Medical Services - Psychological Services and EAP

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Questions and Answers

Who is responsible for notifying the OPD PSTL for a Mandatory Debriefing?

Any OPD employee

The OPD Peer Support Team Leader

The command officer in charge of the scene or their supervisor (correct)

The HR Department

What type of debriefing can supervisors request for their employees after a serious incident?

Mandatory Debriefing

Emergency Debriefing

Employee Initiated Debriefings

Supervisor Initiated Debriefings (correct)

What should OPD employees do if they feel the need for a debriefing?

Contact the OPD Peer Support Team Leader (correct)

Discuss it with their supervisor only

Wait for an email notification from OPD

Submit a formal written request to HR

How will information regarding Employee Assistance Programs (EAP) be communicated to OPD employees?

By the City of Omaha Human Resources Department and by OPD Signup and view all the answers

What document should OPD employees refer to for procedures regarding Peer Support Services?

OPD Peer Support policy Signup and view all the answers

What is one of the primary purposes of the psychological services provided by the Omaha Police Department?

To assist employees with personal and family problems Signup and view all the answers

Which service is NOT explicitly mentioned as part of the psychological services offered?

Physical fitness training programs Signup and view all the answers

How long can consultation and follow-up be provided by the Employee Assistance Program (EAP)?

Three to twelve months Signup and view all the answers

What aspect of EAP records is strictly maintained?

EAP records are kept confidential Signup and view all the answers

What types of problems does the EAP address for employees and their families?

Professional or personal problems including various issues Signup and view all the answers

What is a critical service provided by the psychological services for officer-involved incidents?

Critical Incident Stress Debriefing Signup and view all the answers

Who is responsible for paying for the services provided by the EAP?

The City or the Police Department Signup and view all the answers

What type of assessments does the psychological service conduct for officer candidates?

Pre-employment evaluations Signup and view all the answers

What are the primary reasons an employee may refuse to participate in EAP?

Personal choice or preference Signup and view all the answers

How can supervisors refer an employee to EAP?

By completing an Employee Assistance Referral Form Signup and view all the answers

Which statement correctly describes voluntary referral processes for EAP?

Both sworn and non-sworn employees can voluntarily consult EAP. Signup and view all the answers

What is a condition under which an employee must meet with the Department Psychologist?

If involved in a use of force incident resulting in serious injury or death Signup and view all the answers

Which category does Critical Incident Stress Management (CISM) NOT include?

Voluntary group therapy Signup and view all the answers

Who is responsible for initiating mandatory referrals for EAP treatment?

The Lieutenant in command of the Internal Affairs Unit Signup and view all the answers

What is a key component of the follow-up services offered after a critical incident?

Monitoring and addressing delayed stress symptoms Signup and view all the answers

What should supervisory personnel complete to direct an employee to EAP?

An Employee Assistance Referral Form Signup and view all the answers

What is NOT an included element of pre-incident education in critical incident stress management?

Recruitment strategies for emergency services Signup and view all the answers

Which option correctly defines administrative referral processes for EAP participation?

Participation is required to avoid termination Signup and view all the answers

Which resource can employees contact for emergency EAP support?

24-hour answering service Signup and view all the answers

What is a possible intervention after a critical incident that focuses on group reactions?

Initial discussion Signup and view all the answers

Which of the following is NOT part of the Employee Assistance Program services?

Legal assistance Signup and view all the answers

What initial step is necessary for accessing EAP services?

Contacting the EAP directly Signup and view all the answers

Which critical incident aspect requires mandatory debriefing?

Mass casualty incidents Signup and view all the answers

Study Notes

Omaha Police Department Employee Assistance Program (EAP)

OPD policy mandates psychological services for employees, including an Employee Assistance Program (EAP).
OPD recognizes the need to help employees with personal/family problems and stress related to police work.
Licensed psychologists contracted by the city provide services, including fitness-for-duty recommendations, counseling, pre-employment evaluations, and critical incident stress debriefing.
EAP services address professional and personal problems, financial/legal concerns, substance abuse issues, and other matters.

EAP Service Details

Initial assessment, motivational counseling, and referrals are offered.
Consultation and follow-up support is available for up to 12 months.
Confidential services are offered within statutory limits.
EAP records are confidential and not included in employee personnel files.
Client information disclosure requires written permission.
City/department pays EAP fees; referral resources are not covered unless covered by employee health insurance.
Employees can refuse or discontinue participation in EAP.

How to Access EAP Services

Employees can access services voluntarily or through a supervisor referral.
Contact information is available online and in HR folders.
Supervisors can refer employees using a specific form.
OPD trains supervisors on EAP services.
Sworn and non-sworn supervisors receive EAP training during orientation.

Referral Procedures

Voluntary Referral: Employees can schedule an appointment for personal or professional problems or critical incidents.
Mandatory Referral(Use of Force): Employees involved in serious injury or death incidents meet with psychologist within 48-72 hours.
Internal Affairs: The Internal Affairs Lieutenant refers the employee to the Department Psychologist.
Supervisory Referral: Supervisors/managers can refer employees using a designated form.
Administrative Referral: HR Labor Relations may refer employees to EAP for treatment instead of termination.

Critical Incident Stress Management protocol

OPD utilizes various critical incident interventions.
Pre-Incident Education: Stress education & reduction programs for officers and families.
On-Scene Support: One-on-one support for distressed officers, incident victim assistance, consultation for command officers.
Formal Debriefing/Defusing: Confidential discussions following an incident, stress mitigation techniques.
Initial Discussion: Focused on group reaction to the incident, not critique.
Follow-up Services: Addressing delayed/prolonged stress.
Individual Consultations: Person-to-person counseling.
Specialty Debriefing: For non-response personnel (clerical, communications).
Mandatory Debriefing: Required for incidents involving serious injury/death, mass casualty, suicide, officer involved incidents etc.
Supervisor Initiated Debriefing: Supervisors initiate debriefings for serious employee incidents.
Employee Initiated Debriefing: Employees can initiate debriefing for needs related to an event.

Additional Information

OPD distributes information on EAP regularly.
Peer Support services may be utilized (detailed in an outlined policy),
24-hour answering services are available.

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Description

This quiz explores the Employee Assistance Program (EAP) mandated by the Omaha Police Department for its employees. It covers the psychological services provided, including counseling, assessments, and support for personal and professional issues. Understand the confidentiality measures and available resources within the program.