inspections. Learn about the necessary procedures for booking, including required information and appointment guidelines for inspections. It also highlights specific requirements for large homes and confirmation protocols.
